CGC Help Center

For answers to frequently asked questions about CGC membership, submissions, grading and more, scroll below. To contact CGC Customer Service, click here.

Help Topics

General Submission FAQs

How do I submit to CGC Trading Cards?

Associate or higher CGC Collectors Society members can submit trading cards directly to CGC Trading Cards for certification. Memberships start at just $25 per year. Once you've become a member, you can complete our user-friendly online submission form and submit your cards to CGC Trading Cards for certification.

Please note that a $2 fee per card will be applied to cards that are not fully described on the submission form.

See submission instructions >

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How many cards can I submit at once?

There is a limit of 400 cards per invoice, which allows complete sets to be certified with consecutive certification numbers.

How are turnaround times calculated?

Turnaround times reflect the average length of time that we think it will take to complete a submission received today under a given grading tier or service. Turnaround times for individual submissions can vary based on a variety of factors including whether the submission form was completed properly, the submission was packaged correctly, the collectibles require additional research and other reasons.

We strive to provide the most up-to-date turnaround time estimates on our website. For current turnaround times, please visit

Can I cancel or change my order after my submission has been delivered to CGC?

Once your submission has been delivered to CGC, your order cannot be cancelled or changed. CGC has already started working on your submission to perform your requested services. No refunds can be given after a submission has been delivered.

Please note that turnaround times are only estimates and are not guaranteed. For current services and fees as well as turnaround times, click here.

When will my payment be processed by CGC Trading Cards?

CGC Trading Cards processes credit card payments when a submission enters the grading phase of the certification process. This reduces the time between when credit cards are charged and when submissions are returned.

Please note that this only applies to credit card payments. If paying by check, please send your check with your submissions to ensure efficient processing.

Does CGC Trading Cards image cards that are submitted for grading?

Yes, CGC images all graded cards after encapsulation. These images are available to view at For high-resolution images emailed to you, CGC Trading Cards offers digital imaging for cards submitted under any of CGC Trading Cards' grading and service tiers. This imaging service consists of accurate high-resolution images of the front and back of the card, shown encapsulated in its CGC Trading Cards holder. The fee is $5 and applies to all cards on the submission form.

Still not finding an answer? Contact CGC Customer Service at 1.877.NM.COMIC, 941 360 3991 or