c_mkv Posted August 23, 2020 Share Posted August 23, 2020 Having a hard time with a buyer on here and looking for opinions. I sold a raw silver age book through these threads in May 2019 only to have the seller ASK FOR A REFUND 1 YEAR LATER IN MAY 2020. May 13 2019: Book sold for $400. May 29 2020: The buyer isn't happy with the book stating it appeared lower than the stated grade - I considered it in the "fine range" I'd usually decline this type of request as it had been so long since the transaction was completed, but a well known respected presser (yup, it's who you're thinking) was involved. The presser didn't want to risk pressing the book out of fear of damaging it further. I asked the buyer what would make them happy and a partial refund was suggested of 25% or $100. Figured it's only $100 and I spend alot more than that on grading and pressing each of my books anyhow. May 30 2020: Sent a partial refund of 25%/$100 - figured seller is a newb and $100 is not worth damaging my rep with this presser August 21, 2020: Then I get this in my inbox: "Finally got the book that I bought from you and we had talked about being too brittle to even press. Came back from CGC 3.5 and not even close to 6.0", I responded with " Not sure what to tell you. Are you asking for an additional refund? In my opinion, the book looked in the fine range and that was 15 months ago. Never meant to deceive you and thought we were fine with the last $100 refund. " And then this: "I know you weren’t trying to deceive me, but the grade was so far off. The difference between 6.0 and 3.5 grade value is close to $400. You already gave me $100 back, can you do another $50 to cover my grading costs and I think that would be fair? In the buyer's defense he only started collecting collectible comics in February of 2019 so he'd only been at it for 3 months before purchasing this raw book in 2019. Just curious for everyone's opinion as to how they'd handle this type of request or advice on how more experienced sellers would treat a customer like this. Cheers Link to comment Share on other sites More sharing options...
Popular Post Hollywood1892 Posted August 23, 2020 Popular Post Share Posted August 23, 2020 28 minutes ago, c_mkv said: Having a hard time with a buyer on here and looking for opinions. I sold a raw silver age book through these threads in May 2019 only to have the seller ASK FOR A REFUND 1 YEAR LATER IN MAY 2020. May 13 2019: Book sold for $400. May 29 2020: The buyer isn't happy with the book stating it appeared lower than the stated grade - I considered it in the "fine range" I'd usually decline this type of request as it had been so long since the transaction was completed, but a well known respected presser (yup, it's who you're thinking) was involved. The presser didn't want to risk pressing the book out of fear of damaging it further. I asked the buyer what would make them happy and a partial refund was suggested of 25% or $100. Figured it's only $100 and I spend alot more than that on grading and pressing each of my books anyhow. May 30 2020: Sent a partial refund of 25%/$100 - figured seller is a newb and $100 is not worth damaging my rep with this presser August 21, 2020: Then I get this in my inbox: "Finally got the book that I bought from you and we had talked about being too brittle to even press. Came back from CGC 3.5 and not even close to 6.0", I responded with " Not sure what to tell you. Are you asking for an additional refund? In my opinion, the book looked in the fine range and that was 15 months ago. Never meant to deceive you and thought we were fine with the last $100 refund. " And then this: "I know you weren’t trying to deceive me, but the grade was so far off. The difference between 6.0 and 3.5 grade value is close to $400. You already gave me $100 back, can you do another $50 to cover my grading costs and I think that would be fair? In the buyer's defense he only started collecting collectible comics in February of 2019 so he'd only been at it for 3 months before purchasing this raw book in 2019. Just curious for everyone's opinion as to how they'd handle this type of request or advice on how more experienced sellers would treat a customer like this. Cheers Total audacious bs He has no right too ask for a refund 1 year later ...sounds like he is broke and needs money Larryw7, Deadpoolica, Bart Allen and 2 others 5 Link to comment Share on other sites More sharing options...
Popular Post evilskip Posted August 23, 2020 Popular Post Share Posted August 23, 2020 Sorry, but I wouldn't have given him a nickel back. Sounds like a candidate for blocking. If he is that unhappy with it, he should list it on ebay and recoup his money. Then he can learn how it feels to deal with @$$##@es. jcjames, Bart Allen, Deadpoolica and 4 others 7 Link to comment Share on other sites More sharing options...
Popular Post SOTIcollector Posted August 23, 2020 Popular Post Share Posted August 23, 2020 It was kind of you to refund the $100 after a year. That was going above and beyond. But an additional refund because CGC's opinion of the grade didn't match your opinion of the grade? Unless your sales thread stated explicitly (and foolishly) "this book is guaranteed to get a 6.0 from CGC", then you owe this buyer nothing. Keys_Collector, Avi, silversurfer275 and 9 others 12 Link to comment Share on other sites More sharing options...
NP_Gresham Posted August 23, 2020 Share Posted August 23, 2020 2 hours ago, c_mkv said: Having a hard time with a buyer on here and looking for opinions. I sold a raw silver age book through these threads in May 2019 only to have the seller ASK FOR A REFUND 1 YEAR LATER IN MAY 2020. May 13 2019: Book sold for $400. May 29 2020: The buyer isn't happy with the book stating it appeared lower than the stated grade - I considered it in the "fine range" I'd usually decline this type of request as it had been so long since the transaction was completed, but a well known respected presser (yup, it's who you're thinking) was involved. The presser didn't want to risk pressing the book out of fear of damaging it further. I asked the buyer what would make them happy and a partial refund was suggested of 25% or $100. Figured it's only $100 and I spend alot more than that on grading and pressing each of my books anyhow. May 30 2020: Sent a partial refund of 25%/$100 - figured seller is a newb and $100 is not worth damaging my rep with this presser August 21, 2020: Then I get this in my inbox: "Finally got the book that I bought from you and we had talked about being too brittle to even press. Came back from CGC 3.5 and not even close to 6.0", I responded with " Not sure what to tell you. Are you asking for an additional refund? In my opinion, the book looked in the fine range and that was 15 months ago. Never meant to deceive you and thought we were fine with the last $100 refund. " And then this: "I know you weren’t trying to deceive me, but the grade was so far off. The difference between 6.0 and 3.5 grade value is close to $400. You already gave me $100 back, can you do another $50 to cover my grading costs and I think that would be fair? In the buyer's defense he only started collecting collectible comics in February of 2019 so he'd only been at it for 3 months before purchasing this raw book in 2019. Just curious for everyone's opinion as to how they'd handle this type of request or advice on how more experienced sellers would treat a customer like this. Cheers That will give the blues. May need medications and group therapy for that one. steveinthecity 1 Link to comment Share on other sites More sharing options...
The Lions Den Posted August 23, 2020 Share Posted August 23, 2020 I think you've been extraordinarily kind and generous already... Bart Allen 1 Link to comment Share on other sites More sharing options...
Mercury Man Posted August 23, 2020 Share Posted August 23, 2020 Even some of the best retailers in the Country cap refunds at a year. I think you did what you could, and the window has passed. Link to comment Share on other sites More sharing options...
Will96 Posted August 23, 2020 Share Posted August 23, 2020 (edited) You're a good man. I don't think anybody with common sense would have held it against you in future deals if you didn't issue a refund. Edited August 23, 2020 by Will96 Bart Allen 1 Link to comment Share on other sites More sharing options...
c_mkv Posted August 23, 2020 Author Share Posted August 23, 2020 1 hour ago, Neckbone said: This is the craziest part of the entire thread I know....in hindsight that was really, really dumb. Lesson learned. alexgross.com 1 Link to comment Share on other sites More sharing options...
Bird Posted August 23, 2020 Share Posted August 23, 2020 you have a bunch of replies, all essentially saying the same thing. I think you have the answer. AndyFish, Keys_Collector and Bart Allen 3 Link to comment Share on other sites More sharing options...
ExNihilo Posted August 23, 2020 Share Posted August 23, 2020 I wouldn't have even entertained the $100 refund. How do I know you haven't been storing the book in a humid environment under direct sunlight this entire time? Had the buyer requested a refund upon receipt, then sure, different question. But if they've had the time to send the book in and have it professionally graded, the window for refunds has closed. Like others have said, the buyer should try doing that with eBay and see what kind of response they get. Keys_Collector and AndyFish 2 Link to comment Share on other sites More sharing options...
c_mkv Posted August 23, 2020 Author Share Posted August 23, 2020 43 minutes ago, Bird said: you have a bunch of replies, all essentially saying the same thing. I think you have the answer. Thanks for all feedback. I plan on sharing this thread with the buyer in the hopes their future transactions run smoother and hopefully avoid this type of situation for other boardies. Link to comment Share on other sites More sharing options...
Yorick Posted August 23, 2020 Share Posted August 23, 2020 I wonder if you can get a Qualified grade for a beautiful - but brittle paged - book? Maybe that's what the buyer needs? Green label!!! Link to comment Share on other sites More sharing options...
H0RR0RSH0W Posted August 23, 2020 Share Posted August 23, 2020 2 hours ago, c_mkv said: I know....in hindsight that was really, really dumb. Lesson learned. Another thing you could do in the future in your sales threads is state a clear window for returns to be accepted. Right up front state :2 weeks, 1 month, 3 days, etc. Regardless the boards have a generally accepted time frame for a buyer to initiate a refund. Pretty sure it is way less than a year. Something like 1/12 of that in fact. Not just unfair that the buyer would request a refund after a year but rather completely ludicrous. Link to comment Share on other sites More sharing options...
alexgross.com Posted August 23, 2020 Share Posted August 23, 2020 i assume he finally got the book only this year because he is a soldier, and was serving overseas? Link to comment Share on other sites More sharing options...
joeypost Posted August 23, 2020 Share Posted August 23, 2020 Based on the 3.5 grade, what is the book worth at the moment? Link to comment Share on other sites More sharing options...
boomtown Posted August 23, 2020 Share Posted August 23, 2020 26 minutes ago, joeypost said: Based on the 3.5 grade, what is the book worth at the moment? If the book was the X-Men #2 that he sold last May 2019 here on the boards, ebay sold prices have been between $430-$480 for the last 3 or 4 books. steveinthecity 1 Link to comment Share on other sites More sharing options...
Callaway29 Posted August 23, 2020 Share Posted August 23, 2020 (edited) A year? Tough luck to the buyer. We’ve all had the CGC dice roll come up 7 before...you take it on the chin. You don’t dig up year old transactions and try to push your failed gamble onto the seller. Edited August 24, 2020 by Callaway29 mec3437, AndyFish, Hollywood1892 and 1 other 4 Link to comment Share on other sites More sharing options...
rjpb Posted August 23, 2020 Share Posted August 23, 2020 46 minutes ago, boomtown said: If the book was the X-Men #2 that he sold last May 2019 here on the boards, ebay sold prices have been between $430-$480 for the last 3 or 4 books. I'd be tempted to offer the whole $300 + $50 grading fees back for the book if returned, and see if the buyer is still interested in valuing the book at that price. newshane 1 Link to comment Share on other sites More sharing options...
c_mkv Posted August 23, 2020 Author Share Posted August 23, 2020 7 minutes ago, rjpb said: I'd be tempted to offer the whole $300 + $50 grading fees back for the book if returned, and see if the buyer is still interested in valuing the book at that price. Lol...I thought about it Link to comment Share on other sites More sharing options...