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Are Newton Rings 'normal and acceptable'?
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Started by Get Marwood & I,

Are Newton Rings 'normal and acceptable' ?  

293 members have voted

  1. 1. Are Newton Rings 'normal and acceptable'?

    • Yes
      30
    • No
      250
    • Other (feel free to post any alternative views accordingly)
      14

  2. 2. Should CGC withdraw from service any holders which create / are prone to create Newton Rings?

    • Yes
      253
    • No
      33
    • Other (feel free to post any alternative views accordingly)
      8

  3. 3. Are you satisfied with CGC's response to date to this issue?

    • Yes
      30
    • No
      229
    • Other (feel free to post any alternative views accordingly)
      24

893 posts in this topic

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Get Marwood & I

Get Marwood & I

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Posted
6 hours ago, comicdonna said:

And business is better than ever.  I don't get it.  

I'd forgotten about this thread - the other one took it over. 240 votes! Blimey.

I invited Brittany to make a further announcement in the 'official' thread here...

On 8/2/2019 at 9:49 PM, Get Marwood & I said:

 

@Brittany M. You know I'm a fan :foryou: but, as the only person who ever seems to communicate with us, please correct me if I'm wrong here. Way back in the opening post of this thread we were all advised as follows:

"CGC continues to research enhancements to its holders, including ones that may further reduce the rainbow effect, and we will keep you updated with any noteworthy developments"

That was 10 months ago now and the problem intermittently persists. Are there any new noteworthy developments? And why are people still reporting front of house staff trying to 'fob them off'?

...but nothing came of it.

Newton Rings are like Brexit - they just seem to go on forever, appear to have no end in sight and there doesn't seem to be anyone who knows what is going on. They may only affect a tiny percentage of the books leaving CGC, but those that get them are clearly very unhappy as all these posts in the various threads here and elsewhere show.  

We may be doing the QC department a huge disservice by saying "how did this one get out" when a slab arrives covered in rings. There's enough evidence out there to suggest that the rings may form post QC, in transit maybe, as the slabs are pressed together in packing and the surfaces touch. I find it ridiculous that people are buying suction pads and are forcing backing boards into them to try to fix the problem. The problem is that the surfaces of the plastics used in manufacture don't like to touch each other under certain circumstances. So there are only two options. Use the same plastics and keep them apart or find different plastics that do happily touch (like the previous generation of materials maybe). 

It's a real shame that they can't fix the problem and a real shame that they create additional bad feeling in the community through their failure to adequately communicate. I think most of us want CGC to succeed, but until we see something along the lines of "This is the problem, this is our solution, this is the target date" these posts will rumble on, slowly degrading their reputation and trust if only among those who are unlucky enough to get the rough end of their service.

I have AF15 and ASM 1-17 in a box, waiting for them to fix the problem. There is no way that I am going to pay that much money to have my books shipped to another country, wait a day and an age to get them back only to run the risk of opening the box to find them covered in newton rings. But as others have pointed out, the submissions continue to roll in in vast numbers and, unless there's something we don't know, the coffers presumably expand accordingly. So the only losers in all of this are those that pay for the service and get the rings. The guy who doesn't get the rings is delighted. The guy who does is gutted. CGC, it would appear, don't take the latter's plight seriously enough.

See you in around six months when we go through this all again. 

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ADAMANTIUM

ADAMANTIUM

Posted
Posted
8 minutes ago, porcupine48 said:

Brexit,more like up the Bendix.As long as folks keep throwing money at them the issue wont be fixed.

Lot's of x in there.Excellent.

I had to hear my dad yesterday tell me all about it ........ among other things..... looongg drawn out thing!

Spoiler

giphy.gif

 

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thewritestuff

thewritestuff

Posted
Posted

I have some recent purchases that were slabbed in the last 3-6 months. Some have the rings, some do not. Even "sometimes" is unacceptable. Customer loyalty is based on trust. No one wants a car that "sometimes" drives, a phone that "sometimes" makes calls, or an employee who "sometimes" does a good job. 

If there's something wrong with the old slabs, I'd like to know that information.  If there's nothing wrong with them, then why change them at all? Why not go back to what worked?

I understand that companies can make mistakes, but the best thing you can do to maintain your customer's trust is admit it, address it, and correct it.

 

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ADAMANTIUM

ADAMANTIUM

Posted
Posted
2 minutes ago, thewritestuff said:

I have some recent purchases that were slabbed in the last 3-6 months. Some have the rings, some do not. Even "sometimes" is unacceptable. Customer loyalty is based on trust. No one wants a car that "sometimes" drives, a phone that "sometimes" makes calls, or an employee who "sometimes" does a good job. 

If there's something wrong with the old slabs, I'd like to know that information.  If there's nothing wrong with them, then why change them at all? Why not go back to what worked?

I understand that companies can make mistakes, but the best thing you can do to maintain your customer's trust is admit it, address it, and correct it.

 

I believe or is my understanding that some of the old materials used for previous slabs are no longer manufactured. I forget the reasoning or why the went out of production... :shy: 

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ADAMANTIUM

ADAMANTIUM

Posted
Posted
7 minutes ago, comicdonna said:

Bring back the Barex!   :sumo:

:eek: while I agee, could you imagine the backlash that books in slabs from 2016-2019 would now be considered :sick: and while some consider them that anyway, there are books without "rings", would they then be at a premium?

:juggle:

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porcupine48

porcupine48

Posted
Posted
9 minutes ago, comicdonna said:

Bring back the Barex!   :sumo:

I was going to make a funny about Durex,but googled Barex first-seems the company that was helping fentanyl be packaged safely took a crippling blow when a balogna producer stopped using them lollol 

https://cen.acs.org/articles/93/i41/Race-Replace-Ineoss-Barex-Resin.html

Spoiler

And for those wishing for Durex humour

giphy.gif

 

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comicdonna

comicdonna

Posted
Posted
1 minute ago, ADAMANTIUM said:

:eek: while I agee, could you imagine the backlash that books in slabs from 2016-2019 would now be considered :sick: and while some consider them that anyway, there are books without "rings", would they then be at a premium?

:juggle:

The sooner this gets fixed = less books with this problem.   For me, A book with newton rings is worth actual value of book minus shipping/reholder fees.

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comicdonna

comicdonna

Posted
Posted
2 minutes ago, porcupine48 said:

I was going to make a funny about Durex,but googled Barex first-seems the company that was helping fentanyl be packaged safely took a crippling blow when a balogna producer stopped using them lollol 

https://cen.acs.org/articles/93/i41/Race-Replace-Ineoss-Barex-Resin.html

  Hide contents

And for those wishing for Durex humour

giphy.gif

 

lol and :ohnoez:

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porcupine48

porcupine48

Posted
Posted
Just now, comicdonna said:

The sooner this gets fixed = less books with this problem.   For me, A book with newton rings is worth actual value of book minus shipping/reholder fees.

Right?I recently picked up a cheap slab(reeeel cheep),and when it arrived-rings.No fault on the seller at all,they went above and beyond,highly recommended.Since the spine looked like it had split in the case due to pressure from the well,that flap,I thought about not cracking it,but the rings drove me batty.It now sits free,as from Canada,the cost of shipping back and forth for a reholder that likely wont even fix the problem would be near what I paid for the darn thing.I already avoid slabs as I like lower grade books to read,but I do have some higher value things here in older holders,and plenty of raw books that when the time comes,should be graded before selling.With how things look now,it's not going to happen with them(cgc).And if I ever,EVER buy another graded book,I'll want to know the holder date or see it in hand.They should be ashamed,but dollars heal I guess.

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I like pie

I like pie

Posted
Posted

The most frustrating thing, for me, is that CGC has the ability to get these out without rings.

I submit multiple copies of the same book all the time. Two would come back Newton free but one will have them. 

Now if you email them to reholder that one, they will tell you, "Ok but we can't guarantee it will be any better!" ¬¬

 

 

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