I have 3 outstanding orders from ComicXposure totaling $300. The earliest order is from September of 2019, which is 9 months ago. 2 additional orders from January 2020, which is 6 months old. I haven't heard anything from them and the website says "PAID - UNFULFILLED". I sent messages through their website - no responses. I tried calling the number on their website - busy signal. I messaged them through Facebook - no reply. I had to go to my credit card company and dispute the charges to get my money back. Make no mistake, I would MUCH RATHER have my comic books than a refund.
And I get the whole COVID thing hitting comic shops hard. I would happily buy more books from ComicXposure if they had given me customer service. Send me an email saying "Hey I got your order, I know its taking a long time to process, but I will get them to you." That's really all it would take to keep me as a customer. But ComicXposure is a black hole.
I'm really disappointed. I've been patient for 6 months but I can't wait any more. I will not buy from ComicXposure in the future.
Kudos to Discover Card for assisting me in my refund. Amazing customer service.
