Jennifer F.

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About Jennifer F.

  • Boards Title
    PMG Representative

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  1. Images are done once the books are graded and encapsulated in our holders. It is the final step right before they head down to shipping. Thanks!
  2. Good morning, Thanks for your message. The online form is unable to display any available grading credits. The Grading Credits are valid for 1 year from the date of purchase and they will automatically apply to any regular CGC grading fees (excluding Private Signing Events, CCS Service Fees, and Shipping & Handling Charges) once your order is received here in the office. You will receive your invoice number(s) when your order has been processed at the CGC office. Please note that no charges will be processed until your order is received in our facility. Any available grading credits will be applied automatically prior to processing the charge. Thanks!
  3. Good morning, Thanks for your message. Yes, the graders' notes feature should be working again. If you haven't received your notes, please email our customer service department and provide your name and the last four digits of the credit card used in the purchase as well as the certification number of the book. We can check to see if there were any notes available for the book in question and provide those to you. You can reach customer service at: submissions@cgccomics.com. Thank you!
  4. Good morning, thanks for your message. Are you referring to our custom labels? When completing the online form, if any of the books you entered qualify for a custom label, that option will pop up automatically on your form and you can choose from the available options. You can find a list of all current custom labels on our website here: CGC custom labels Thanks!
  5. Hi, thanks for your message. Please email our Signature Series department with all the details and they will be happy to advise you on that. You can reach them at: signatureseries@cgccomics.com. Thank you!
  6. Good morning, your order is in line to be graded. Right now our Modern tier is running about 32 business days so it should be finishing up around the beginning of October. Thanks!
  7. Good morning, Thank you for your message. Yes, the inner well and the outer holder would both be replaced when submitted for a reholder. Thanks!
  8. Good morning, Thanks for your message. Yes, Lakewood Ranch is a community within Sarasota and the address does sometimes populate as Lakewood Ranch. Jesse is in our warehouse and would be one of the people that sign for the incoming mail. So it looks like we did receive your order with no problem. Thanks!
  9. Good morning, thanks for your message. If you submit an invoice through a facilitator then that invoice will not show up under your own personal account but under the facilitator's account. You would not be able to track it online yourself since you do not have access to that facilitator's account. If you would like to call or email our customer service department and provide that invoice number, they can check the status for you. You can reach us at 877-662-6642 or at submissions@cgccomics.com. Thank you!
  10. Good morning, thanks for your message. Your invoice was submitted for both pressing and grading. The order just completed pressing and moved over to CGC to start grading on 8-24. The Economy tier is running about 46 business days right now so your order should be completed around mid to late October. You can find our current turnaround times on our website here: CGC turnaround times You will see the status change as it moves through the different stages. If you have any questions, please let us know. Thank you!
  11. Good morning, thanks for your message. If the mistake only affected a small number of books then we would list it as a manufacturing error and assign it a green qualified label. The label would state exactly what the book is qualified for. Generally these types of error only affect an extremely small amount of the print run. However, If a substantial amount of the print run (hundreds or thousands of books) was affected then CGC would assign the error it's on "Variant name" so to speak and treat the book essentially as if it was intended to be printed that way, complete with a universal label (although Key Comments would still explain what the error is). If you have any other questions, please let us know. Thank you!
  12. Good morning, thanks for your message. You can complete as many online orders as you need. You can submit multiple orders in the same box, you just want to make sure that each packing slip is grouped with the specific books that appear on that particular slip so there is no confusion when we open your box. Thanks!
  13. Good morning, Thanks for your message. Any time an encapsulated book is cracked out that original grade is no longer valid. If that raw book then goes in for another signature and a third party is then handling the book for that signature, additional defects might occur during that signing which were not present at the original grading. We grade the book on the current condition and not the previous condition. It is entirely possible the book might get the same grade but there is no guarantee once it comes out of the holder. Thanks!
  14. Good morning, Certainly, we can check the status for you. Please just provide your submission numbers and we can look into it for you. Thanks!
  15. Good morning, Thank you for your inquiry. The online form is unable to display any available grading credits. The Grading Credits are valid for 1 year from the date of purchase and they will automatically apply to any regular CGC grading fees (excluding Private Signing Events, CCS Service Fees, and Shipping & Handling Charges) once your order is received here in our office. You will receive your invoice number(s) when your order has been processed at the CGC office. Please note that no charges will be processed until your order is received in our facility. Any available grading credits will be applied automatically prior to processing the charge. Thank you!