X_Phile

Have this Modern Fast Track Submission that should have shipped back already (TAT Date 2/13) but hasn't even left SFG status. Good thing I paid extra for fast track  

On 1/3/2024 at 12:01 PM, trademarkcomics said:

Been in QC for nearly a week. What's the longest a submission has stayed in QC for you all?

The Modern batch of 25 seemed to go straight from G/E/I to Shipped, but this one book is languishing in QC...

 

I have a MFT submission received on 12/6. It went to GQC on 12/19 and hasn't moved since. I had other non-fast track subs pass it and get shipped. 

On 12/19/2023 at 2:13 PM, J Bill said:

That's one irritating facet of CGC submission tracking. This... 2012 notification technology. Refresh the page? In 2023? Really? Feels like they could hook up with Twilio or some other communication vendor and really get things cooking from a customer engagement perspective. Let's get a text in real-time when books change status and save everyone some time (and likely some server overhead)!

This 

On 11/14/2023 at 1:54 PM, workingdog said:

I know!  The inhouse move (which they didn't have to tell us about and sure enough, they didn't) then CGC has the gall to post that "Check Out Our Turnaround Times" on the main page.  In addition, I spoke to one Customer Service person who tried to tell me that last Friday, 11/10, could not be counted as a Business Day because it was Veteran's Day.  WHAT?!?  Then why was I exchanging PM's with Customer Service on that very day if the offices were closed?  Furthermore, my bank was open on Friday.  So was the Postal Service. 

On 11/14/2023 at 1:54 PM, workingdog said:

I know!  The inhouse move (which they didn't have to tell us about and sure enough, they didn't) then CGC has the gall to post that "Check Out Our Turnaround Times" on the main page.  In addition, I spoke to one Customer Service person who tried to tell me that last Friday, 11/10, could not be counted as a Business Day because it was Veteran's Day.  WHAT?!?  Then why was I exchanging PM's with Customer Service on that very day if the offices were closed?  Furthermore, my bank was open on Friday.  So was the Postal Service. 

Yes, the post office and banks closed on Saturday in observance, not Friday. 

On 8/28/2023 at 11:43 AM, NewWorldOrder said:

Yup looks like they are behind opening boxes at least 1-2 business weeks.

My delivered 8/17 high value box that has "UV" written all over the box still is not opened and in my account yet.

I am assuming it's because they are in back-end of convention season.

I have one delivered 8/16 that is not yet showing as received by CGC.

On 8/22/2023 at 2:11 PM, workingdog said:

I have one outstanding submission in Submission Tracking. It's sitting at SFG but I just checked and I'm now able to click on the Sub Number.  It's no longer greyed out. 

Just tried, appears they are all back!  

On 8/18/2023 at 4:06 PM, workingdog said:

Yes, I had one.  The submission number had a broken link when it was G/QC.  As soon as it was marked Shipped, I could click on the sub number and see my grades. 

Thank you! I have 2 in G/QC and was wondering if that would trigger the link.  

Has anyone had a submission moved to a "shipped" status while the link to the submission details has been broken? Wondering if you can see grades on any newly shipped submissions.

On 8/16/2023 at 10:30 AM, BorderlineHoarder said:

Seeing this too on both comics and cards submissions

Here too. Looks like site wide. 

On 8/3/2023 at 2:24 PM, Willbert said:

25 Book Prescreen Modern

Delivered: 07/14

Received:  

GEI:            

G/QC:

Shipped: 

Ditto on the 7/14. I also have 7/20 and 7/24 that have not be "received" yet. 

On 7/14/2023 at 1:51 PM, Junkdrawer said:

Still waiting for this Vintage Tier submission to get opened. 

My 6/20 delivered was opened yesterday and another from 26th opened this morning. Neither showed in their delivered tracking tool 

On 7/12/2023 at 4:06 PM, Beastfeast said:

I’ve had a ME sent from MCS for wrong label for over 40 days. 
 

6/29 delivered modern sub still not opened. 

Even during the crazy times of 2022, they still checked in your books quickly  - even if they sat there for 4+ months. Seems like wack-a-mole with the bottlenecks. 

I wonder if we will get another celebratory email when they open all their mail...... 

On 7/12/2023 at 11:56 AM, captainzombie said:

None of this makes any sense at all. I literally had a smaller package of 7 books show up to CGC almost a week after I sent in a box of 27 books. The 7 books are already in GEI, while the other 27 have not even been scanned into the system yet. The 27 books have a higher declared value than the 7. I think someone earlier thought that value declaration makes a difference, but I do not think it does.

There is no order how things go in and come out. I think they must have pure chaos going on and it has been like this since the Spring where it has turned into several strange bottlenecks. With my last few subs, I have noticed where GEI and G/QC is taking longer.

Hopefully they can get things figured out this year, but who knows if they ever will.

I currently have 4 subs of about 40 books that were delivered from June 20th to July 6th and none have shown up as received yet. 

On 7/6/2023 at 8:49 AM, Tec-Tac-Toe said:

I do not. A 25 Modern Comic Book submission that is still in the CGC submission void.

I have another one delivered 5 days later and neither show up on in submissions or their delivery tracker. 

Has anyone had books delivered from June 20th or later show up in their submissions yet?

18 Book Modern:

Shipped 6/16

Delivered To CGC Per Tracking 6/20 

Received - 

GEI - 

QC - 
Shipped-  

On 5/20/2023 at 9:42 AM, Kramerica said:

Am I the only one perturbed by the hundreds of photocopy listings on each and having to scroll and scroll just to find a real book? Am I just being too "get off my lawn" or does really bug anyone else?

Drives me crazy too. I try to filter out photocopy listings out of my set searches, but they still show. 

On 5/1/2023 at 11:13 AM, Nsschenks said:

Modern Slow:

-Delivered: 4/20

-Received: ….nope not yet

Are the cons + new pricing clogging everything up right now? Seems like a long time to open a package.

It seems that it is taking 10-14 days to hit received with my recent submissions. 

On 4/14/2023 at 1:59 PM, Point Five said:

My books (mix of Standard and Fast Track Economy),

Delivered 4/2

Received 4/11

Now just SFG and waiting.
 

And a question for you all: I requested scans of the slabbed books for the first time with this submission. Do you get them back in an email, or how does that work?

 

If I correctly remember the time I did the imaging, yes they are delivered to your email. 

On 2/13/2023 at 3:42 PM, Sweet Lou 14 said:

@CGC Mike Sorry to you with this but when I try to see the status of my submissions, I get a somewhat confusing and cluttered screen with an error message hidden in the middle of it that reads:  "This feature is currently unavailable.  Please try again later."  Here's a screen shot:

The screen has looked like this for at least a week.  Am I the only one seeing this?

I have this problem. If you go into  incognito brower it works. 

Modern Submission

Delivered to CGC 12/10/2022

Received 12/19/2022

G/E/I 12/21/2022 

Back to received 12/23/2022

I have never seen a sub go backwards to received again after G/E/I, to where I can't even see the book details anymore. Has anyone else had this happen and was there a reason if you have?

Thanks 

Could you please create the Following Set:

Titan Comics - Gun Honey Blood For Blood 

Thank you!

Set:

Gun Honey: Blood for Blood (2022)

Created 1/3/23

Could you please create the Following Set:

Titan Comics - Gun Honey

On 11/16/2022 at 4:36 PM, Ares said:

I remember when they were bragging that they were on time with opening packages. 

That didn't last long

That was one of the things that I couldn't believe. Bragging and celebrating that you are now opening your mail timely. 

On 10/26/2022 at 1:52 PM, batman_fan said:

My Standard submission finally showed up as received.  It actually arrived the 19th Oct.  I am just glad to see it showed up.  

Yeah,I am waiting for two subs delivered on the 17th to show up. 

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