CGC Trading Cards Eliminates Package Backlog
Posted on 9/27/2021
CGC Trading Cards is excited to announce that it has caught up on the backlog of packages that were waiting to be opened. This important accomplishment follows a monthslong effort that included thousands of hours of overtime, hundreds of new hires, operational efficiency consultants and massive investments in technology and office space.
CGC Trading Cards launched in July 2020 and almost immediately experienced extraordinary demand for its expert and impartial certification services for Pokémon and Magic: The Gathering cards. As a result, CGC Trading Cards grew to have an unprecedented number of packages waiting to be opened and entered into its system. At one time, CGC Trading Cards was more than three months behind just in opening the mail.
Now, every package has been opened, and submitters have full visibility into the status of their submissions through the online CGC Submission Tracking tool. To view the current status of a submission, sign in to your account at CGCcards.com and select “Submission Tracking” under “Submit.” You can also see the week of submissions being opened on the CGC Services & Fees page.
The elimination of the package backlog also reflects an overall reduction in CGC Trading Cards’ turnaround times, but there continue to be long delays for submissions under CGC Trading Cards’ Bulk and Economy grading tiers. CGC Trading Cards remains fully focused on increasing capacity throughout its grading process to achieve its goal of providing collectors and dealers with the most accurate and efficient certification services.
CGC Trading Cards is also making it easier to submit! On September 28, CGC Trading Cards will release a new and improved online submission form, which features a faster and more intuitive design that has been optimized for mobile devices. With each of these initiatives, from clearing the backlog to increasing capacity to investing in upgrades, CGC Trading Cards is committed to serving the hobby with the best grading experience.
“I would like to thank our customers for their patience as well as our dedicated team, which has put forth a tremendous effort over the last year to keep up with the incredible demand for our expert and impartial certification services,” says Michael Browne, COO of the Certified Collectibles Group, which includes CGC Trading Cards. “Our work continues, and we will not rest until we have eliminated all delays across our grading process.”
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