alewario

3 hours ago, Jennifer F. said:

Good morning.  Since I don't have your customer information, I can't pull up your specifics to verify your charges but if you would like to email that to us along with this information, we can certainly check into it further for you.  You can email us at service@cgccomics.com and we will get back to you ASAP.

Thank you!

Hi Jennifer,

Email sent as requested.

Thanks

On 7/20/2020 at 11:03 AM, Jennifer F. said:

Good morning, thanks for your message.  If you have specific questions on what you were charged, you should reach out to our accounting department and they can go through your charges with you.  You can reach them by phone at 877662-6642 and follow the prompts for accounting.

The Modern grading tier is $20 per note (plus whatever discount you receive at your membership level). There is a $5 reject fee for books that do not make the minimum grade. 

Thank you!

Hi, I followed your instructions and called Accounting. I explained my card was charged twice but I only have one invoice, and that I have a question about the shipping charges.

After the gentleman in accounting found the second invoice I had not received, and confirmed I'd been charged $240 USD for shipping, he felt my other questions were best suited for customer service (I agreed), and transferred me.

I asked the customer service agent about the packing and shipping policies as pertaining to my order.

She assured me that my 9 slabs and 40 raws (pictured below divided into the 2 small boxed shipments, not the regular sized 25 slab box), were shipped according to CGC policy and pricing.

I asked why I was quoted $90 USD for shipping and then charged $240 for shipping.

She stated definitively ( I had her repeat it for clarification) that only 25 books could be put in a box, regardless of how many are slabbed and how many are raw.

Furthermore, she stated (again twice when asked for confirmation) that I had been charged the "old rate of $120" for shipping as I had submitted the order in May.

I replied that my last order of 25 slabs arrived in one large box with a shipping charge of 90 USD, and that was the old rate, not $120.

She assured me she was correct and I'd been charged correctly, and that any box shipped from CGC, regardless of size or weight, was $120 at the old rate, and $180 (maybe$160 can't remember for sure) at current rates. I then again had her confirm the statement that neither size nor weight have anything to do with shipping.

I disagreed on the charges being correct, but did not bother addressing the size/weight/box matter as a policy is a policy, regardless of its validity.

I then thanked her, as she seemed firm in her convictions and hung up.

After hanging up I checked the FAQ page and included a screenshot below, along with photos of both $120 dollar half-sized unfilled boxes.

I've also attached my confirmation email and packing slip, both clearly stating a $90 dollar shipping charge.

I'm simply hoping someone can help me understand the numerous discrepancies in this situation, to help me determine if I've been charged correctly.

Thank you.

On 7/20/2020 at 11:03 AM, Jennifer F. said:

Good morning, thanks for your message.  If you have specific questions on what you were charged, you should reach out to our accounting department and they can go through your charges with you.  You can reach them by phone at 877662-6642 and follow the prompts for accounting.

The Modern grading tier is $20 per note (plus whatever discount you receive at your membership level). There is a $5 reject fee for books that do not make the minimum grade. 

Thank you!

Thank you I will do so!

Hi all,

I'm hoping to get some clarification on the charges for pre-screen process, graded/not graded books, and shipping.

Can you tell me what the total amount shoud be for a submission of 49 books to modern tier at a 9.8 pre-screen, and only 9 of them ended up graded?

I have the $149 membership.

Thanks for your help!

Also a great quote in there:

 "It's all fake and illusion. That's what cool is. That's what charisma is. That's what everything is."

-- Quentin Quire

1 hour ago, kairos70 said:

You need to state a return policy- if you will or will not accept returns.

Thanks done!

15 hours ago, Pitboss said:

Hello!

 

Welcome to the "Comics Market - Forum Only Selling" board!

 

The moderators have asked everyone around here to help educate new comers about the posting rules for this forum so that we can keep things running smoothly. So whenever we see a new thread go up that's missing some of the information required by the rules, someone will generally happen along and post this reminder (by moderator request).

 

You can find the posting guidelines here:

 

http://boards.collectors-society.com/ubbthreads.php?ubb=showflat&Number=1460472&page=1#Post1460472

 

Specifically, you should check out #s (FILL IN SOME NUMBERS HERE. OR DON'T. LET'S FACE IT DIGGING UP RULE NUMBERS IS ACTUALLY WORK.)

 

They are well worth reading, because your posts can be removed from the boards if they don't conform to the guidelines. This will help you to attract more buyers as well, since this is how people expect to have books offered around here.

 

Thanks, and glad to have you here!

Hi I read the guideline posts and I believe my post adheres to the rules. If not I apologize and am happy to modify if necessary.

The Amazing Spider-man #238 CGC 9.6 $0.75 Canadian Price Variant w/ Tattooz

Not much else to say everybody knows what this book is!

Asking 2500 CAD/1900 USD

Payment by PayPal or EFT (Canada)

Free shipping in Canada and USA by Canada Post Expedited Shipping 2-7 business days.

First I'll take it on thread...takes it.

Returns accepted only if item damaged in transit.

Thanks for all the great info everybody!

I'm working it into a new selling template as much as possible. 

Given my lack of grading experience, my goal is to arm the buyer with as much relevant data, visual and otherwise, to make an informed decision, while still adding my opinion/grade estimate.

On 6/1/2019 at 6:09 PM, RockMyAmadeus said:

Was the Oz Wonderland War #1-3 ever in newsstand format? I want to say no, but there's a tiny voice arguing with me...

No, not to my knowledge, but would be happy to be wrong!

22 hours ago, kimik said:

The Zatanna exists as well. I have owned it in the past.

I want to believe.

Very interested in this topic. Thanks for the helpful info thus far.

I've switched from photos to high res scans of both sides of book, out of bag.

My specific questions:

1. I truly am not a pro grader but want to give my customers as honest and clear a picture as possible. I feel the whole disclaimer of not being a pro grader now detracts from my listings, even though it's the truth! Should I leave this in or remove it from my listings?

2. Numerical grading or Letter Grading? The most common grade I see on Ebay is NM. As this can conceivably mean 9.2, 9.4, 9.6 I see this as a double edged sword. Being an amateur, I am likely to only be within a 9.2 to 9.6 (4-point) range anyway (if I'm lucky).

3. To grade or not to grade?I've only ever had 2 books returned out of a few hundred. One was a legitimate return - my scans truly did not show a wavy defect, however I did NOT grade this book in the listing as it was shortly after FIRST return in which the buyer said the book was not the grade I'd given in the listing. Being naïve I asked for photos from the buyer to show the differences from mine. However, Ebay did not support the request and did not request ANYTHING from the buyer other than his word. I'm sure you've all experienced some version of this situation if you are an ebayer, but it leaves me confused as to the best approach.

4. I truly love comics and truly want to provide the best buyer experience possible, so can any of you describe an IDEAL listing or provide an example? I'd be grateful!

On 5/6/2019 at 8:45 PM, rlextherobot said:

Behold! 

Thanks for scratching that itch!

5 hours ago, David Buck said:

Doom Patrol 12 is the only Issue I haven't found a picture of yet from that run - so it is very scarce -  Doom Patrol Annual 1 is too late for a Canadian newsstand variant - the picture below shows the newsstand edition - with both US and Canadian pricing  

DP#12 CPV falls into Zatanna Special #1 territory for me, I've never laid eyes on it so not convinced it exists.

On 5/3/2019 at 12:34 AM, THE_BEYONDER said:

What's the most expensive cover price on a Canadian edition?  The baxter paper special editions are up there at $2.25, but this is the highest one I own.  Anything higher?

 

This one popped in my head today so grabbed a pic. Pretty sure I have a few more too. They'll come to me.

Just wanted to say I appreciate both the content and the timbre of this thread.

23 hours ago, alewario said:

Correct, can post mine later.

1 hour ago, bellrules said:

Pretty Sure the Last Days of the JSA had a 3.50 cover

 

Correct, can post mine later.

On 2/11/2019 at 9:37 AM, mattn792 said:

Further proof that thrill bidding losers come at all feedback levels -- cyclocross13 (977 positive, member since 1998)

Won a book for a couple hundred bucks (was high bidder for roughly two days), asked to cancel an hour after auction close.  I refused and said I'd go through NPB, to which he responded he'd pay and leave negative feedback.  He did pay this morning, and I was ready to take him to task but ultimately didn't want the hassle, especially with the risk of getting a German phone book returned to me after a chargeback attempt.  

Payment refunded, order cancelled, feedback extortion reported to eBay.

Another vote for this clown, cyclocross13, reports items not as described, when I ask for proof/pics I get no response other than case opened.

9 hours ago, fastballspecial said:

Those resident evil magazines are pretty hard to and 5 is really hard. I havent seen a copy of any of them for many years now.

Any advice on whether or not to grade them? I also have 2 and 4 but 3 was  not there.

1 hour ago, fastballspecial said:

Those resident evil magazines are pretty hard to and 5 is really hard. I havent seen a copy of any of them for many years now.

Yeah when I found them I was sure there was something about them but I wasn't sure what. Also, full disclosure, the magazines were in the toonie bin.

11 hours ago, Hudson said:

First - Welcome to the Boards.  

As for your situation and question, I have not submitted enough books and on enough occasions to give an intelligent opinion on this.   I have had negative and positive experiences with CGC.  

I think, when it comes to our “books”, as colletors, we like to get them back in our hands ASAP.   I know whenever (a rare occasion) I do send a book in for grading, as soon as I hand the box to the USPS person, I immediately receive a sick feeling in my stomach.   Where is my book going, how will it be handled, and when will it be safely back in my hands?   All this makes submitting books a stressful time for me and I can understand not wanting to wait additional unnecessary time to receive your books back.  

Again - Welcome to the Boards  

 

 

Thank you.

Let's clue this up. I was looking for accountability. Not in a monetary sense, but in a gesture of any sort, which in this case took the form of a phone call from Brittany and some sincere words.

CGC provided that, and to be fair, I think Bob just showed a bit of that in the above post, so kudos to both.

I love comics.

For one reason or another, I haven't been able to pursue this hobby for a while now.

I can now, and I hope to continue this journey with all of you.

So thanks to CGC and everybody on this thread, for this memorable introduction to grading and its baggage.

Despite the BS, I'm glad to be here, and hope to contribute/help at some point.

After all, this is still supposed to be fun right?

10 hours ago, Bomber-Bob said:

To be honest, I rarely let a problem go without complaining. The only difference here is I do my complaining directly to the company. I don't go on the internet to give bad reviews. Your original post was something like 34 sentences, that's a lot of complaining for a CC that didn't go through.

Try reading the post and its title again. It was a factual retelling of events and a question posed to forum members as to "whether or not this is a standard CGC experience?"  

When CGC contacted me she thanked me specifically for not posting a rant/complaint, but rather specific details that allowed her to effectively address the situation. (I haven't even brought up the rings on one of my slabs because that complaint is well-covered on here)

As for "directly to the company"? I was contacted immediately by CGC after the post, never after the calls. I certainly was not expecting that, and I wouldn't even have answered the Florida area code if it hadn't resolved to an actual person's name.

"I don't go on the internet to give bad reviews." 1. Wasn't a review 2. Internet? Hard to argue it's the internet but it's also a CGC forum, with CGC moderators and representatives, found at, wait for it........https://www.cgccomics.com/boards. Somewhat targeted...

On a sincere note, I was hoping everything I'd heard over the years about these boards wasn't true, but even with warning, it's a pretty toxic environment. Thanks for the advice bud.

9 hours ago, c_mkv said:

Sounds like a lot  of “hub-bub” to me. Personally, OP sounds way too green. 

Not that I’m a forkin expert but 3 “forkin” posts,,,,guh. 

 

Cool story bro, other than the post was made BECAUSE I am "green". It being my first experience, I was asking for input on ""whether or not this is a standard CGC experience?"  

Solid contribution though. Keep it up.

5 hours ago, Gaard said:

I can't comment on the op's reasons for posting, but if this experience happened to me, I would be very upset. Simply for the reason that there was a problem with the card but nobody (except CGC) knew about it. From what I understand, it wasn't until the op called that he was he made aware. That, as my vacuum says, sucks.

Correct, Thank you for actually reading the post. The events that unfolded afterwards are what concerned me AND CGC equally. 

4 hours ago, Keys_Collector said:

He did his complaining to the company AND decided to post here. So its not like he complained for nothing and didnt reach out to CGC first multiple times before posting. Him being green gives him every reason to complain since the first impression can be a lasting one for customers. It seems like these forums are a place for people to argue with one another instead of listening to each others perspective on our experiences and hobby that we all share. Sad really, long time lurker here who recently started posting more but notice this more and more around here.  The main reason why I never decided to be active on the boards in the first place was because of said argumentative and elitist attitudes devaluing each others perspectives and experiences instead of supporting each other in our hobbies and listening. 

Well said Keys. To you and the other collectors out there/on here, who support each other in this amazing hobby, please keep it up.