dena

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About dena

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  1. UPDATE: The cause of the broken images was that the upgrade reset the file storage location. That has been switched back, and images uploaded before yesterday's upgrade or after about 1:45pm EST today are appearing. Images that were uploaded while the file storage location was incorrect (from about 1pm EST yesterday through 1:45pm EST today) will be broken and unfortunately we don't have a way to resolve that beyond asking users to re-upload their images. So sorry for the inconvenience to anyone in that boat.
  2. Just a quick update on the broken images: The software vendor escalated the issue to their advanced support team last night. We don't have an exact timeframe for the fix but I can report that we do have their attention.
  3. Good morning, We are aware of the problem associated with the software update that took place yesterday and thank those who reached out to us about it. Unfortunately we are not always aware of how an update will impact the site as the updates come from a third party and we don't have the opportunity to test before applying it. We regret the difficulty and inconvenience this has caused and for not making a post to address this sooner. The following are the issues we are already working on: Broken images: We've reached out to the software vendor Missing "make sub-forum read" f
  4. I'm hoping to get the $500 credits applied in the winners' accounts by the end of this week. Regarding the certificates and plaques, it always takes a bit longer than we like because it takes time to generate the lists, correct any issues in the data, get them through production and finally out the door. There were a couple of years where we had to wait on certificates or plaques that were backordered for several weeks.
  5. Hey there! Let me know who the user is and I can fix it.
  6. Please note that we will be performing server maintenance on Thursday, January 23, 2020. The NGC, PMG, CGC, ASG, CAG and Collectors Society websites and chatboards will be unavailable for approximately two hours beginning at 11 a.m. EST on Thursday, January 23, 2020. Our apologies for any inconvenience.
  7. Please note that we will be performing server maintenance on Thursday, January 23, 2020. The NGC, PMG, CGC, ASG, CAG and Collectors Society websites and chat boards will be unavailable for approximately two hours beginning at 11 a.m. EST on Thursday, January 23, 2020. Our apologies for any inconvenience.
  8. Yes! Business as usual. Books are being done and shipped out. The problem lies with the server that feeds information to the web.
  9. We have no indication that this outage is the result of a malicious attack or breach of some kind. Our technical team is focusing all of their efforts on resolving this problem and we hope to have the website functionality back up and running as soon as possible.
  10. We are experiencing a technical issue on our server which means there is interruption in some website functionality such as submission/invoice tracking, certification verification and the processing of registry entries. We are working on the problem and hope to have a resolution soon.We apologize for this inconvenience.
  11. Yes, everything should be back up and running now. Thanks for your patience.
  12. There is an issue on the server. We are working to get it corrected ASAP. So sorry for any inconvenience.