FrankTheTank92

On 3/7/2023 at 10:47 AM, Aarrow108 said:

Just goes to show there is no rhyme or reason to any of this, despite our best efforts to track things here. Fingers crossed for you 

If it makes you feel any better, although it was shipped on 3/3/23 and I was informed it would be delivered early today (3/7/23), it shows no movement after arriving in Ocala, FL.

Thanks, Fedex.

Thanks! I'm hoping it's because they want to adjust the value and charge me more because of the grade.

On 3/3/2023 at 9:43 AM, Aarrow108 said:

1x Book Standard Submission
Delivered (aka picked up from post office) 2/21/23
Showing as Delivered in CGC's "Confirm Package Delivery" tool 2/24/23
Received/SFG 2/27/23

2x Book Express Submission
Delivered (aka picked up from post office) 2/21/23
Showing as Delivered in CGC's "Confirm Package Delivery" tool 2/24/23
Received/SFG 2/27/23

1x Book Walkthrough Submission
Delivered (aka picked up from post office) 2/21/23
Showing as Delivered in CGC's "Confirm Package Delivery" tool 2/24/23
Received/SFG 2/27/23
GEI 3/1/23
Grading/QC 3/2/23
Shipped 3/3/23 

My CG 2.5 Fantastic Four 5 bumped up to a 3.5 after a clean and a press 

I have a Walkthrough Submission that is almost exactly the same as your timeline however it has been GEI since 3/2/23 with no update...

On 11/4/2021 at 1:04 PM, sckao said:

I'm sorry about your comic book. This is an interesting case though in that it's possible that CGC in the past would not have encapsulated this book at all. This example actually has an overhang that is similar to yours. Yours actually has more egregious chipping/tearing damage halfway down the cover which may make it dangerous to encapsulate as well.

(It's possible that technology has increased to the point where encapsulation is possible for more types of comic book defects.)

 

Very interesting!

I am very disappointed in CGC’s handling of  my comic. As you can see from the before picture this damage was done sometime during the grading process. I have never had a book damaged like this. Do I have any options or is this “par for the course” now?

Really disappointed with how CGC handled my book, excessive in my opinion. It obviously happened while it was being put in the slab. Should I reach out to customer service or will they not care?

On 10/20/2021 at 12:09 PM, PKJ said:

Good luck, this was the one I had sit forever, it was heavily marked so not sure how it could have got lost.

 

Walkthrough 

Delivered -Via USPS 4-16

Received-5-27

SFG-5-27

G/QC-5-28

Shipped-5-28

 

On 10/20/2021 at 12:03 PM, X_Phile said:

How many on "the list" is better question. 

My books now show received 10/21/21 and my walkthrough is now "grading". Guess I got lucky and got in touch with the right person in customer service yesterday. 

In conclusion my package has not been entered into the system with a received date of 10/21/21.

Walkthrough was received on 10/4/21, still not opened. Customer Service said this morning that I am on a "list" of people who sent in Walkthrough and Express that have yet to be opened. Crazy  that they reduced Walkthrough turnaround from 13 to 12 days and its been 13 business days and my box hasn't been opened.

I'm hoping worst case scenario it gets opened when they are "Opening boxes that arrived October 4th".

@CGC Comics @Jennifer F.

This is the craziest experience I have had with CGC.

Just got off the phone with customer service and was told (probably the right information). 

My package was not accidentally given to Signature Series...Signature Series team is now doing walkthrough and express submissions as they are not as busy. (I was told this by a customer service rep who seems like they knew what they were talking about.)

My package got delivered 10/4/21 and as of today 10/20/21 has been at CGC for (13) business days which was the turnaround time when received. (Funny thing is that now Walkthrough is 12 business days.)

My box has not been opened or entered into the system. The customer service rep stated that there is a LIST of people just like me who's Walkthrough and Express boxes have yet to be opened. 

So I guess the turnaround isn't 12-13 days, huh? 

On 10/20/2021 at 5:58 AM, Jennifer F. said:

Good morning,

I don't have the specific details of your order.  If you can provide your tracking number and the order number, I check into it further for you.

Thanks!

Tracking # RF214677724US

Order # CGC3957627770

@Jennifer F.

@Jennifer F. Hi Jennifer, just following up to see if there is any update. Thank You

On 10/12/2021 at 6:12 AM, Jennifer F. said:

Good morning,

Please contact our customer service department with your tracking number and the order number and we can check to see where the package is and if it has been delivered to our receiving room yet or not. If it got missed being pulled out by our warehouse team, we can have them locate the package ASAP.   You can reach customer service at 877-662-6642 or by email at submissions@cgccomics.com.

Thanks!

I just called customer service again and spoke to a less than friendly individual. 

What I am most upset by is the lack of urgency...supposedly emails have been sent to the Signature Series team to get my package and take it to the standard receiving team.

Every time I contact customer service there is no update/they can't see anything, they cant even tell me they received an email confirmation back.

On 10/14/2021 at 3:03 PM, PKJ said:

Someone asked about WT the other day, this is from Frank's topic in ask CGC, but you can see there are still issues getting WT boxes going.

 

Honestly, the lack of urgency is what makes me most upset. I just want my books to be entered into the system.

On 10/12/2021 at 2:43 PM, slowdowntubby said:

I got a box back from CGC today with someone else's submission. The invoice was inside and I've already contacted the person who should have received it. 

Problem is tracking shows the delivered package as supposed to be containing books that are actually mine. To wit:

Hulk 180 6.5 CoW

Avengers 57 7.5 Ow/W 

Tomb of Dracula 10 7.5 Ow/W

Werewolf by Night 32 5.5 Ow/W

All blue labels

These are all customer submissions so pretty much a nightmare scenario. I am counting on the community to help me out since I have little faith in CGC's ability to fix this. If you received my books please contact me!

Unacceptable...I hope this gets situated by CGC and you get your books!

On 10/12/2021 at 2:09 PM, FrankTheTank92 said:

Jennifer,

After speaking with a customer service rep this morning, they are contacting the warehouse team to grab the package as it seems to have been missed. I didn't really receive a clear answer as to what happened, however they do acknowledge that it was received on 10/4/21.

Thank You

Newest update, the box was sent to Signature Series receiving team instead of the regular team...they are tracking down the box as of yesterday. As of tomorrow they will have a 4 business day turnaround to get my Walkthrough graded. 

On 10/12/2021 at 6:12 AM, Jennifer F. said:

Good morning,

Please contact our customer service department with your tracking number and the order number and we can check to see where the package is and if it has been delivered to our receiving room yet or not. If it got missed being pulled out by our warehouse team, we can have them locate the package ASAP.   You can reach customer service at 877-662-6642 or by email at submissions@cgccomics.com.

Thanks!

Jennifer,

After speaking with a customer service rep this morning, they are contacting the warehouse team to grab the package as it seems to have been missed. I didn't really receive a clear answer as to what happened, however they do acknowledge that it was received on 10/4/21.

Thank You

Thanks Jennifer I will contact them. 

Hi CGC,

My most recent shipment was received on Monday 10/4/21, however it has not yet been entered into the system.

I understand the estimated turnaround time is (13) business days, but I thought that Walkthrough boxes were opened immediately.  (I did clearly mark "WK" on all sides of the box. 

Thank You!

Can anyone tell my why this stamp is under the printing? Were they recycling paper in 1941?

Thanks, I wish CGC had a verification service and not the dreaded green label. 

Hi Everyone,  

I was wondering if any of you more experienced collectors could give me your opinion on the authenticity of this signature.  

Thank You!