Midtown Comics online customer service
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Anyone ever order from Midtown Comics and have a problem with a damaged delivery? I just received a shipment and about half of the books seem to have taken a blunt impact from the side. Just wondering what I'm in for when I contact them regarding the issue.

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5 hours ago, GeeksAreMyPeeps said:

Anyone ever order from Midtown Comics and have a problem with a damaged delivery? I just received a shipment and about half of the books seem to have taken a blunt impact from the side. Just wondering what I'm in for when I contact them regarding the issue.

I've only emailed them one time, but they promptly refunded me for a damaged book. 

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9,916 posts

Takes about 2-3 emails. Overall their customer service and quality of product has gone severely downhill in the past 6 months to a year.

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First off, my business with Midtown is about 1/5th of what it used to be due to quality issues and significant delays.  Getting books 2+ weeks after release date (which has happened numerous times in the last 12 months after never happening in my first 4 years with them) is beyond ridiculous.

 

Having said that, when I had major damage issues with the Action Comics 1000 Lee Variant, they immediately took care of the issue, and it was 100% e-mail communication.  I was required to take and submit pics of the books and packaging.  They paid for the return and refunded me immediately once their "review" was complete in 24 hours.

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I quit ordering from them after I received a shipment where it looked like someone hacked a loogie all over the plastic that was covering the comics. No comics were damaged, thankfully. I emailed them and they responded with "So sorry that happened. Have you seen our latest store variant?" Yeah ... I don't know what I was expecting, but I was expecting a little more than that!!!

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