Sounds a lot like a business plan for failure

I appreciate that the advertised turn-around times are guidelines, estimates, round figures, as it were, and that certain calendar days are excluded. But this summer has exposed a chronic inability to perform at a level that is close to the advertised times. We're well into fall and my most recent modern submission went to 'shipped safe' on business day 35. My current submission is on 'verified' on business day 23.

I appreciate that any book resubmitted may receive a different grade than the original trip through. This is clearly disclosed in unambiguous english. But on modern books there really isn't any reason for the book to change in grade - unless the previous grade was a 9.9 or a 10 - a 9.8 isn't going to become less a 9.8 because CGC cracked it open and had it signed, it was in their control. And there shouldn't be any difference in grading due to age (GA bump shouldn't exist - and we all know it shows in the grades, whether because the graders of GA books are themselves more lienient or for other reasons), but if I select one of my SA CGC 9.6s and compare the modern books I am sending in, and my moderns are better books, then they should be 9.8s. While I can understand that there may be a difference of opinion between graders as to a 7.0 and a 6.5, or a 5.5 and a 6.5 even. Inconsistancy upsets the customer base.

I appreciate that there hasn't been a change in fees since 2009. This is well established. But, well, for books from the 70's there already has been an increase because they were moved out of the 'modern' catagory for grading. And there hasn't been any change in the economy since 2009 - I certainly haven't seen an increment in my salary, and most of the nation is in the same boat as me.

But even with all this - what really makes me angry is the $5.00 per invoice 'handling fee'. You are already being paid to handle my books. Unlike many subscribers - I only submit 3 to 10 books at a time, that's what I can afford. So $5.00 per invoice is an insulting surcharge, it's like going to the restaurant and being told that there's an extra $5.00 charge to have your food served on a plate.

Yeah, I'm angry and disappointed with the service I received in 2011 and I don't think that paying more money is deserved for the service provided.

Thanks for reading

and

Happy Hunting

Lee K