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Brittany M.

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Everything posted by Brittany M.

  1. Hi! Brittany from CGC here! I'd like to touch on this and explain that I thanked him for his insight into this issue, and also forwarded this issue to our programmers to have it looked at. I also said that we appreciated your help with identifying why this error is happening.
  2. Excelsior Collectibles will be set up next to Stan Lee to taking in all CGC Signature Series submissions for Stan Lee.
  3. Hi There! You can mail your books back to my attention, we can get those fixed for you asap and refund your shipping. Please email me directly and I will send you a reholder form: bmcmanus@cgccomics.com
  4. You can direct your questions to me, and I will do my best to help you throughout the process: bmcmanus@cgccomics.com
  5. you will be able to add images directly to your posts, without having to upload them to photobucket.
  6. CGC is upgrading its Chat Boards in early February with new software that will make it easier to post, add pictures and--best of all--use the CGC Chat Boards on your smartphones! The CGC Chat Boards upgrade will begin at 11:00am EST on Monday, February 6, and is expected to be done by 11:00am EST on Wednesday, February 8. All posts, threads and private messages created before 11:00 EST on 2/6 will be migrated to the new CGC Chat Boards. As you might imagine, there are A LOT of posts to migrate! To ensure that everything is migrated without issue, you will NOT be able to send private messages or post in existing threads until the upgrade is done. We'll create a "temporary" section on the old chat boards where you can post while the upgrade is in progress, but these posts will NOT be migrated to the new Boards. We recommend closing all Buy, Sell, Trade posts before 11:00am EST on Monday, February 6. The upgraded CGC Chat Boards will be located on CGCcomics.com instead of Collectors-Society.com, and you'll now be able to login with your CGC Collectors Society account instead of your old Chat Boards account. If you don't have a free (or paid) CGC Collectors Society account, you will receive an email to activate a free CGC Collectors Society account. All of your old posts and private messages will be preserved under this new account.
  7. Dear Valued CGC Customers, As many of you know, CGC turnaround times reached a point where some submission tiers were a number of months behind our target turnaround times. While this is indicative of CGC’s growth—2016 was a record-breaking year for submissions—we understand that slow turnaround times are a major source of frustration for our submitters. With this in mind, CGC took significant steps over the last year to bring turnaround times back down to an acceptable level. We increased the size of our staff by nearly 20%, with key additions to every department in the company. We developed a new online submission form that not only simplifies your submission process, but also creates meaningful operational efficiencies for CGC. Our grading, operations and customer service teams worked late and over many weekends to close the gap between where our turnaround times were and where they needed to be. At the same time, we took great care to ensure that CGC maintained its commitment to accuracy, consistency and integrity. We are pleased to report that as a result of these efforts, the turnaround times for all CGC grading tiers are now operating on time. The tier that was most affected by slower turnaround times – Modern – currently takes less than a quarter of the time it took just six months ago. We would like to thank you for your patience as we worked to reduce our turnaround times. Expert certification is not something that can be rushed, but we are now better equipped than ever to grade and authenticate your comic books, magazines, concert posters and lobby cards in a timely manner. We hope that you will continue to support CGC as we provide our services to the hobby that we care so much about. Sincerely, The CGC Team Below are CGC's current turnaround times. Click HERE to start your submission today! Modern: 20 Business Days Modern Fast Track: 10 Business Days Economy: 26 Business Days Economy Fast Track: 12 Business Days Value: 26 Business Days Value Fast Track: 12 Business Days Pre-screen: 30 Business Days Standard: 9 Business Days Express: 4 Business Days WalkThru: Same Day
  8. I asked the same question up above. No response so far. This is getting fixed. I answered earlier that we are fixing it. It is still being tested.
  9. the random order of the books has been fixed.
  10. Your UPS account must be on file with CGC for it to be accepted. You can call us and we will add it to your account, and then it will auto populate on the form.
  11. Have you attempted to clear your cached pages? If you hit CTRL H you can clear your cookies and cached pages. This usually helps. I'm trying to recreate what you are describing, but it is working okay for me. Please feel free to call me and perhaps we can work through it together over the phone? 941-360-3991 ext 250
  12. We are in the process of working on that now!
  13. This feedback is so valuable! Thank you. If you go in now and try again you should see your discount applied. I think it was being glitchy. That has been fixed. We have plans to incorporate Signature Series a little further down the line. Thank you again for taking the time to provide feedback. We really appreciate it. The discount is now being applied. One other thing I noticed - if you select ship under my self-insured FedEx account, a shipping charge for FedEx shipping is still being calculated during checkout. Perhaps this should be a separate option (rather than a subsection under the FedEx shipping option) with no cost so it calculates customer totals correctly? Looking pretty good otherwise. I'm going to look into this right now!
  14. Eventually everything will be found under "My Submissions" but we want to make that transition smooth....so until all the back-end programming is completed we don't want to get rid of the dealer portal.
  15. This feedback is so valuable! Thank you. If you go in now and try again you should see your discount applied. I think it was being glitchy. That has been fixed. We have plans to incorporate Signature Series a little further down the line. Thank you again for taking the time to provide feedback. We really appreciate it.
  16. CGC has launched a new online submission form that utilizes the latest technology to provide a faster and easier submission process for its customers. In addition, the new form makes CGC's internal processes more efficient, which is expected to result in quicker turnaround times. Most notably, the new form allows submitters to simply list their collectibles regardless of the desired grading tier or service so that they no longer have to fill out multiple forms. The form supports submissions to both CGC and CCS, as well as comics, magazines, lobby cards and concert posters. The form is initially available as a beta version for testing, but it is fully functional and may be used to submit to CGC and/or CCS. We encourage submitters to try the form and share their feedback with CGC. It is our goal to use this feedback to make further refinements and deliver the best possible submission experience. In the meantime, the old online submission form continues to be available. Try the new CGC / CCS Online Submission Form at www.cgccomics.com/orderform
  17. Hey Guys, I'd love to address a few of the comments I have read. CGC has been on Facebook before but we are revving it up and becoming more active. If It wasn't clear in my original post, allow me to make it more clear now. We are looking to engage more with collectors and customers across the board, and with so many big time collectors active on the boards, we were hoping to redirect some of that traffic to our page. We would like to be more interactive with you all, whether it be at shows, through customer service calls, or through social media. Interesting discussions take place on the boards all the time, and we are hoping that we can get some of those discussions going on our page. If you have direct questions, concerns or anything, I am open to discuss them with you any time you'd like. Feel free to give me a call at: 1-877-662-6642 ext 250.
  18. Hey Fellow Comic Collectors and Dealers, CGC is now on Facebook and we are doing big things in Social Media. We would love for everyone that is on the boards to bring their knowledge, passion, and intensity for comics over to our Facebook page. We are monitoring it all the time and will answer questions and interact with posts you make. We want to know what you are thinking, pictures of new books you received, we want to be involved with what is going on with the largest group of collectors in the industry. Come follow our page and we really look forward to seeing what you will all bring to the table. https://www.facebook.com/CGCcomics