Should I be insulted - Email from Comic Connect
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3 minutes ago, OahuApp said:

If you pay right away why does it take over a month before they ship it to you. It gets longer every time

Mr Bill!! Oh nooo!!!

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I received two identical letters a week apart - they're auto sent.

 

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19 minutes ago, OahuApp said:

If you pay right away why does it take over a month before they ship it to you. It gets longer every time

We want you to pay real fast but we'll drag our heels with our end of the bargain-

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When I was new to ebay I left this neg:
Demands you pay right away then waits 2 weeks to ship.

Seller was not happy

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I look at it this way: It's just business. And if I don't like the way someone conducts their business, I take my business elsewhere...

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6 minutes ago, The Lions Den said:

I look at it this way: It's just business. And if I don't like the way someone conducts their business, I take my business elsewhere...

What if you're one of those guys that want a company to run THEIR business HIS way?  lol 

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1 minute ago, kav said:

What if you're one of those guys that want a company to run THEIR business HIS way?  lol 

Well, I guess that's his business...

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I want to thank everyone who weighed in on this.

It seems the general consensus is that given this is an "automated message", I should not take it personal.  Fair enough.

I think what bothered me more than anything was the wording of the "automated message" and the fact that once I paid for the items, I received another email (or automated message), telling me that it could take up to 3 weeks for them to ship.  That seemed a little one sided to me.

This is not going to keep me from bidding on future CC auctions or  from doing business with Metro.  Overall, I enjoy their auctions and wish them the best.

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On 3/16/2019 at 8:04 AM, Hudson said:

I am curious what others (here in the community) think about this.

As everyone probably knows, Comic Connect, recently ran an event auction from Monday 03/11 to Friday 03/15.

I "won" my first item on Monday, 03/11.  Although I am not sure "won" is the correct term, when in fact all I did was agree to pay more than anyone else did, for the item.

Although I like to pay for things immediately, since I wanted to bid on several other items (ending 03/12 - 03/15), I figured it made sense to wait until the auction was completely over before paying for the items.  

I kind of look at this like walking through a store and shopping for a number of items.  I usually wait until I have put all my purchases in my shopping cart before I check out.  I don't typically walk up to the register every time I pick up one item and pay for that one item.

Then on Wednesday 03/13 (with two more full nights of auction ahead), I receive the following email from CC...

 

There is an ACTION REQUIRED for your order on ComicConnect.com.

We thank you for making this purchase, and must kindly ask you to PLEASE COMPLETE ONLINE CHECKOUT so we may process the order for the benefit of both you and the seller in a timely manner.

You recently committed to buy one or more items, and the seller(s) have already been contacted to ship the item(s) you've purchased to ComicConnect.  However, you have not yet provided the necessary shipping & payment information to process your order. 

Please use the URL below to visit the "Won/Purchased" category of your ComicConnect account, and follow the on-screen instructions.  Please note that failure to do so in a timely fashion may result in suspension of your ComicConnect membership and privileges.

If you are waiting to purchase more items before you checkout, you may do so, but please do it within a reasonable period of time.

 

Given I have done thousands of dollars in business with CC over the years and have never not paid them immediately, I found this email a little "insulting".  I guess the line I found the most insulting was.....

 

  Please note that failure to do so in a timely fashion may result in suspension of your ComicConnect membership and privileges.

 

To be fair, they do say, toward the end, "If you are waiting to purchase more items before you checkout, you may do so....",   which I thought was nice, however, then they quickly add, "but please do it within a reasonable period of time."   I guess maybe I am reading into it, but I don't like the "tone" of this email.  As such, I contacted CC and told them that I had intended to bid on additional items, but if it was a problem, I would be happy to pay immediately.  CC wrote back and stated that I could wait until the end of the auction and that this was simply an automatic email that went out.

Maybe I am being a little over sensitive, however, it seems to me that CC could wait until after their auction was over to send out these emails.  I especially believe this way, given the long period of time I have sometimes waited to receive items that I have purchased from CC in the past.

To be clear, I have already checked out and paid in FULL.

I would like to know what others think about this.

 

I don't want to pick a fight.  You sound like an entitled collector just because you spent xxx with CC.  Sorry but after dealing with several of your type over the past few weeks at work, you MUST realize that even the high rolling customers in any business is subject to standard email, calls, etc.  WHY should you be treated any different?  I will never understand why people feel they are special just because.  Sorry, I feel like every one is the same and should be treated the same.  It is a simple email attempting to collect payment.  No reason to make an issue of it or start a thread about it either.  We are getting way to sensitive these days.

 

 

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1 hour ago, nocutename said:

I don't want to pick a fight.  You sound like an entitled collector just because you spent xxx with CC.  Sorry but after dealing with several of your type over the past few weeks at work, you MUST realize that even the high rolling customers in any business is subject to standard email, calls, etc.  WHY should you be treated any different?  I will never understand why people feel they are special just because.  Sorry, I feel like every one is the same and should be treated the same.  It is a simple email attempting to collect payment.  No reason to make an issue of it or start a thread about it either.  We are getting way to sensitive these days.

 

 

Someone's getting over sensitive, for sure.

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2 hours ago, nocutename said:

I don't want to pick a fight.  You sound like an entitled collector just because you spent xxx with CC.  Sorry but after dealing with several of your type over the past few weeks at work, you MUST realize that even the high rolling customers in any business is subject to standard email, calls, etc.  WHY should you be treated any different?  I will never understand why people feel they are special just because.  Sorry, I feel like every one is the same and should be treated the same.  It is a simple email attempting to collect payment.  No reason to make an issue of it or start a thread about it either.  We are getting way to sensitive these days.

 

 

I gotta ask... 

This has nothing really to do with you...

This has everything to do with the thread... 

Finally, I think it is time to say that "the wheel are in motion" ?

Because "as SICK as it sounds, they REALLY REALLY REALLY REALLY are."

 

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2 minutes ago, Buzzetta said:

I gotta ask... 

This has nothing really to do with you...

This has everything to do with the thread... 

Finally, I think it is time to say that "the wheel are in motion" ?

Because "as SICK as it sounds, they REALLY REALLY REALLY REALLY are."

 

Aaaaaaand....he never completed his collection.

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18 hours ago, OahuApp said:

If you pay right away why does it take over a month before they ship it to you. It gets longer every time

 

This would *spoon* me off way more than that automated email.

 

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3 hours ago, nocutename said:

I don't want to pick a fight.  You sound like an entitled collector just because you spent xxx with CC.  Sorry but after dealing with several of your type over the past few weeks at work, you MUST realize that even the high rolling customers in any business is subject to standard email, calls, etc.  WHY should you be treated any different?  I will never understand why people feel they are special just because.  Sorry, I feel like every one is the same and should be treated the same.  It is a simple email attempting to collect payment.  No reason to make an issue of it or start a thread about it either.  We are getting way to sensitive these days.

 

 

Jeepers. Did you have a poo sandwich for dinner today? 

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2 minutes ago, OutOnParole said:

B-b-b-b-bbut-the wheels were supposed to be in motion I thought!!!

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Pretty clear that Hudson wasn't demanding 'special treatment' but was saying that EVERYONE deserves better treatment, than to be asked to pay for stuff when the auction isn't even over AND THEN to be told (once you pay) that it is going to take them 3 weeks to ship it to you.   

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I think the system is set up to send 3 days after an auction win...I just got one Friday for a Monday win...I wouldn't hurt them to change the parameters to 5 days since that is the length most of their auctions last...

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1 minute ago, G.A.tor said:

I think the system is set up to send 3 days after an auction win...I just got one Friday for a Monday win...I wouldn't hurt them to change the parameters to 5 days since that is the length most of their auctions last...

Frustrating when something so simple and obvious isnt done.  It's like when you go to a website that doesnt work.  Has the company that made the website even bothered to go to that website and try it?  Nope.   WHY.  I hate lazy incompetence.

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23 minutes ago, kav said:

Frustrating when something so simple and obvious isnt done.  It's like when you go to a website that doesnt work.  Has the company that made the website even bothered to go to that website and try it?  Nope.   WHY.  I hate lazy incompetence.

I wonder if anyone has brought to their attention. I know I haven’t but guess I could be part of the solution if that’s all it is.  Hm 

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Yes.

I didn't read the OP, but as social media has taught me, you should always be insulted/offended. No matter what. You're a vegan and I'm eating a bacon cheeseburger? Offended!

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