I didnt think they would have an issue since they say "impartial third party grading" but then I found this on thier site under terms and service. I'm totallt fine with the explanation customer service gave me. -
6. A Company has the right in its sole discretion to reject any items submitted for Services (including, without limitation, items that are not suitable for grading because they are worn, fragile, or brittle). Because even items that are ultimately rejected must still be received, tracked and examined, fees for Services may not be refunded for such rejected items
*edit *They gave it a grade or "0" I hope they dont charge me a grading fee. I didnt even think to ask that on the phone.