Crumb93 Posted November 12, 2017 Share Posted November 12, 2017 We entrust CGC facilitators with sizable amounts of money, and our comic books. So I’ve been wondering, have any of you ever run into an issue where you never received the product you paid for? I’m also wondering what you did (if anything) to try to rectify the situation; did CGC get involved? I can see how this post could be considered inflammatory or accusatory, and it’s certainly not my intent. I absolutely realize that most facilitators provide an awesome service. However, I see this topic as one potential pitfall of using facilitators and I’m curious about what action could be taken if something did occur. Link to post Share on other sites
Bomber-Bob Posted November 12, 2017 Share Posted November 12, 2017 IMO, anytime you relinquish a book from your possession to perform a service, there is risk. Whether it is having your book pressed, having it graded, having it signed, or simply giving it to the postman, anything can happen. In the case of SS, you are running the complete gambit of risk, everyone touches it. I think you need to give us some details to get any genuine feedback. We need to understand where the 'fail' happened. Link to post Share on other sites
Cheffantwann Posted November 12, 2017 Share Posted November 12, 2017 It happened to me a couple of times a few years ago. But all eventually got settled thanks to the help from other facilitators Link to post Share on other sites
Crumb93 Posted November 12, 2017 Author Share Posted November 12, 2017 2 hours ago, Cheffantwann said: It happened to me a couple of times a few years ago. But all eventually got settled thanks to the help from other facilitators Really? Other facilitators stepped in to help out? Link to post Share on other sites
Crumb93 Posted November 12, 2017 Author Share Posted November 12, 2017 2 hours ago, Bomber-Bob said: IMO, anytime you relinquish a book from your possession to perform a service, there is risk. Whether it is having your book pressed, having it graded, having it signed, or simply giving it to the postman, anything can happen. In the case of SS, you are running the complete gambit of risk, everyone touches it. I think you need to give us some details to get any genuine feedback. We need to understand where the 'fail' happened. At this point I haven’t had a drastic experience to speak of. Although in my opinion if CGC is going to enable people to submit books, and witness signatures the process should be more official. If I spend $500 on books on eBay and the items never ship, I can file a dispute with eBay, and they will intervene and I’ll eventually get my money back. With this process you have to really place your faith in people that you’ve never met, and have no recourse outside of small claims court. Honestly, I'm new to SS and I'm just trying to understand the process. Is there a reference of facilitators somewhere, or places where we can review people? Link to post Share on other sites
Popular Post reddwarf666222 Posted November 12, 2017 Popular Post Share Posted November 12, 2017 3 hours ago, Crumb93 said: We entrust CGC facilitators with sizable amounts of money, and our comic books. So I’ve been wondering, have any of you ever run into an issue where you never received the product you paid for? I’m also wondering what you did (if anything) to try to rectify the situation; did CGC get involved? I can see how this post could be considered inflammatory or accusatory, and it’s certainly not my intent. I absolutely realize that most facilitators provide an awesome service. However, I see this topic as one potential pitfall of using facilitators and I’m curious about what action could be taken if something did occur. It’s happened to me twice. I won’t say names on the board who did it. What I can say is Ty Salazar helped me get one back and after months of complaining I got the other books back. In both instances those people started off well, but after awhile they couldn’t handle the flow or something stole a lot of boardies books. I think on that last guy a lot of us got burned and didn’t come back. I now have a list of facilitators that I will only use or use a facilitator on their advice. In no particular order. 1. DScott 2. Rich Henn 3. Triston Pence 4. Partrouche Those 4 above I would use in a heartbeat and trust their word on other facilitators safe to use. I’m probably adding another name up there in a few weeks. It’s about communication, how well can the facilitator follow your instructions, how soon you get your product back, and how well they treated your item in their hands. These facilitators get a 10/10 in my book. ADAMANTIUM, newshane, Crumb93 and 2 others 4 1 Link to post Share on other sites
Par2ch Posted November 14, 2017 Share Posted November 14, 2017 On 11/12/2017 at 6:13 PM, reddwarf666222 said: It’s happened to me twice. I won’t say names on the board who did it. What I can say is Ty Salazar helped me get one back and after months of complaining I got the other books back. In both instances those people started off well, but after awhile they couldn’t handle the flow or something stole a lot of boardies books. I think on that last guy a lot of us got burned and didn’t come back. I now have a list of facilitators that I will only use or use a facilitator on their advice. In no particular order. 1. DScott 2. Rich Henn 3. Triston Pence 4. Partrouche Those 4 above I would use in a heartbeat and trust their word on other facilitators safe to use. I’m probably adding another name up there in a few weeks. It’s about communication, how well can the facilitator follow your instructions, how soon you get your product back, and how well they treated your item in their hands. These facilitators get a 10/10 in my book. Partouche Link to post Share on other sites
reddwarf666222 Posted November 14, 2017 Share Posted November 14, 2017 4 hours ago, Par2ch said: Partouche Sorry my cellphone auto corrected and spelled it Partrouche, but yeah Par2ch aka Partouche is awesome Par2ch 1 Link to post Share on other sites
Darrell F Posted November 15, 2017 Share Posted November 15, 2017 On 11/13/2017 at 6:58 PM, Par2ch said: Partouche Look, we don't need any lip from you Partrouche thehumantorch and Turtle 2 Link to post Share on other sites
seanfingh Posted November 15, 2017 Share Posted November 15, 2017 I remember when someone kept calling him "Parch." That was awesome. Par2ch 1 Link to post Share on other sites
comix4fun Posted November 15, 2017 Share Posted November 15, 2017 (edited) On 11/13/2017 at 6:58 PM, Par2ch said: Partouche No no...it's just like the holiday song.. "....and a Partrouche in a pear tree!!" Edited November 15, 2017 by comix4fun Par2ch 1 Link to post Share on other sites
seanfingh Posted November 15, 2017 Share Posted November 15, 2017 Chartreuse Partrouche. Say that 10 times fast. Link to post Share on other sites
NYComics Posted November 17, 2017 Share Posted November 17, 2017 Whats up! You guys still post here? Link to post Share on other sites
newshane Posted November 17, 2017 Share Posted November 17, 2017 On 11/12/2017 at 5:13 PM, reddwarf666222 said: It’s happened to me twice. I won’t say names on the board who did it. What I can say is Ty Salazar helped me get one back and after months of complaining I got the other books back. In both instances those people started off well, but after awhile they couldn’t handle the flow or something stole a lot of boardies books. I think on that last guy a lot of us got burned and didn’t come back. I now have a list of facilitators that I will only use or use a facilitator on their advice. In no particular order. 1. DScott 2. Rich Henn 3. Triston Pence 4. Partrouche Those 4 above I would use in a heartbeat and trust their word on other facilitators safe to use. I’m probably adding another name up there in a few weeks. It’s about communication, how well can the facilitator follow your instructions, how soon you get your product back, and how well they treated your item in their hands. These facilitators get a 10/10 in my book. I agree with your list. I primarily use Rich and Doug, depending on who will be at a certain convention. Par2ch has also stepped in for me once in a very big way. Not familiar with Triston. These guys have all been stellar. I've sent dozens of books through them and only one dropped a grade. *knocks on wood* reddwarf666222 1 Link to post Share on other sites
RadiantGraphix Posted November 18, 2017 Share Posted November 18, 2017 (edited) Doug Peters is my #1 guy right now. NYComics has been good to me lately too. So has Torrey Quella from Twin Cities Comics. Edited November 18, 2017 by RadiantGraphix Link to post Share on other sites
Oddjob22667 Posted March 12, 2018 Share Posted March 12, 2018 I’ve had some issues in the past (requests for payments I already made, my books held up for 15 months; another order 12 months, etc.) all with one facilitator. An email with my paperwork, receipts, and so on to a local tv consumer reporter about possible wire fraud got everything back to me within 2 months. Now I stick with DScott & Rich Henn when I need CGC services, find someone local for the smaller shows, or buy on the secondary market if I must. Link to post Share on other sites
Turtle Posted March 13, 2018 Share Posted March 13, 2018 19 hours ago, Oddjob22667 said: I’ve had some issues in the past (requests for payments I already made, my books held up for 15 months; another order 12 months, etc.) all with one facilitator. An email with my paperwork, receipts, and so on to a local tv consumer reporter about possible wire fraud got everything back to me within 2 months. I'd love more details on this. Link to post Share on other sites
revat Posted March 14, 2018 Share Posted March 14, 2018 On 3/13/2018 at 12:41 PM, Turtle said: On 3/12/2018 at 4:43 PM, Oddjob22667 said: I’ve had some issues in the past (requests for payments I already made, my books held up for 15 months; another order 12 months, etc.) all with one facilitator. An email with my paperwork, receipts, and so on to a local tv consumer reporter about possible wire fraud got everything back to me within 2 months. I'd love more details on this. I would think this should be posted publicly as a warning, unless whatever justifications they gave were sufficient (like a death in the family, or a natural disaster). Also please report to CGC is you haven't. Link to post Share on other sites
Oddjob22667 Posted March 15, 2018 Share Posted March 15, 2018 Nope, no natural disaster, etc. Brief illness (although they could still travel to other cons, charging all the way) and apparently some training issues with new staff, but mostly just ineptness & inefficiency from what I’ve gleaned from past business with them and PMs from those who have worked for them. As I recall, I let CGC know I was having problems tracking my orders with this outfit, so they were aware there were issues and that I would no longer sibmit to this facilitator. Link to post Share on other sites
