Two books - one had three different scratches/scuffs >2” on the inside front of the slab. The other book was mislabeled. Their mistake since I listed the correct version when ordering.
Yes they paid for freight x2 and the reholders.
Yes. CS handled it all. They’ve been great at responding to emails and calls. I treat them like humans with real feelings that sometimes have hard days and a tough job to do.
As for your inner well question, I have noticed that most of my BA and CA slabs did have some vertical “play” to the books in my latest order from December. No damage to the