chrisco37 Posted August 17, 2018 Share Posted August 17, 2018 Yeah, that seems a bit odd. @mycomicshop Can you comment, Conan? Link to comment Share on other sites More sharing options...
Black_Adam Posted August 17, 2018 Share Posted August 17, 2018 6 hours ago, shadroch said: Show us the return address on the box. That doesn't look like any MCS package I've ever gotten. No, those do look like the foam blocks MCS uses. But the slabs I have received are normally also packaged in one of those individual-sized MCS protective boxes. They are normally wedged so the box can't move around inside the larger box, but the larger box is definitely not crush proof (the only additional protection is the bundle of kraft paper placed on top). Link to comment Share on other sites More sharing options...
boatfund Posted August 17, 2018 Share Posted August 17, 2018 54 minutes ago, Black_Adam said: No, those do look like the foam blocks MCS uses. But the slabs I have received are normally also packaged in one of those individual-sized MCS protective boxes. They are normally wedged so the box can't move around inside the larger box, but the larger box is definitely not crush proof (the only additional protection is the bundle of kraft paper placed on top). the last slab i received from MCS had 4 of those foam blocks (one on each corner), slab was in its own "slab box" (I forget what they are called), and paper packing surrounded all in the larger box. The slab box fit between the 4 foam blocks. And they did look like the picture posted however there were 4 of them), same 90 degree shape, same color. Looks like the similar outer box. I don't see the inner "slab box" in the larger box. Link to comment Share on other sites More sharing options...
namisgr Posted August 17, 2018 Share Posted August 17, 2018 (edited) 11 hours ago, mtv2222 said: The book seemed to be undamaged however. They offered a full refund or could send it to CGC first to see if the grade stays a 9.8 and obviously refund me if it came back worse. This sounds like the appropriate way to handle a potential shipping problem to me. Can you post pictures of the inner box and the slab, so that we can see how damage might have occurred? Edited August 17, 2018 by namisgr Link to comment Share on other sites More sharing options...
Mr.Mcknowitall Posted August 17, 2018 Share Posted August 17, 2018 11 hours ago, mtv2222 said: but feel i derserve a 10% discount at least for all of the trouble.. customer service treated me like i didnt just spend a fortune on this book.. In fairness, the resolution offer makes you whole, $ wise and customer attention wise. It could very well have been damaged in shipping. I understand there may be a personal disappointment, but I don't think it reaches to the level of a 10% discount, but that is just my personal opinion. Are you being asked to pay for anything....re-grading, shipping (both to and from), etc.? Yes, you may have had a minor experience with a person having a bad day or a bit miffed, but that happens everyday to everybody. And, we don't quite know how you approached the business in your initial contact. Maybe the receiver of your complaint interpreted your manner as a bit aggressive. We all have minor issues all the time. I personally think the resolution offer(s) exceptional. Keys_Collector, Gnasher, steveinthecity and 1 other 4 Link to comment Share on other sites More sharing options...
mycomicshop Posted August 17, 2018 Share Posted August 17, 2018 Hi all, I’m traveling today but will follow up with this gentleman and make sure everything is taken care of, and determine if somebody didn’t pack the book correctly according to our usual procedure. The Lions Den, Keys_Collector, porcupine48 and 1 other 4 Link to comment Share on other sites More sharing options...
Robert_L Posted August 17, 2018 Share Posted August 17, 2018 I always receive my graded comics from MCS in a separate box, held in place with the foam bumpers and padding above/below. I have never had a problem with them. Wish they were local! Link to comment Share on other sites More sharing options...
revat Posted August 17, 2018 Share Posted August 17, 2018 looks like maybe someone forgot to use the white CGC box FIRST before packing in the bigger box. Link to comment Share on other sites More sharing options...
mycomicshop Posted August 20, 2018 Share Posted August 20, 2018 We received the damaged shipment returned by the OP last Friday, and are getting the book off to be recased by CGC and don't see any damage to the comic that would lower the grade. The box did contain the inner slab box that we normally use, it just wasn't pictured in what the OP shared. It's a little hard only being able to see how the box looks now without seeing it originally, but the only thing we can see out of the ordinary now is that the box only contained two of the L-shaped foam corners, when there are supposed to be four. It mainly looks like the box was very roughly handled by UPS. Keys_Collector, thehumantorch, comicdonna and 1 other 4 Link to comment Share on other sites More sharing options...
valiantman Posted August 20, 2018 Share Posted August 20, 2018 12 minutes ago, mycomicshop said: It mainly looks like the box was very roughly handled by UPS. That's because the UPS in his geography is subcontracting to HDS. The Lions Den 1 Link to comment Share on other sites More sharing options...
Ghastly542454 Posted August 20, 2018 Share Posted August 20, 2018 My experience with them as been great!!! Love them!! All books quickly shipped and arrive without damage. porcupine48 and jimjum12 2 Link to comment Share on other sites More sharing options...
Skeptic_Kepp Posted August 21, 2018 Share Posted August 21, 2018 (edited) When I was learning to grade(still am), the MCS website really threw me off. However, I soon realized that it was because mostly everything was under-graded. Edited August 21, 2018 by Skeptic_Kepp Link to comment Share on other sites More sharing options...
mtv2222 Posted August 22, 2018 Author Share Posted August 22, 2018 Conan has been very kind and professional in handling my order and I do appreciate everyone's feedback. There was a reason I chose MCS in the first place and Conan is proving that I did, indeed, make the right choice. Thank You all. namisgr, comicdonna, The Lions Den and 1 other 4 Link to comment Share on other sites More sharing options...
namisgr Posted August 22, 2018 Share Posted August 22, 2018 Glad to learn this problem was solved and both parties are satisfied. Link to comment Share on other sites More sharing options...
FineCollector Posted August 22, 2018 Share Posted August 22, 2018 Entirely believable that UPS did the deed. I work for a company that sells scientific supplies, and we see what they're capable of. A customer once reported that they received a damaged box all taped up from us with hockey magazines in it... we dont sell that. Link to comment Share on other sites More sharing options...
jimjum12 Posted August 22, 2018 Share Posted August 22, 2018 On 8/20/2018 at 4:34 PM, mycomicshop said: We received the damaged shipment returned by the OP last Friday, and are getting the book off to be recased by CGC and don't see any damage to the comic that would lower the grade. The box did contain the inner slab box that we normally use, it just wasn't pictured in what the OP shared. It's a little hard only being able to see how the box looks now without seeing it originally, but the only thing we can see out of the ordinary now is that the box only contained two of the L-shaped foam corners, when there are supposed to be four. It mainly looks like the box was very roughly handled by UPS. I worked at a UPS Hub in New Jersey back in the 80's when I was in Art School. The shift was 4 hours and the goal was for you to load 4 Tractor trailers each shift..... by hand with no pallets. There are mazes of conveyors running all through the place, some 30 feet in the air. Packages move quickly and will often fall from a higher conveyor to a lower one..... not good for the lower package. GOD BLESS... -jimbo(a friend of jesus) Link to comment Share on other sites More sharing options...
thehumantorch Posted August 23, 2018 Share Posted August 23, 2018 11 hours ago, jimjum12 said: I worked at a UPS Hub in New Jersey back in the 80's when I was in Art School. The shift was 4 hours and the goal was for you to load 4 Tractor trailers each shift..... by hand with no pallets. There are mazes of conveyors running all through the place, some 30 feet in the air. Packages move quickly and will often fall from a higher conveyor to a lower one..... not good for the lower package. GOD BLESS... -jimbo(a friend of jesus) I worked for Canada Post for 37 years. Moving the mail as fast as possible is the priority. Always package your items assuming the delivery company is gonna smash them. Patriot6 and jimjum12 2 Link to comment Share on other sites More sharing options...
Patriot6 Posted August 23, 2018 Share Posted August 23, 2018 29 minutes ago, thehumantorch said: I worked for Canada Post for 37 years. Moving the mail as fast as possible is the priority. Always package your items assuming the delivery company is gonna smash them. Juicy pension Link to comment Share on other sites More sharing options...
thehumantorch Posted August 23, 2018 Share Posted August 23, 2018 1 hour ago, Patriot6 said: Juicy pension BlowUpTheMoon 1 Link to comment Share on other sites More sharing options...
Not A Clone Posted August 23, 2018 Share Posted August 23, 2018 On 8/21/2018 at 1:52 PM, Skeptic_Kepp said: When I was learning to grade(still am), the MCS website really threw me off. However, I soon realized that it was because mostly everything was under-graded. Yep. It's nice cuz if I buy a NM raw, I know there's a good chance it's something that would grade as a 9.8. There VF is usually a 9 or higher. I love their website. I use it to look up information about a particular issue almost daily. Link to comment Share on other sites More sharing options...
