Brittany M.

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About Brittany M.

  • Boards Title
    CGC Representative
  • Birthday September 18

Personal Information

  • Occupation
    Marketing Manager at CGC

Display Name History

  1. I have been trying to get the code fixed with the issue you showed me Iceman. This is in the works, and the code is being fixed. Shipping calculation is working, if you put in your own account, then it doesn't calculate shipping. Your account must be on file with us and verified. Prescreening works. The prescreen option doesn't show up until 25 books have been entered, at which point you will see the option to pre-screen on the cart subtotal page.
  2. We have a toll free number, and I would be happy to call you if that works. A fix was put in place for this over a month ago.
  3. Perhaps you can call me and we can walk through the issue together?
  4. Iceman, call me directly and we can go through any problems you may be experiencing. 1-877-662-6642 ext 250
  5. The new online form makes it very easy for beginners to submit. It is a smart form so you don't have to pick your tiers, it will show you which tier your book fits into. You can also track everything yourself with your own account.
  6. my pleasure!
  7. That is correct.
  8. CCS has updated its turn times! Here is where CCS is operating for each tier of service: Quick-Press: 6 weeks (30 Business Days) Regular Press: 8-9 weeks (40-45 Business Days) Fast-Track Press: 4-6 weeks (20-30 Business Days) Standard: 3-4 weeks (15-20 Business Days) Express: 3 weeks (15 Business Days) Walk-thru: 2-3 weeks (10-15 Business Days) Screening: 5-6 weeks (25-30 Business Days)
  9. CCS - Updated Turn Times CCS has updated its turn times! Here is where CCS is operating for each tier of service: Quick-Press: 6 weeks (30 Business Days) Regular Press: 8-9 weeks (40-45 Business Days) Fast-Track Press: 4-6 weeks (20-30 Business Days) Standard: 3-4 weeks (15-20 Business Days) Express: 3 weeks (15 Business Days) Walk-thru: 2-3 weeks (10-15 Business Days) Screening: 5-6 weeks (25-30 Business Days)
  10. Rob, Great tip and excellent point! I was monitoring this when we launched in December, and we have just been inundated with books since show season is in full swing. I will shut down this thread since it is not being monitored as carefully as necessary. I thank you for your feedback. If you want to continue our communication, please do so over email. bmcmanus@cgccomics.com Have a great weekend.
  11. Once again Rob, The issue you presented was the touch screen windows laptop, coupled with Firefox. Also if you need to get in touch with us directly, the chat boards are the not the best way to do it, contacting us directly is. I will certainly be more careful about checking these posts, but we go to many conventions and process thousands of books daily, so we aren't able to always be on top of the threads on the boards as you are able to. We so appreciate your humorous threads and your insight into the issue. I'd like to thank you AGAIN for bringing it to attention, and apologize for the frustration you must certainly feel, to not be able to place an order on your laptop through firefox. Thanks to you, we certainly do have the tools to get this solved! Also, please refrain from posting emails on the boards, as there is a legal disclaimer in my email against that. Have an excellent weekend!!!
  12. I never said said there was not an issue Rob. I acknowledge that we have used those devices and it has worked. I believe the issue that you have brought to the table is that device coupled with firefox has presented the issue in question, which I have sent to the programmers and solution is being worked out. It was unfair to make it seem as if I cast off your concern when you sent the email, when I actually tried to help you place an order if you were having difficulty and running into this issue.
  13. Hi! Brittany from CGC here! I'd like to touch on this and explain that I thanked him for his insight into this issue, and also forwarded this issue to our programmers to have it looked at. I also said that we appreciated your help with identifying why this error is happening.
  14. Excelsior Collectibles will be set up next to Stan Lee to taking in all CGC Signature Series submissions for Stan Lee.
  15. @Architecht this is my favorite feature!