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Brittany M.

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Everything posted by Brittany M.

  1. Brittany M.
    We're looking into this.
  2. Brittany M.
    Please email me, I can get that refunded for you. You shouldn't have been charged. brittany@cgccomics.com
  3. Brittany M.
    We love hearing feedback from you guys, and although we aren't always able to answer everyone and address every issue, we try as a whole to accommodate as many requests as we get. In speaking to that, our grading team collectively (Vintage and Modern graders) have been trying to add grading notes for books that are 9.6 or below. Its a delicate balance to keep our turn times down, and take time to add grader's notes to books that aren't 9.8. Some books slip through, but as whole, we've greatly increased our efforts to do this.
  4. Brittany M.
    I'll certainly pass this along @RockMyAmadeus
  5. Brittany M.
    I understand what you are saying completely. I'll be monitoring that account, I'll just have some help as well. I'm always here to help out however I can, and you can ALWAYS email me @Ditch Fahrenheit
  6. Brittany M.
    Joey is a dealer and therefore not affected by this change. This shouldn't affect your costs with Joey if you do everything through him.
  7. Brittany M.
    Our facility is home to all our companies: NGC, NCS, PMG, CGC and CCS.
  8. Brittany M.
    Same day Walk-thrus are still allowed.
  9. Brittany M.
    Same day Walk-thrus will still be allowed.
  10. Brittany M.
    We certainly notify everyone when their orders are complete. We follow up with phone calls as well after a few weeks pass. We are very diligent in the communication to notify customers that their orders are ready.
  11. Brittany M.
    If your shipping account is not on file with us, it will not calculate correctly. You can call me or email me to get that handled. bmcmanus@cgccomics.com ; 1-877-662-6642 ext 250
  12. Brittany M.
    that's my fault. The changes were delayed in getting updated. I'm sorry about that.
  13. Brittany M.
    If you need a question answered you can email me directly for assistance: bmcmanus@cgccomics.com
  14. Brittany M.
    Value tier has a value of $200.00. Economy is $400.
  15. Brittany M.
    I have been trying to get the code fixed with the issue you showed me Iceman. This is in the works, and the code is being fixed. Shipping calculation is working, if you put in your own account, then it doesn't calculate shipping. Your account must be on file with us and verified. Prescreening works. The prescreen option doesn't show up until 25 books have been entered, at which point you will see the option to pre-screen on the cart subtotal page.
  16. Brittany M.
    We have a toll free number, and I would be happy to call you if that works. A fix was put in place for this over a month ago.
  17. Brittany M.
    Perhaps you can call me and we can walk through the issue together?
  18. Brittany M.
    Iceman, call me directly and we can go through any problems you may be experiencing. 1-877-662-6642 ext 250
  19. Brittany M.
    The new online form makes it very easy for beginners to submit. It is a smart form so you don't have to pick your tiers, it will show you which tier your book fits into. You can also track everything yourself with your own account.
  20. Brittany M.
    my pleasure!
  21. Brittany M.
    That is correct.
  22. Brittany M.
    CCS has updated its turn times! Here is where CCS is operating for each tier of service: Quick-Press: 6 weeks (30 Business Days) Regular Press: 8-9 weeks (40-45 Business Days) Fast-Track Press: 4-6 weeks (20-30 Business Days) Standard: 3-4 weeks (15-20 Business Days) Express: 3 weeks (15 Business Days) Walk-thru: 2-3 weeks (10-15 Business Days) Screening: 5-6 weeks (25-30 Business Days)
  23. Brittany M.
    Rob, Great tip and excellent point! I was monitoring this when we launched in December, and we have just been inundated with books since show season is in full swing. I will shut down this thread since it is not being monitored as carefully as necessary. I thank you for your feedback. If you want to continue our communication, please do so over email. bmcmanus@cgccomics.com Have a great weekend.
  24. Brittany M.
    Once again Rob, The issue you presented was the touch screen windows laptop, coupled with Firefox. Also if you need to get in touch with us directly, the chat boards are the not the best way to do it, contacting us directly is. I will certainly be more careful about checking these posts, but we go to many conventions and process thousands of books daily, so we aren't able to always be on top of the threads on the boards as you are able to. We so appreciate your humorous threads and your insight into the issue. I'd like to thank you AGAIN for bringing it to attention, and apologize for the frustration you must certainly feel, to not be able to place an order on your laptop through firefox. Thanks to you, we certainly do have the tools to get this solved! Also, please refrain from posting emails on the boards, as there is a legal disclaimer in my email against that. Have an excellent weekend!!!
  25. Brittany M.
    I never said said there was not an issue Rob. I acknowledge that we have used those devices and it has worked. I believe the issue that you have brought to the table is that device coupled with firefox has presented the issue in question, which I have sent to the programmers and solution is being worked out. It was unfair to make it seem as if I cast off your concern when you sent the email, when I actually tried to help you place an order if you were having difficulty and running into this issue.