Jennifer F.

Hello, just an update on this.  I did receive confirmation today from our Help Desk team that, unfortunately, the Update Credit Card option will not display on invoices here over 8 months and that have moved off of the main tracking page.  We are working on updating that but we don't have an estimated time frame on when that will be available. 

If you do have invoices here older than 8 months and need to update the credit card info, please call or email us and we can take that information for you.  

Thank you!

On 7/6/2022 at 2:19 PM, Appleseed1967 said:

Regarding Submission #3857768, it finally made it's way out of pressing last week.  As you noted above, can you please have it rushed through grading as soon as possible.  This was the one that was submitted back in April 2021 under the Standard tier and got mis-routed at CCS.

Hello,

Yes, I will send a message down to have them rush this out for you. Thank you!

Thank you for the additional information.  I will forward this down to our receiving department to see what the delay is on that order.  We will reach out to you once we have more information.

Thank you!

Hello,

Thank you for your message.  Our graders consider Hulk 15 to be the first appearance and that is where we list that as a key comment:

If you have any other questions, please let us know.  Thank you!

Hello,

Thank you for your message.  This signing was completed on June 4th. Processing time is about 6-8 weeks from the date of the signing. If you have your order number, we can check the status of your submission.

Thank you!

Good afternoon,

Thank you for your message.  I will send a message down to have them double check this order and make sure everything is listed correctly. We will make any needed adjustments before this ships out.

Thank you!

Good morning,

Thank you for your message.   Invoices stay on the main Submission Tracking page for 8 months.  After that, you can locate the specific invoice information by entering the submission number in the search bar on the submission tracking page.  

I do see your invoice is here and in process. Right now, Economy is running about 232 business days.  CGC Services & Fees | CGC (cgccomics.com)  It will be some time yet until your order is completed.  You will receive an email with the tracking number once that ships out.

Thank you!

Good morning,

Thank you for your message.  If you are unable to make the update on the Submission Tracking page, you can give us a call at 877-662-6642 and we can take that updated information for you.  

Thank you!

On 7/5/2022 at 12:42 PM, mstreacker said:

I have the same issue.   My 2 Modern books were graded and shipped back to me but my 3 Economy books have hit 300 days!   Still sitting at the same "scheduled for grading".  I actually sent them out for grading a year ago.  Took them 2 months to get into the queue and they have not moved for 10 months.  They have been sitting so long that the submission number (3921654) has fallen off the My Submissions page.   I have to manually key it in to see the status (which never changes).  I'm thinking that everyone is paying extra for fast tracking now and those who don't keep getting pushed back.  Will I ever see my books again?

Hello, yes, I do see your order is here and is still in process.  This order is still within the normal turnaround time for the Economy tier.  That is running very long right now at about 232 business days.  CGC Services & Fees | CGC (cgccomics.com)  You will see the status change as it moves through the process and you will receive an email with the tracking number once that ships out.  

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your message. I am sorry to hear that!   I will send this information over to our accounting department to check that and if your credit was not applied, we will make that adjustment for you and credit back any overpayment.  Thank you!

Good morning,

Thank you for your message.  Both books do state that the staples have been replaced.  However, on Red Seal Comics #20, it also states there is tape present on the bottom of the interior spine.  Tape cannot be present on conserved books so, in this case, that pushes the staple replacement from conserved to qualified.  

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your message.  I did check with with our Operations team and they did confirm that we do grade these books.  You won't find the book listed in our system, however, so when you are adding it you can either click the "can't find my book" option or use any Hulk book and then manually adjust it when you print out the packing slip.

If you have any other questions, please let us know.  Thank you!

Hello,

Yes, every book does go through quality control before being shipped.  However, that doesn't mean that errors will never happen.  Unfortunately, with the volume of books we are completing and shipping out, an occasional mistake may occur and be missed.  We are very sorry about that and will certainly correct any mistakes free of charge and expedite those back to the customer as quickly as possible. 

Thank you!

Good morning,

Thank you for your message.  That order was broken down into two separate submissions.  I do see one was shipped back in May but it does appear that the other is still here.  I will check on this for you to see what the hold up is and if we can get that moving along for you.

Thank you!

Good morning,

Thank you for your message.  Yes, the CGC Census is only going to reflect what we have graded here.  You'll find the total number of any particular book we have graded and then it will be further broken down into the specific grades and how many we have done of each of those grades. The Census does not provide general information about how many books were published/printed, unfortunately.  

You could check with the publisher directly to see if they can provide those numbers for you.  I am not certain, however, if that is information that they will give out to the general public.

Thank you!

Hi,

The Jim Starlin signing was done on June 27th.

Thank you!

Hi, thank you for your reply.  I just need the tracking number for the box that had order number CGC2203257796.  Do you know which of those tracking numbers you provided was for that particular order?  

Thanks!

Hi, thank you for your message.  The maximum size we can grade would be: 

• 11-1/2” tall
• 8-7/8” wide
• 1/2” thick

If the books in question are larger than any of these dimensions then, unfortunately, we would not be able to grade and encapsulate it.  

If you have any other questions, please let us know.  Thank you!

Good morning,

Thank you for your message.  We don't have paper applications any longer, unfortunately.  But if you do want to send a check or money order, you can do so, you would just need to provide your name, address, phone number, email address and the membership level you want as well as the company you want as your primary collecting interest (CGC).  You can just write this all on a piece of paper and include that with your payment and we can set that up for you here.  You can send that to the address below:

CGC

Attn: Lisa Berzins/Collector's Society membership

5501 Communications Parkway

Sarasota, Florida 34240

Once the payment is processed and your account set up, you will receive a welcome email with your new customer information. 

If you have any questions, please let us know.  Thank you!

On 6/29/2022 at 11:14 AM, jg44 said:

thanks Matt.   Can you check another submission and make sure there is not a problem with CGC2345006654. 4067435.  This one showed a status of Quality Control/Finalized but has now reverted back to Grading/Quality Control.  

I have multiple (11 Submissions) should there be any concern with these other submissions? I just want to make sure they don't sit because of the accounting software glitch.   

 

Thanks,

Justin

Hi Justin,

I checked that invoice and everything looks good.  The payment did go through for this invoice.  I was just finalized on the 28th and is making its way down to quality control and then on to shipping.  You'll receive an email with the tracking number once that ships out.  Thank you!

Hi, they are looking for the order now. It may take some time as it was most likely put in with the wrong tier so it is going to take some time to locate and get it moving.  We are sorry for the inconvenience.

Thank you!

Good morning,

Thank you for your message.  Unfortunately, it is not possible to make changes to an order once is has been submitted.  I am sorry we cannot accommodate your request.

If you have any other questions, please let us know.  Thank you!

Good morning, 

Thank you for your message. I'm sorry about that!  Unfortunately,  I am not seeing that order in our system.  Do you have the tracking number for that package so we can make sure it was received and then I can send that information down to our receiving department to check into that further.

Thank you!

Good morning,

Thank you for your message.  I am sorry to hear you are having a problem. You can contact our customer service department with your customer number and the correct email address and we can make sure that is updated on your account.  You can reach us at 877-662-6642 or by email at submissions@cgccomics.com.  If you don't mind providing that information here, I can also check that for you.

Thanks!

On 6/28/2022 at 6:22 PM, Ann BW said:

Theres a few signing events I want to send books to and they have different locations listed on the event. For example: Willem Defoe is in  New York but Scott Campbell is in Colorado. Do they all get mailed to the same address (headquarters in Florida) with the initials of all the artists on the outside of the box or are there specific mailing addresses you need to send the comics to for each event? Thanks!

Hello,

Thank you for your message.  You will send all submissions for all of the private signings to our location here in Florida and we will have them signed.  You can find the specific instructions for each signing on our website here:  Events | CGC (cgccomics.com)

Thank you!