Comiclink question 0

[rsouxlja7]

I paid by check for recent auction winnings and the check just cleared my bank. Is there a place on the website that where I can see on their end that the payment was received or an updated order information page? 

[Timmay]

[lizards2]

1 hour ago, rsouxlja7 said:

I paid by check for recent auction winnings and the check just cleared my bank. Is there a place on the website that where I can see on their end that the payment was received or an updated order information page? 

Not that I'm aware of.  You should have your books by April.

[Buzzetta]

Call them and ask.  I have always found them to have exceptional customer service depending on how you conduct yourself.  I am being serious.  They have done a lot for me over the years whenever I have had a question about something.

[mysterio]

1 hour ago, Buzzetta said:

Call them and ask.  I have always found them to have exceptional customer service depending on how you conduct yourself.  I am being serious.  They have done a lot for me over the years whenever I have had a question about something.

I would second this, they have great customer service. If you call them they can tell you when you should be able to expect your package to ship.

[Martin Sinescu]

Sometimes when you go to the order details page it will tell you that it shipped, but, yeah, it's a tense process and not the fastest. I also have an account with FedEx... it's not a business account, you just go on their website and create just a user account... CLink has always shipped to me via FedEx and I always get the tracking info for any FE package coming to my house, so that's usually when I find out the package is coming. We've pretty much all been there, just hold tight.

[Bomber-Bob]

3 hours ago, rsouxlja7 said:

I paid by check for recent auction winnings and the check just cleared my bank. Is there a place on the website that where I can see on their end that the payment was received or an updated order information page? 

If you are anxious to get your books, you should have paid with a CC. If you pay with check, you are probably talking about a month.  They process the books in the order payment was received. Naturally, if you pay with CC, you get in the queue faster. This was a really big auction so I suspect it's a long queue. In this last auction I paid with CC and they shipped my books next day. Totally worth the 3% fee. 

[mattn792]

3 hours ago, Buzzetta said:

Call them and ask.  I have always found them to have exceptional customer service depending on how you conduct yourself.  I am being serious.  They have done a lot for me over the years whenever I have had a question about something.

 

2 hours ago, mysterio said:

I would second this, they have great customer service. If you call them they can tell you when you should be able to expect your package to ship.

Thirded, just today I worked out a minor billing mix-up with them.  Took all of 5 minutes on the phone.  I would suggest calling for an update, e-mail is probably inundated since the January auction just ended.

[Bomber-Bob]

5 minutes ago, mattn792 said:

 

Thirded, just today I worked out a minor billing mix-up with them.  Took all of 5 minutes on the phone.  I would suggest calling for an update, e-mail is probably inundated since the January auction just ended.

I agree with everything said about Clink's excellent customer service. However, in this case, there is no real 'problem' to resolve. If the check just cleared, I believe you have to wait 10 business days. This was a huge auction, with lots to ship out, I really doubt if they will give him a specific answer as to date of shipment. I suspect they will simply state he is in the queue.

[bc]

Pay by check = patiently wait 30+ days for book(s) but save the 3% fee

Pay by CC = get book(s) in 3-5 days but pay a 3% fee

Based on my auction wins, I determine what option to use - I want it now, pay by credit card. If I don't mind waiting on the slow boat, I pay by check.

-bc

 

 

[rsouxlja7]

Called and they confirmed they received it so I'm good to go. 

[mysterio]

1 hour ago, bc said:

Pay by check = patiently wait 30+ days for book(s) but save the 3% fee

Pay by CC = get book(s) in 3-5 days but pay a 3% fee

Based on my auction wins, I determine what option to use - I want it now, pay by credit card. If I don't mind waiting on the slow boat, I pay by check.

-bc

 

 

Generally everything I win is for my collection, so I’d rather save the 3%. It can really add up!