I'll do my best to break this long story into shorter pieces. Advice is appreciated, especially on my first post. Apologies if this is in the wrong place, though I consider this a grading issue.
1. I submitted three invoices through a 3rd party vendor at a convention in late May. Two of my invoices are in the CGC system, the third never arrived. I've even received one of them back with some decent grades. Yay!
2. I contacted the 3rd party and they provided me with the tracking numbers for all of their shipments for that particular show. They all show signed for by CGC on the same day and time in early June.
3. CGC has looked for my lost books and have come up empty handed. Customer service keeps referring me back to the vendor, who then keeps referring me back to CGC. My last three customer service emails have gone unreturned, as have my last two phone messages. My last messages have inquired about compensation for my lost books...I assume this is why I am being ignored.
4. I provided a scanned copy of my invoice to show I paid for services up front, to show which books are missing, and to confirm my name and account.
I feel like everyone is passing the buck while I'm stuck in purgatory waiting to see if they eventually show up. Meanwhile, it's been 12 weeks since my books left my hands with no sign of them anywhere. CGC has never lost my books before and I have never had a previous issue. Anybody know what my next steps should be?