pjray55 Posted February 9, 2018 Share Posted February 9, 2018 I recently sold a CGC 9.6 copy of Totally Awesome Hulk 22 on eBay that was through eBay's global shipping program. On Tuesday I received a message that the item had been delivered and the following day a message came through from the gentleman who had purchased the book. The message was somewhat odd in that it said the book was packaged very well but then asked if the cover were detached when I had owned it. After explaining that a book with a detached cover would never get a blue label 9.6 he responded with pictures stating that it was now detached and very different from the images in my auction. Despite this being from a recent submission it doesn't appear the slab has an inner well. I have attached the pictures which were sent to me via an eBay message. My question is - could this possibly happen to a book during shipping? I wouldn't think possible because of how it is also sealed in plastic within the slab. Any thoughts would be appreciated. Patrick Link to comment Share on other sites More sharing options...
Jordysnordy Posted February 9, 2018 Share Posted February 9, 2018 (edited) I wouldn't think so either. Do you have a picture from your eBay listing? If anything it look like a double cover that was missed by CGC Edited February 9, 2018 by Jordysnordy Link to comment Share on other sites More sharing options...
pjray55 Posted February 9, 2018 Author Share Posted February 9, 2018 (edited) 24 minutes ago, Jordysnordy said: I wouldn't think so either. Do you have a picture from your eBay listing? If anything it look like a double cover that was missed by CGC thanks for the reply, the serial number does match and here is one of the photos from my initial listing. You do see some of the black and yellow striping on the right edge which I can find on other listings but the changes to the top are drastic from the photos. Edited February 9, 2018 by pjray55 Link to comment Share on other sites More sharing options...
MGsimba77 Posted February 9, 2018 Share Posted February 9, 2018 What do the staples look like now? Did the buyer provide pictures of the left side? Link to comment Share on other sites More sharing options...
chrisco37 Posted February 9, 2018 Share Posted February 9, 2018 It's a "new label" slab, so it won't have the "inner well proper". Didn't they get rid of that when they redesigned it? More like 2 pieces of mylar now instead. Link to comment Share on other sites More sharing options...
combiner1 Posted February 9, 2018 Share Posted February 9, 2018 4 hours ago, Jordysnordy said: I wouldn't think so either. Do you have a picture from your eBay listing? If anything it look like a double cover that was missed by CGC It’s not a double cover....if you look at picture 4 of 5, on the left corner, you can see that the stripes of yellow-black became yellow-grey, which is the upper design for page one of the book. ask the guy for a HD shot of the side staples. If there are rips on the staples, it’s an indication that the book moved..... Link to comment Share on other sites More sharing options...
Ken Aldred Posted February 9, 2018 Share Posted February 9, 2018 Could be extreme shaken slab syndrome. A very hard knock while in transit tearing the cover away from the staples. BlowUpTheMoon 1 Link to comment Share on other sites More sharing options...
F For Fake Posted February 9, 2018 Share Posted February 9, 2018 4 minutes ago, Ken Aldred said: Could be extreme shaken slab syndrome. A very hard knock while in transit tearing the cover away from the staples. Yeah, that's all that makes sense to me. If that was the case, and the book was as described when the OP shipped it to the GSP center, wouldn't eBay be on the hook to handle the refund/return? My understanding of GSP is that once the seller ships it to the center, they are more or less done with the transaction, but that may not be correct? Link to comment Share on other sites More sharing options...
Flex Mentallo Posted February 9, 2018 Share Posted February 9, 2018 As long as you have the 'before' scans, you have proof that this happened through mishandling via the global shipping programme, and both you and the buyer are entitled to refunds. Link to comment Share on other sites More sharing options...
Bomber-Bob Posted February 9, 2018 Share Posted February 9, 2018 53 minutes ago, Ken Aldred said: Could be extreme shaken slab syndrome. A very hard knock while in transit tearing the cover away from the staples. Yes, I think this is what happened. Those early versions of the new slabs, which this looks like, was recognized to have problems. No inner well with mylar sheets tightly holding the book in place. The box gets dropped, the cover stays put while pages shift, bang you have a detached cover. The book needs a little wiggle room for this scenario. You may be able to bring this up with CGC. Link to comment Share on other sites More sharing options...
lizards2 Posted February 9, 2018 Share Posted February 9, 2018 17 minutes ago, Bomber-Bob said: 1 hour ago, Ken Aldred said: Could be extreme shaken slab syndrome. A very hard knock while in transit tearing the cover away from the staples. Yes, I think this is what happened. Those early versions of the new slabs, which this looks like, was recognized to have problems. No inner well with mylar sheets tightly holding the book in place. The box gets dropped, the cover stays put while pages shift, bang you have a detached cover. The book needs a little wiggle room for this scenario. You may be able to bring this up with CGC. My mama sez, "Slabs are the devil." Link to comment Share on other sites More sharing options...
Logan510 Posted February 9, 2018 Share Posted February 9, 2018 35 minutes ago, Bomber-Bob said: Yes, I think this is what happened. Those early versions of the new slabs, which this looks like, was recognized to have problems. No inner well with mylar sheets tightly holding the book in place. The box gets dropped, the cover stays put while pages shift, bang you have a detached cover. The book needs a little wiggle room for this scenario. You may be able to bring this up with CGC. They stopped using those slabs with the mylar sheets before this book was published. Link to comment Share on other sites More sharing options...
s14roller Posted February 9, 2018 Share Posted February 9, 2018 Sorry to hear...hope it gets resolved smoothly! Link to comment Share on other sites More sharing options...
Bomber-Bob Posted February 9, 2018 Share Posted February 9, 2018 1 hour ago, Logan510 said: They stopped using those slabs with the mylar sheets before this book was published. I don't see an inner well ? Maybe they had a few old ones laying around. Link to comment Share on other sites More sharing options...
ADAMANTIUM Posted February 9, 2018 Share Posted February 9, 2018 9 minutes ago, Bomber-Bob said: I don't see an inner well ? Maybe they had a few old ones laying around. Cgc made an announcement when there was an issue with the cases that they wouldn't use them anymore. So they bet not But seriously I can see it. I think f for for fake has it right, it should no longer be an issue for the seller using global shipping program because once it hits their center, they are liable. @pjray55 Link to comment Share on other sites More sharing options...
pjray55 Posted February 9, 2018 Author Share Posted February 9, 2018 15 minutes ago, Bomber-Bob said: I don't see an inner well ? Maybe they had a few old ones laying around. I have received quite a few of the slabs without an inner well of late. Not so much for silver books but on the occasional modern sub I put through the majority have no inner well. 1 hour ago, s14roller said: Sorry to hear...hope it gets resolved smoothly! Thanks Jack, much appreciated and I hope that all is well with you thanks all for the input, it helps quite a bit. I will email Bree on Monday to get her thoughts and talk to the buyer about reaching out to eBay. The fact that this happened internationally makes it more challenging to make him whole. Link to comment Share on other sites More sharing options...
pjray55 Posted February 9, 2018 Author Share Posted February 9, 2018 6 minutes ago, ADAMANTIUM said: Cgc made an announcement when there was an issue with the cases that they wouldn't use them anymore. So they bet not But seriously I can see it. I think f for for fake has it right, it should no longer be an issue for the seller using global shipping program because once it hits their center, they are liable. @pjray55 They are definitely being used. I haven’t noticed the creep factor so not sure if something changed. i hope you are right Bob, I have never had an issue with a GSP sale Link to comment Share on other sites More sharing options...
pjray55 Posted February 21, 2018 Author Share Posted February 21, 2018 Just an update in case anyone was interested. I forwarded the sellers email to Bree to get her thoughts and she offered to inspect the book. With the buyer being in Australia I could understand why they weren't interested in taking her up on that. What was questionable and made no sense was that the buyer kept saying it wasn't caused from shipping and that CGC knowingly encapsulated the book in it's present condition. This made no logical sense as the pictures from my listing and the pictures that he had forwarded showed a dramatically changed book. This however makes me question the buyers endgame or true intent as he filed for a return as "item not as described" which then involved me even though it was through eBay GSP. This morning I called the eBay concierge phone number and got a great representative that was well spoken and articulate. She asked me to hold while she conferenced in the case resolutions department and before connecting me she said she spoke to the case resolution specialist and they were going to close the case without a need to speak with me and that the buyer would be reimbursed from the GSP shipping insurance and that there was nothing further that I needed to do. I know many outside the US are adamantly opposed to the GSP program (and I understand why they would be) but from a US sellers perspective I don't think I would sell internationally without it because of the risks it helps me to avoid. F For Fake and Buzzetta 2 Link to comment Share on other sites More sharing options...
Buzzetta Posted February 21, 2018 Share Posted February 21, 2018 25 minutes ago, pjray55 said: Just an update in case anyone was interested. I forwarded the sellers email to Bree to get her thoughts and she offered to inspect the book. With the buyer being in Australia I could understand why they weren't interested in taking her up on that. What was questionable and made no sense was that the buyer kept saying it wasn't caused from shipping and that CGC knowingly encapsulated the book in it's present condition. This made no logical sense as the pictures from my listing and the pictures that he had forwarded showed a dramatically changed book. This however makes me question the buyers endgame or true intent as he filed for a return as "item not as described" which then involved me even though it was through eBay GSP. This morning I called the eBay concierge phone number and got a great representative that was well spoken and articulate. She asked me to hold while she conferenced in the case resolutions department and before connecting me she said she spoke to the case resolution specialist and they were going to close the case without a need to speak with me and that the buyer would be reimbursed from the GSP shipping insurance and that there was nothing further that I needed to do. I know many outside the US are adamantly opposed to the GSP program (and I understand why they would be) but from a US sellers perspective I don't think I would sell internationally without it because of the risks it helps me to avoid. I am also on Team GSP Link to comment Share on other sites More sharing options...
