Vintage Comic Book Store, Vienna, Austria
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This is awesome, good luck. Always great to see a venue for older stuff here in Europe. I have already liked your FB page and I will be checking your website.

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How long does it take to get new releases after they come out in the US?  Returns and reorders must be a PITA

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On 2/3/2019 at 3:21 PM, FineCollector said:

How long does it take to get new releases after they come out in the US?  Returns and reorders must be a PITA

Hard to tell, it depends on how fast the customs clearance is. At least a week later or longer, but that's not the issue. Most stores get shipments only once per month because they can't afford the hight oversee shipping costs on a weekly basis. And then, when there are problems with the order, which happens very often (damaged goods, wrong goods, missing goods), it takes so long to get a replacement from Diamond, if at all. I know stores who waited 2-4 months to get the right books or even for confirmation, that they can't be replaced anymore. This kills your customer service and people move on. It seems, that Diamond isn't interested in small oversea stores, the support is very bad. That's why I don't even bother with that material too much.

Edited by Black Lantern

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