Administrator dena Posted December 3, 2019 Administrator Share Posted December 3, 2019 We are experiencing a technical issue on our server which means there is interruption in some website functionality such as submission/invoice tracking, certification verification and the processing of registry entries. We are working on the problem and hope to have a resolution soon.We apologize for this inconvenience. Link to comment Share on other sites More sharing options...
ADAMANTIUM Posted December 3, 2019 Share Posted December 3, 2019 But its business as usual? Books are still being done and shipped out, correct? As long as I get an eventual email when they ship.... I can not check the website every 5 minutes until shipped Deadpoolica 1 Link to comment Share on other sites More sharing options...
Pokecollectoramy Posted December 3, 2019 Share Posted December 3, 2019 This is across the board correct, including at PMG? Link to comment Share on other sites More sharing options...
justafan Posted December 3, 2019 Share Posted December 3, 2019 Hi Dena. This outage has persisted for over 24 hours and is a bit concerning. Is this a non-malicious hardware/software failure or is there any indication or concern that this is the result of a possible malicious intrusion/breach/compromise attack? If the result of possible malicious compromise, is there any indication or concern if member and customer data has been compromised? If so, will there be a notification or statement informing us if we should take precautions with our personal information and payment information. I hope you are able to resolve this issue soon. Thanks. Link to comment Share on other sites More sharing options...
Administrator dena Posted December 3, 2019 Author Administrator Share Posted December 3, 2019 3 hours ago, Pokecollectoramy said: This is across the board correct, including at PMG? Yes, this is across the board. Link to comment Share on other sites More sharing options...
Administrator dena Posted December 3, 2019 Author Administrator Share Posted December 3, 2019 43 minutes ago, justafan said: Hi Dena. This outage has persisted for over 24 hours and is a bit concerning. Is this a non-malicious hardware/software failure or is there any indication or concern that this is the result of a possible malicious intrusion/breach/compromise attack? If the result of possible malicious compromise, is there any indication or concern if member and customer data has been compromised? If so, will there be a notification or statement informing us if we should take precautions with our personal information and payment information. I hope you are able to resolve this issue soon. Thanks. We have no indication that this outage is the result of a malicious attack or breach of some kind. Our technical team is focusing all of their efforts on resolving this problem and we hope to have the website functionality back up and running as soon as possible. Link to comment Share on other sites More sharing options...
Administrator dena Posted December 3, 2019 Author Administrator Share Posted December 3, 2019 14 hours ago, ADAMANTIUM said: But its business as usual? Books are still being done and shipped out, correct? As long as I get an eventual email when they ship.... I can not check the website every 5 minutes until shipped Yes! Business as usual. Books are being done and shipped out. The problem lies with the server that feeds information to the web. Link to comment Share on other sites More sharing options...
ADAMANTIUM Posted December 3, 2019 Share Posted December 3, 2019 Thanks For The Replies Dena! Much Appreciated Link to comment Share on other sites More sharing options...
Chaz G. Posted December 3, 2019 Share Posted December 3, 2019 Thanks for the info Dena. Much appreciated. ADAMANTIUM 1 Link to comment Share on other sites More sharing options...
ADAMANTIUM Posted December 3, 2019 Share Posted December 3, 2019 YAAAYYY!! The submission tracking is back up for me!!! @dena Link to comment Share on other sites More sharing options...
Chaz G. Posted December 3, 2019 Share Posted December 3, 2019 Me too. ADAMANTIUM 1 Link to comment Share on other sites More sharing options...
greggy Posted December 3, 2019 Share Posted December 3, 2019 Looks like it went kaput again xoxo BlowUpTheMoon 1 Link to comment Share on other sites More sharing options...
X_Phile Posted December 3, 2019 Share Posted December 3, 2019 Yep back down again. Link to comment Share on other sites More sharing options...
ADAMANTIUM Posted December 3, 2019 Share Posted December 3, 2019 Down for me too Link to comment Share on other sites More sharing options...
hollowsphere Posted December 3, 2019 Share Posted December 3, 2019 Don't worry, per the main site page it is "scheduled maintenance" Link to comment Share on other sites More sharing options...
RockMyAmadeus Posted December 4, 2019 Share Posted December 4, 2019 The dealer portal is down. Link to comment Share on other sites More sharing options...
Frederic9494 Posted December 4, 2019 Share Posted December 4, 2019 Been trying to send a submission form since yesterday and the submission button is still inactive at checkout... Link to comment Share on other sites More sharing options...
ADAMANTIUM Posted December 4, 2019 Share Posted December 4, 2019 2 hours ago, greggy said: Looks like it went kaput again xoxo 2 hours ago, X_Phile said: Yep back down again. 2 hours ago, hollowsphere said: Don't worry, per the main site page it is "scheduled maintenance" 1 hour ago, Frederic9494 said: Been trying to send a submission form since yesterday and the submission button is still inactive at checkout... It's back to working again, a friendly heads up X_Phile 1 Link to comment Share on other sites More sharing options...
ADAMANTIUM Posted December 4, 2019 Share Posted December 4, 2019 1 hour ago, RockMyAmadeus said: The dealer portal is down. The submission tracker is back up, maybe the dealer portal too? Link to comment Share on other sites More sharing options...
Frederic9494 Posted December 4, 2019 Share Posted December 4, 2019 It worked! ADAMANTIUM 1 Link to comment Share on other sites More sharing options...