Ashmit Posted April 27, 2021 Share Posted April 27, 2021 The 164 card submission that I've been working on inputting for 3 days wiped out clean after entering the payment details and clicking 'submit'. I dropped the customer care a message that I Got the "internal server" error and the SHOPPING CART IS WIPED CLEAN. I work in the field of APIs. Get your microservices to work properly or take the entire site down to fix it rather than letting customer face this issue. If they ask me to redo it, I'm just going to sell off a few cards raw and send the rest to PSA. This Redoing of the entire submission process is totally unacceptable. JusJo and Nickqvo 2 Link to comment Share on other sites More sharing options...
PokemanDude90 Posted April 27, 2021 Share Posted April 27, 2021 5 hours ago, Ashmit said: The 164 card submission that I've been working on inputting for 3 days wiped out clean after entering the payment details and clicking 'submit'. I dropped the customer care a message that I Got the "internal server" error and the SHOPPING CART IS WIPED CLEAN. I work in the field of APIs. Get your microservices to work properly or take the entire site down to fix it rather than letting customer face this issue. If they ask me to redo it, I'm just going to sell off a few cards raw and send the rest to PSA. This Redoing of the entire submission process is totally unacceptable. Hey this exact thing happened to me on a submission a few weeks ago, check your email you may have received the confirmation email with your packing slip like I did. My shopping cart was wiped clean as well, just as FYI. Link to comment Share on other sites More sharing options...
David Duminie Posted April 27, 2021 Share Posted April 27, 2021 super angry!!! took all day to enter cards because of nonstop errors.... so i figure well i guess 80 cards is enough. go to submit/payment info it errors and deletes my cart...... i spent 20ish hours just to get the 80 cards entered.... im not saying this will 100% push me to another grading company but defently has me wishing i didn't pay for a elite membership at this point........... JusJo 1 Link to comment Share on other sites More sharing options...
Zac Ball Posted April 27, 2021 Share Posted April 27, 2021 3 hours ago, David Duminie said: super angry!!! took all day to enter cards because of nonstop errors.... so i figure well i guess 80 cards is enough. go to submit/payment info it errors and deletes my cart...... i spent 20ish hours just to get the 80 cards entered.... im not saying this will 100% push me to another grading company but defently has me wishing i didn't pay for a elite membership at this point........... Funny seeing you here lol, but I finally got 140+ cards entered at 2am last night to have countless errors, then i got an email saying your order is in. well the packing slip link went to another error message...... I finally got it printed but man that was a test of my sanity. HomeGrownPoke1 1 Link to comment Share on other sites More sharing options...
PokeHunter Posted April 27, 2021 Share Posted April 27, 2021 I had the same issue wiped my cart clean; I did however get my submission through and received a submission confirmation # in my email. I can't print the slip, but I would call them directly or let service know. Link to comment Share on other sites More sharing options...
smeeeeee Posted April 28, 2021 Share Posted April 28, 2021 5 hours ago, Zac Ball said: Funny seeing you here lol, but I finally got 140+ cards entered at 2am last night to have countless errors, then i got an email saying your order is in. well the packing slip link went to another error message...... I finally got it printed but man that was a test of my sanity. i got my order completed last night and i finalized my order this evening and i got my confirmation email w the packing slip. I kept trying to open it for the past hour and it keeps saying "message NULL" etc. how many attempts did you keep trying to generate the slip for it to generate? i even emails CGC services but i doubt they respond by tonight. I feel better than most ppl who havent been able to complete their order, but im in your boat where i was able to get that confirmation order email. Im going to keep opening tabs to get that packing slip generated. Link to comment Share on other sites More sharing options...
Ron Churches Posted April 28, 2021 Share Posted April 28, 2021 1 minute ago, smeeeeee said: i got my order completed last night and i finalized my order this evening and i got my confirmation email w the packing slip. I kept trying to open it for the past hour and it keeps saying "message NULL" etc. how many attempts did you keep trying to generate the slip for it to generate? i even emails CGC services but i doubt they respond by tonight. I feel better than most ppl who havent been able to complete their order, but im in your boat where i was able to get that confirmation order email. Im going to keep opening tabs to get that packing slip generated. Yours is probably fine. Everyone in your boat should stop trying to hit the database. We need less people in the pool! Link to comment Share on other sites More sharing options...
Chris Chur Posted April 28, 2021 Share Posted April 28, 2021 (edited) CGC needs to work on their website performance. So many bugs. Paper and pen submission would be faster unless online submission gets improved and is more user friendly without the Null, unable to fetch cart, and all the other issues customers have been experiencing. Edited April 28, 2021 by Chris Chur edit JusJo 1 Link to comment Share on other sites More sharing options...
JusJo Posted April 28, 2021 Share Posted April 28, 2021 Seems to be happening to everyone. I am pretty disappointed myself. I agree that there should be an extension on original pricing due to the issue, but I would certainly not bet on that happening.... Past the due date now, guess I just keep my cards raw until at least one of the grading companies can get a grip on the surge. Hope things get better for you all! Link to comment Share on other sites More sharing options...
Chris Chur Posted April 28, 2021 Share Posted April 28, 2021 (edited) Hope CGC will do right by their customers. Better service and better website Edited April 28, 2021 by Chris Chur edit Link to comment Share on other sites More sharing options...
Andre Flury Posted April 28, 2021 Share Posted April 28, 2021 If anyone gets an answer let me know. I received a confirmation email with my submission but I can not print the packing slip out. I get the error message. Link to comment Share on other sites More sharing options...
Chris Chur Posted April 28, 2021 Share Posted April 28, 2021 40 minutes ago, Andre Flury said: If anyone gets an answer let me know. I received a confirmation email with my submission but I can not print the packing slip out. I get the error message. Had the same issue. It finally worked somehow.. Just keep trying over and over.... and over. Link to comment Share on other sites More sharing options...
PokemanDude90 Posted April 28, 2021 Share Posted April 28, 2021 Finally checked out, and am on my 8th attempt to open the Packing Slip from my email. I have faith..... Link to comment Share on other sites More sharing options...
Jeremy pabst Posted April 28, 2021 Share Posted April 28, 2021 Did the same for me I gave up and 20 mins later got the confirmation email Link to comment Share on other sites More sharing options...
KantoWolf92 Posted April 28, 2021 Share Posted April 28, 2021 I will be sending mine to PSA as well if they do not honor the old price for those who had the technical issues. It should not be on the customer to "anticipate" technical issues as all these suit lickers say. No doubt people procrastinated or had cards come in late. But 4-6 hours should be plenty of time to submit 50 cards. Technical issues company side should not place the penalty on the customer. Link to comment Share on other sites More sharing options...
