workingdog

On 11/14/2023 at 12:40 PM, sd2416 said:

I only got it on the fourth email trying to understand how "tat's are an estimate, but every time I log in I see the image saying "check out our turnaround times" and im almost double them on one submission. 

I know!  The inhouse move (which they didn't have to tell us about and sure enough, they didn't) then CGC has the gall to post that "Check Out Our Turnaround Times" on the main page.  In addition, I spoke to one Customer Service person who tried to tell me that last Friday, 11/10, could not be counted as a Business Day because it was Veteran's Day.  WHAT?!?  Then why was I exchanging PM's with Customer Service on that very day if the offices were closed?  Furthermore, my bank was open on Friday.  So was the Postal Service. 

On 11/14/2023 at 11:18 AM, jlrangers21 said:

Good luck and thanks for sharing.  This inhouse move might explain the delay in mine since I hit GEI and stayed there since 11/2 I believe.  But I’m just outside of the TAT and I was pretty sure NYCC threw a lot at them so things aren’t that bad for me.  About to send another order today too.  

This inhouse move would explain why two of my submissions have gone past their estimated TAT's.  I wish Customer Service would have been more forthcoming about this information when called and asked why it just seemed CGC was dragging their heels with my submissions.

On 11/9/2023 at 6:47 PM, conan09279 said:

I had a similar experience with Fed Ex customer service.  In my case, the book just never was delivered.  Called customer service multiple times and they absolutely did not care at all.  Told me to tell the seller to file a claim.  I ended up driving to the shipping center and talking to someone there.  Lo and behold, the next day the book mysteriously arrived. If you can find a local Fed Ex employee and talk to them, they may be able to help. But forget customer service. 

Agreed.  I'm fortunate enough to have the local hub manager's ear if there's a problem. If there's a delay or misstep along the delivery path, he'll find it and get it corrected.

On 11/6/2023 at 11:16 AM, The Commissioner said:

Did anyone else here read Batman/Catwoman: Gotham War?

  Hide contents

Personally, I thought that the plot with the meteor about to hit Gotham really came out of nowhere in the final issue. It felt rushed to me.

 

I did and I kind of enjoyed it.  The reason I say 'kind of' because like you, it felt rushed to me as well.

I sincerely hope the person in receiving responsible for GZ's nightmare, was promptly escorted off CGC premises by security and turned over to the authorities.  In turn, have a warrant issued to search the receiver's home to see if they might come upon other 'missing books' (like mine that I mentioned in an earlier post).  Who knows what they might discover. 

On 11/2/2023 at 10:32 AM, VintageComics said:

To CGC's credit, I've on occasion sent an EXTRA book that wasn't invoiced and they've caught it. 

But in your case, I'm wondering how they were packaged? Where they all packaged in one stack? That's how I usually send all my books - even if they are all different sizes, I manage to wrap them safely together so that they have to go through EVERY BOOK before the package is disposed. 

I've long avoided dropping separate packages into a box for this specific reason. 

Hi!

Yes all four books were packaged in a stack.  And shipped in one box.  I think I'm going to start taking photo's of what books are placed in a submission box before I send it in.

I find this all very interesting and topical (to me).  I recently sent in 4 modern books (2 copies of each issue/title) for pressing and grading.  Then this past Monday, 10/30, I receive an e-mail from CGC that when they opened the package, there was only 1 copy of each book, not two.  Now I know I have my share of senior moments but I'm pretty much on the mark when it comes to submitting books for grading. 

I thought this member's post in the Ask CGC forum was hilarious:

I've been recouping some $$ on some of my Fast Track Submissions because they either didn't meet the estimated TAT or there was no chance in heck they would meet it. 

If anyone needs to find out if they've had books removed from their sets and to pinpoint which books were removed, here's what I've been doing.

1.  In your Control Panel, go to the Comic List tab and click on it.

2.  Towards the upper right, you'll see Total Number of Comics Registered and Total Number of Comics Currently in a Set.

3. If the value of the the Total Number of Comics Currently in a Set does not match (i.e. it's lower), then you have a slab or slabs in the Registry wind.

4. If you wish to find which books are in the wind, go to the In Sets tab just below.  If you click on it once, it will show you the highest number of sets a particular slab is in.  So click In Sets again, and you should then see the slab(s) which aren't in a set because they'll have a zero value.

Screen shots below for the blow by blow.  Hope this helps.

On 10/26/2023 at 8:18 PM, DougC said:

I believe the statement that got my post deleted was close to: "CGC will only allow you to collect their product how they want you to collect it"..."If you don't like it you can always create a custom set... "

 

I did see this post and when I went back a few hours later, it was gone.  I am crying with you my friend.  This new registry team totally trashed my Batman 2016 - Rebirth set by entering what were called 'stragglers.'  The majority of those stragglers were a slew of Batman 2011 - New 52 books.  I asked that they all be removed and they were except for one.  The one which wasn't removed I believe is a clerical error and am still waiting to hear back on what they are going to do.  Aye carumba.

On 10/23/2023 at 12:33 PM, CGC Mike said:

I have a feeling this will all work out in the end.  Hang in there, @workingdog  

And indeed it did, Mike, thanks!

On 10/23/2023 at 3:31 PM, dta151 said:

Do mechanical error submissions take longer than normal ones? This is my first time ever having to send back a book. It was only 1 book with a few pieces of debris or dirt inside. I was told write ME on the box and it would get priority. Was hoping I would have it back already but it's still scheduled for grading

FYI ...

https://boards.cgccomics.com/topic/528228-mechanical-error-not-being-worked-on/?do=findComment&comment=12950016

On 10/23/2023 at 12:33 PM, CGC Mike said:

I have a feeling this will all work out in the end.  Hang in there, @workingdog  

Thank you, Mike, I'm sure it will.

On 10/23/2023 at 12:20 PM, CGC Mike said:

I can tell you that we never go to the PO to pick up packages.  The USPS brings the packages directly to us.

Thanks anyway, Mike.  I just got off the phone with the Postal Service.  The young woman I spoke with was also confused as to what happened.  She opened a Service Request to get more information and to call them back on Wednesday if I don't see anything happening.

Sent in a MFT submission package late last week via USPS Priority Flat Rate Mail.  I properly addressed it to:

CGC
PO Box 4738
Sarasota, FL 34230

The postal clerk told me the package would arrive, Monday, 10/23.

And today, I received a notice that my package was available for pick up.  However, when I clicked on the details I saw this:

Available for Pickup
HIGHLAND CITY
4114 CLUBHOUSE RD
HIGHLAND CITY FL 33846-1755

Please see attached screen cap.  I immediately called CGC customer service and the gentleman I spoke with had no idea why this happened.  I'm now waiting on a call back from the Postal Service to try and get this sorted out.  But I mean, what the heck?  @CGC Mike

On 10/22/2023 at 11:32 AM, Gaard said:

I'm guessing you didn't happen to catch him in time to ask him about yesterday?

No but I did have a go round with the shipping hub manager earlier in the morning.  I even forwarded him the door cam footage from the time of the attempted delivery.  I asked him, "Do you see a Fed Ex truck in this footage?"  He promised, yes promised, I would receive my shipment today.  He also revealed that some drivers, when they see a signature required delivery, they'll blow if off because it slows them down.  And that's what the manager said happened here.  The driver in question from yesterday will be written up ... whatever that means.

On 10/21/2023 at 1:31 PM, toro said:

I know your pain, I get those all the time.  My driveway is a dirt driveway and if a truck drives down it I know it is coming. If they decide to walk down it, I have this cool device called a door bell.  I'm not sure if FedEx has trained their drivers in how to use it yet. 

I'll be upstairs on my pc and get a notification that they attempted delivery and no one was home.  I call Fedex and they say they will send the driver back, but that never happens.  They ask about the door tag, but there is none as the driver never attempted delivery.  It's a Saturday and he is off watching his kid's soccer game.

Thank you for the empathetic ear.  The other way I know if a delivery truck be it Fed Ex, UPS, the Postal Service pulls up in front of my house is my dogs start barking something fierce.  The next state over can hear them.  But not a peep today.

Just today - I was notified by e-mail that my CGC package was out for delivery today (yes, Saturday).   A little bit after Noon, I get another e-mail from Fed Ex that my package couldn't be delivered because no one was home - WTF!!!  I WAS home.  I even went through my door cam footage and there was no Fed Ex truck or driver in front of my home during the time which they say they tried to attempt delivery.  And now, no one is answering at the main hub where the shipment is dispatched from. 

FYI ...

Comic Creators Coming Down With Covid After NYCC

https://bleedingcool.com/comics/comic-creators-coming-down-with-covid-after-nycc/

On 10/2/2023 at 2:39 PM, I like pie said:

FT modern order delivered on 9/13. Marked received on 9/18 is still GEI as of today.

I hear ya!

On 9/25/2023 at 1:54 PM, MySlabs said:

A great-looking CGC 8.5 (WP) copy of Marvel Spotlight #5 now available on MySlabs.com!

Price: $3,650 or Best Offer on this Classic Bronze Age Key!

Check it out here.

 

The pictured slab shows OWW pages, not White Pages.

On 9/25/2023 at 12:49 PM, gooshball said:

Anyone seeing movement today?  I wonder if outbound shipping will be slowed by the storms.

Received a package this past Saturday.  I happened to notice on the shipping label there was a different name other than Danny Nunez as the Shipping Manager.  Can't remember the name of the new person.  Maybe there's some kind of shipping transition taking place?