• 0

Not getting Email alerts
3 3

Question

BriD.   

I've noticed the last couple of days I haven't been getting email alerts from followed topics or members. Is there a general setting that might have changed? I haven't changed anything and all the correct boxes seem to be checked

Share this post


Link to post
Share on other sites

12 answers to this question

  • 0
Marwood & I   
4 hours ago, BriD. said:

I've noticed the last couple of days I haven't been getting email alerts from followed topics or members. Is there a general setting that might have changed? I haven't changed anything and all the correct boxes seem to be checked

I've noticed that I'm getting some emails late, some not at all and some twice. It happens occasionally - they may be tinkering in the background or something BriD. If it keeps up, you could try flagging one of the admin team using the @ thing. Hope it resolves...

Share this post


Link to post
Share on other sites
  • 0
BriD.   
1 hour ago, Marwood & I said:

I've noticed that I'm getting some emails late, some not at all and some twice. It happens occasionally - they may be tinkering in the background or something BriD. If it keeps up, you could try flagging one of the admin team using the @ thing. Hope it resolves...

Thanks for responding you've helped show the problem. I should have gotten an email about your reply but did not.

I don't know who the admins are. Is there a list of them somewhere.?

Share this post


Link to post
Share on other sites
  • 0
Marwood & I   
Just now, BriD. said:

Thanks for responding you've helped show the problem. I should have gotten an email about your reply but did not.

I don't know who the admins are. Is there a list of them somewhere.?

I think they're heartily sick of me, but on your behalf;

@Scott =)

@Architecht

They're not 'on call' as such, but may respond at some point if they see something in your issue with wider implications.

Good luck :wishluck:

Share this post


Link to post
Share on other sites
  • 0
DeadOne   
  • Member
  • 2,966 posts
  • Location: lower.. lower... Right There!
  • Kudos Thread
4 minutes ago, BriD. said:

Thanks for responding you've helped show the problem. I should have gotten an email about your reply but did not.

I don't know who the admins are. Is there a list of them somewhere.?

@Architecht  @Scott =) @dena

Share this post


Link to post
Share on other sites
  • 0
dena   
  • Administrator
  • 1,933 posts

I'm not aware of any setting that changed that would cause this issue but I am looking into it for you.

Share this post


Link to post
Share on other sites
  • 0
BriD.   
9 hours ago, dena said:

I'm not aware of any setting that changed that would cause this issue but I am looking into it for you.

Thanks. Just so you know I did not get an email notice for this and I'm still not getting any others

Share this post


Link to post
Share on other sites
  • 0
BriD.   

So I'm getting the occasional email throughout the day but they're all from 2 or 3 days ago. I know this isn't a problem with my email account since the black Friday spam is coming in non stop along with my normal email.

@dena

Share this post


Link to post
Share on other sites
  • 0
Dr. Love   
  • Member
  • 3,290 posts
  • Location: San Diego CA 92119
On 11/22/2017 at 5:43 AM, dena said:

I'm not aware of any setting that changed that would cause this issue but I am looking into it for you.

Well if you could include me too, Dena - I haven't gotten any email alerts on anything, including PM replies, in a few months

Share this post


Link to post
Share on other sites
  • 0
Scott =)   
  • Administrator
  • 386 posts
  • Location: Chicago

I'm wondering if part of the problem here is that the notification system works differently than what you might expect.

Here's the behavior I'm seeing. Activities that sent notifications are in green, the ones that didn't send notifications are in red.

  1. If I'm following a specific thread, I get notifications when someone replies to that thread.
  2. If I'm following a forum section (ex: Comics General), I get notifications when a new thread is posted within that section.
  3. If I'm following a forum section, I do NOT get notifications when someone replies to an existing thread within that section.
  4. If I'm following a forum section, I do NOT get notifications when someone posts a new thread in a subsection of that section (ex: If I'm following Comics General, I will NOT get a notification if a new thread is posted under "Comics related - Movies, TV, Video games")
  5. If I'm following a forum section, I do NOT get notifications when someone replies to a thread in a subsection of that section.
  6. If I'm following a user, I get notifications when that user posts a new thread.
  7. If I'm following a user, I get notifications when that user replies to an existing thread.

3/4/5 seemed a little counter-intuitive to me, but I confirmed with the boards vendor that they work that way on purpose. I believe the intent is to try to avoid spamming people with a million notifications that they wouldn't actually want.

If you're not getting notifications for 1/2/6/7, I would be interested to know what specific thread/section/user you're following that doesn't send them. I'd also be interested to know if both types of notifications aren't working (email + notification list), or if it's just the email notifications that aren't working. It's possible that your email program is moving notification messages to Spam or something else along those lines, which is what I would suspect if the email notifications are the only ones you're not getting.

Thanks,

Scott

Share this post


Link to post
Share on other sites
  • 0
Scott =)   
  • Administrator
  • 386 posts
  • Location: Chicago

I worked with Dr. Love on this and we ultimately found that the issue was with his specific email address. His account properly received email notifications after we updated it to a random gmail address. It also received email notifications when we updated it to use a different email address at his current email provider.

So, if anyone else is not getting email notifications, it would be worth seeing if it works if you update your account to a different email address.

(thumbsu

Share this post


Link to post
Share on other sites
  • 0
BriD.   
On 11/27/2017 at 3:45 PM, Scott =) said:

I'm wondering if part of the problem here is that the notification system works differently than what you might expect.

Here's the behavior I'm seeing. Activities that sent notifications are in green, the ones that didn't send notifications are in red.

  1. If I'm following a specific thread, I get notifications when someone replies to that thread.
  2. If I'm following a forum section (ex: Comics General), I get notifications when a new thread is posted within that section.
  3. If I'm following a forum section, I do NOT get notifications when someone replies to an existing thread within that section.
  4. If I'm following a forum section, I do NOT get notifications when someone posts a new thread in a subsection of that section (ex: If I'm following Comics General, I will NOT get a notification if a new thread is posted under "Comics related - Movies, TV, Video games")
  5. If I'm following a forum section, I do NOT get notifications when someone replies to a thread in a subsection of that section.
  6. If I'm following a user, I get notifications when that user posts a new thread.
  7. If I'm following a user, I get notifications when that user replies to an existing thread.

3/4/5 seemed a little counter-intuitive to me, but I confirmed with the boards vendor that they work that way on purpose. I believe the intent is to try to avoid spamming people with a million notifications that they wouldn't actually want.

If you're not getting notifications for 1/2/6/7, I would be interested to know what specific thread/section/user you're following that doesn't send them. I'd also be interested to know if both types of notifications aren't working (email + notification list), or if it's just the email notifications that aren't working. It's possible that your email program is moving notification messages to Spam or something else along those lines, which is what I would suspect if the email notifications are the only ones you're not getting.

Thanks,

Scott

1,2 6, 7 are exactly the ones that I was not getting. Now I have been getting a lot of them but they are mostly late. Basically I'm getting a flood of all the email notifications that I've missed since this started. One example, my notification for this post came today. So I was notified on a Thursday  of a reply posted on a Monday.

It's just the email notifications, the notification list seems to be working. Most of the threads I follow are in the gold for sale section. But there are others as well. Here's a couple -

I'm following this thread and this user

Here's a thread from the gold comics section

https://www.cgccomics.com/boards/topic/424036-what-are-your-favorite-blue-covers/

I may try a different email address and see if that makes a difference

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
3 3

  • Welcome! Sign up and jump in!

    Membership and use of the boards is FREE! The knowledge available on these boards about comic collecting is an amazing resource for less experienced collectors. It's also a great place to talk about expert comic collecting topics with other experienced collectors. We hope that you find what you came looking for here, but more than that, we hope you find your new comic collecting home.

    Don't let the friendly banter and close knit community put you off. You're only a few posts from being part of the gang!

    After you sign up, introduce yourself! We'd love to know more about your collecting.

  • Upcoming Events

    • 17 December 2017 03:00 PM Until 09:00 PM
      0  
      Sun December 17th
      Our “Wayne” Comic Book Expo
      Regency House Hotel
      140 Rt 23 North, Pompton Plains 07444 (just 100 feet from Wayne)
      Admission is free this month!
      Parking is easy & FREE!
      Show hours 10-4.
      Keepin’ comics fun since 1991!
      The best dealers in the northeast with hundreds of thousands of comics for sale. We have everything from Golden Age to this week's current comics. Hot titles, variant editions and investment grade CGC books, too. Don't miss our unbeatable selection of comics for serious collectors and thousands of bargain comics for beginners or folks that just love to be able to buy tons and not break the bank.
      Lots of new inventory and some new dealers!
      Our notorious no minimum bid auction is at noon!
      Seeya at the show,
      JP
       
      Don’t forget to check out our website: http://www.njcomicbookshows.com
      …and “Like us” on Facebook at NJ Comic Book Shows
      Upcoming shows:
      Clifton 1/14
      Hasbrouck Heights 1/28
      Clifton 2/11
    • 30 December 2017 04:00 PM Until 09:00 PM
      0  
      Free to Vend - Free to Attend
      Please email vintagetorque@gmail.com for questions