Jennifer F.

Hello, just an update on this. I did receive confirmation today from our Help Desk team that, unfortunately, the Update Credit Card option will not display on invoices here over 8 months and that have moved off of the main tracking page. We are working on updating that but we don't have an estimated time frame on when that will be available. If you do have invoices here older than 8 months and need to update the credit card info, please call or email us and we can take that information for you. Thank you!

Hello, Yes, I will send a message down to have them rush this out for you. Thank you!

Thank you for the additional information. I will forward this down to our receiving department to see what the delay is on that order. We will reach out to you once we have more information. Thank you!

Hello, Thank you for your message. Our graders consider Hulk 15 to be the first appearance and that is where we list that as a key comment: If you have any other questions, please let us know. Thank you!

Hello, Thank you for your message. This signing was completed on June 4th. Processing time is about 6-8 weeks from the date of the signing. If you have your order number, we can check the status of your submission. Thank you!

Good afternoon, Thank you for your message. I will send a message down to have them double check this order and make sure everything is listed correctly. We will make any needed adjustments before this ships out. Thank you!

Good morning, Thank you for your message. Invoices stay on the main Submission Tracking page for 8 months. After that, you can locate the specific invoice information by entering the submission number in the search bar on the submission tracking page. I do see your invoice is here and in process. Right now, Economy is running about 232 business days. CGC Services & Fees | CGC (cgccomics.com) It will be some time yet until your order is completed. You will receive an email with the tracking number once that ships out. Thank you!

Good morning, Thank you for your message. If you are unable to make the update on the Submission Tracking page, you can give us a call at 877-662-6642 and we can take that updated information for you. Thank you!

Hello, yes, I do see your order is here and is still in process. This order is still within the normal turnaround time for the Economy tier. That is running very long right now at about 232 business days. CGC Services & Fees | CGC (cgccomics.com) You will see the status change as it moves through the process and you will receive an email with the tracking number once that ships out. If you have any other questions, please let us know. Thank you!

Good morning, Thank you for your message. I am sorry to hear that! I will send this information over to our accounting department to check that and if your credit was not applied, we will make that adjustment for you and credit back any overpayment. Thank you!

Good morning, Thank you for your message. Both books do state that the staples have been replaced. However, on Red Seal Comics #20, it also states there is tape present on the bottom of the interior spine. Tape cannot be present on conserved books so, in this case, that pushes the staple replacement from conserved to qualified. If you have any other questions, please let us know. Thank you!

Good morning, Thank you for your message. I did check with with our Operations team and they did confirm that we do grade these books. You won't find the book listed in our system, however, so when you are adding it you can either click the "can't find my book" option or use any Hulk book and then manually adjust it when you print out the packing slip. If you have any other questions, please let us know. Thank you!

Hello, Yes, every book does go through quality control before being shipped. However, that doesn't mean that errors will never happen. Unfortunately, with the volume of books we are completing and shipping out, an occasional mistake may occur and be missed. We are very sorry about that and will certainly correct any mistakes free of charge and expedite those back to the customer as quickly as possible. Thank you!

Good morning, Thank you for your message. That order was broken down into two separate submissions. I do see one was shipped back in May but it does appear that the other is still here. I will check on this for you to see what the hold up is and if we can get that moving along for you. Thank you!

Good morning, Thank you for your message. Yes, the CGC Census is only going to reflect what we have graded here. You'll find the total number of any particular book we have graded and then it will be further broken down into the specific grades and how many we have done of each of those grades. The Census does not provide general information about how many books were published/printed, unfortunately. You could check with the publisher directly to see if they can provide those numbers for you. I am not certain, however, if that is information that they will give out to the general public. Thank you!