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About dena

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  1. Thanks for your inquiry. Maybe I am misunderstanding your question but the invoice number is no indication of where your submission is in the queue. The invoice numbers are sequential but they are used for all the grading tiers which have different turnaround times. Also, a submission may be completed but not sent to CGC right away. Please let me know if you need any further information.
  2. I believe we have this problem sorted out now. Please take a look and let me know if you are continuing to have a problem. You can reach me by pm here on the boards or you can email me at Once again, I thank you all for your patience. I recognize that this problem went on for too long and we regret the inconvenience to you.
  3. Thanks for your continued patience with us as we work through this. At this point it appears the problem has been fixed for Collector memberships but not CGC dealer accounts. If you are using a membership number that begins with CS and you are still not seeing invoices you expect to see in submission tracking, please send me a pm with your account number so I may look at your account specifically. CGC dealers, I hope to have this issue resolved for you today.
  4. dena

    CGC Dealer portal

    Yes, unfortunately it is still broken. We are working to identify the cause. Apologies for the continued inconvenience.
  5. More information is always good. I will pass this along to our programmers. Thank you!
  6. Yes, you can still use the search function to find your invoices and they are still being updated. You just may not see them in your initial list of invoices.
  7. Unfortunately this problem is a bit complex. We are looking at many invoices to determine why some are displaying and others are not. We have tested a number of theories but none have resolved the issue just yet. We did come up with a theory late yesterday and I am waiting to hear back from one of our programmers to confirm if that theory is correct. Thank you for checking in and we regret the delay in getting this resolved.
  8. We are aware that this is still a problem and we are working to get it resolved a soon as we can. We apologize for the inconvenience.
  9. dena

    CGC Dealer portal

    Unfortunately it has not been resolved yet but we are working on it. Our apologies for the delay in getting it sorted out.
  10. dena

    Submission Not Showing

    We are currently experiencing a technical problem that is preventing some invoices from displaying in submission tracking. We hope to have this problem resolved soon. We apologize for the inconvenience.
  11. We are aware of a technical issue that is preventing some invoices from appearing online in submission tracking. We are working to correct this problem and hope to have a resolution in place soon. Please be aware that you can still use the search function to find your invoices and they are still being updated. You just may not see them in your initial list of invoices when you first visit the submission tracking page. We apologize for the inconvenience.
  12. dena

    Getting in contact with people on the CGC census?

    Thanks for contacting us. In the interest of privacy, CGC does not provide submitter information.
  13. dena

    $150 credit?

    Yes, that is correct. Your card is not charged until the submission is received at our facility.