Do you believe that you should be treated like a customer when you access these boards? This is not a simple Yes / No imo. Yes I am a customer to CGC, but not all of the forums are tailored to being a customer facing environment. Do I feel that I should be treated fairly and with respect, absolutely, as long as that is how I am treating others. The moment that changes, is the moment the gloves should come off. (joking posts aside because we should all be able to laugh and have fun)
Are the boards an ad for CGC? I would hope so.
Do they serve as a place for CGC to sell ad space? Absolutely, they also are a place to show off their product, both good and bad unfortunately.
Do you think CGC makes money off of you being here and participating? Also not a simple Yes/No. While they do gain members, they might not gain paying members all the time. In some instances they get 1 and done posters and others get ran off for misunderstandings, this can leave a person with a sour taste in their mouth and blame the company and thus not wish to experience the good the company can do. But overall, I would hope they do make money thanks to the boards and its participants.
And should you expect any minimum level of service as a result, much as you would at a store of any kind? I expect more a minimum level of participation from CGC on the boards, not really service. Their product is their service.
@theCapraAegagrus Appreciate the easy copy and paste Question / Answer format for me to use.