I’ve been going around the block on this one in the past week hoping to get the books moving. I called in today to chat about it, and got very little useful information and even some that contradicted a previous conversation I had with them. I get the impression customer service doesn’t really know much about where things are at, and don’t care a whole lot either. To be fair, they aren’t incentivized to care.
they said the books were in the encapsulation queue, which is where they’ve allegedly been for 3-4 weeks. They said they were currently encapsulating standard books received 05/16.
I said OK. Mine was received 04/01. Can we get this thing going, if you’re doing books that came a month and a half after mine?
Obviously the answer was no, and basically we just have to take what we get.