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Problem with the Board Software Update Yesterday
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82 posts in this topic

  • Administrator

Good morning,

We are aware of the problem associated with the software update that took place yesterday and thank those who reached out to us about it. Unfortunately we are not always aware of how an update will impact the site as the updates come from a third party and we don't have the opportunity to test before applying it. We regret the difficulty and inconvenience this has caused and for not making a post to address this sooner. The following are the issues we are already working on:

  • Broken images: We've reached out to the software vendor
  • Missing "make sub-forum read" feature: We've reached out to the vendor
  • Missing "back-to-top" arrow: We're in the process of getting this to appear again  
  • Long text sometimes doesn't get cut off properly: We're reviewing this
  • New top post/posters sidebar that appears on the right in some threads
    • It looks like this sidebar only appears once a thread has reached a certain number of replies. We're looking to confirm this. We feel like we should hide this because we don't think users particularly care about this info - we are discussing that.
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7 minutes ago, dena said:

Good morning,

We are aware of the problem associated with the software update that took place yesterday and thank those who reached out to us about it. Unfortunately we are not always aware of how an update will impact the site as the updates come from a third party and we don't have the opportunity to test before applying it. We regret the difficulty and inconvenience this has caused and for not making a post to address this sooner. The following are the issues we are already working on:

  • Broken images: We've reached out to the software vendor
  • Missing "make sub-forum read" feature: We've reached out to the vendor
  • Missing "back-to-top" arrow: We're in the process of getting this to appear again  
  • Long text sometimes doesn't get cut off properly: We're reviewing this
  • New top post/posters sidebar that appears on the right in some threads
    • It looks like this sidebar only appears once a thread has reached a certain number of replies. We're looking to confirm this. We feel like we should hide this because we don't think users particularly care about this info - we are discussing that.

i don't think the top post thingy should be hidden. it is fun and will generate all kinds of funny stuff and contests.

competition is good for the economy.

the to the top arrow seems to be back, since last evening, on my end.

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16 minutes ago, wilbil said:

i don't think the top post thingy should be hidden. it is fun and will generate all kinds of funny stuff and contests.

competition is good for the economy.

the to the top arrow seems to be back, since last evening, on my end.

The popular post thingy is silly.   It shows up after 5 “likes”.

 

Now, a MOST POPULAR POST thingy would get some members in a tizzy

Edited by THE_BEYONDER
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  • Administrator

Just a quick update on the broken images: The software vendor escalated the issue to their advanced support team last night. We don't have an exact timeframe for the fix but I can report that we do have their attention. 

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50 minutes ago, dena said:

Good morning,

We are aware of the problem associated with the software update that took place yesterday and thank those who reached out to us about it. Unfortunately we are not always aware of how an update will impact the site as the updates come from a third party and we don't have the opportunity to test before applying it. We regret the difficulty and inconvenience this has caused and for not making a post to address this sooner. The following are the issues we are already working on:

  • Broken images: We've reached out to the software vendor
  • Missing "make sub-forum read" feature: We've reached out to the vendor
  • Missing "back-to-top" arrow: We're in the process of getting this to appear again  
  • Long text sometimes doesn't get cut off properly: We're reviewing this
  • New top post/posters sidebar that appears on the right in some threads
    • It looks like this sidebar only appears once a thread has reached a certain number of replies. We're looking to confirm this. We feel like we should hide this because we don't think users particularly care about this info - we are discussing that.

RE: The underlined; Now, to mark a sub-forum as "read", you have to click on the orange message bubble to the left of the sub-forum on the CGC Chat Boards main page. So, the feature is here, it just changed dramatically.

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1 hour ago, THE_BEYONDER said:
1 hour ago, wilbil said:

i don't think the top post thingy should be hidden. it is fun and will generate all kinds of funny stuff and contests.

competition is good for the economy.

the to the top arrow seems to be back, since last evening, on my end.

The popular post thingy is silly.   It shows up after 5 “likes”.

 

Now, a MOST POPULAR POST thingy would get some members in a tizzy

Or even if we could rate threads with stars, 1 to 5. Can we get that? :wishluck:

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20 minutes ago, 500Club said:
1 hour ago, vheflin said:

Sidebar should be collapsible thus granting boardies the choice to experience its wonders or not.

+1

The right sided sidebar is a nuisance.

Agreed. Make it collapsible 

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10 minutes ago, Jeffro. said:

Agreed. Make it collapsible 

It's not there for me anymore. :whatthe:

Edit #1: Never mind, for some reason it's not there for this thread.

Edit #2: It's not showing up for the PGM sub-forum threads, either. What is happening...?

Edited by Angel of Death
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  • Administrator

UPDATE: The cause of the broken images was that the upgrade reset the file storage location. That has been switched back, and images uploaded before yesterday's upgrade or after about 1:45pm EST today are appearing. Images that were uploaded while the file storage location was incorrect (from about 1pm EST yesterday through 1:45pm EST today) will be broken and unfortunately we don't have a way to resolve that beyond asking users to re-upload their images. So sorry for the inconvenience to anyone in that boat.

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1 hour ago, dena said:

UPDATE: The cause of the broken images was that the upgrade reset the file storage location. That has been switched back, and images uploaded before yesterday's upgrade or after about 1:45pm EST today are appearing. Images that were uploaded while the file storage location was incorrect (from about 1pm EST yesterday through 1:45pm EST today) will be broken and unfortunately we don't have a way to resolve that beyond asking users to re-upload their images. So sorry for the inconvenience to anyone in that boat.

Please take it to our mods only PM.  

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4 hours ago, THE_BEYONDER said:

The popular post thingy is silly.   It shows up after 5 “likes”.

 

Now, a MOST POPULAR POST thingy would get some members in a tizzy

Don't hate those of us who have created POPULAR posts.  We can't all be Canadian stoners.  Or.....can we?

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