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  1. Around 15% of our sales go outside the US. China's volume is currently 0.2% of US sales, still need multiple years of high growth to become significant.
  2. Our China sales were almost non-existent through 2010, low and steady 2011-2015. Quadrupled in 2016, doubled in 2017, doubled again 2018, and so far for 2019 we're already nicely above 2018 with 4 months still to go in the year. So far for 2019 China is ranked 14th among all countries by sales, behind Israel and ahead of Italy. Singapore is 6th and Hong Kong is 17th. I remain hopeful that China could grow into a more significant market.
  3. Can confirm it was consigned with us, posted for sale yesterday and purchased on our web site a couple hours after it was listed. The web site purchase is why the eBay listing was ended. Regarding "Ordway Mall Variant"--we have fields in our database that let us give better names to variant issues than just 1A, 1B, 1C, etc. The name of the cover artist is commonly used to distinguish variants, and also if the variants have a commonly understood name that can be used. A couple of examples are the action figure variants by John Tyler Christopher or the baby variants by Skottie Young. We might label those as Christopher Action Figure Variant and Young Baby Variant. (Actually that's not the best example since too many eBay buyers thought the "Action Figure Variants" were actually action figures, so we stopped including the words "Action Figure" in the ebay listing title.) In this case, since the regular 443 and the mall variant both have the same cover by Jerry Ordway, I wouldn't have included "Ordway" in the name of the variant since it doesn't help distinguish one variant from another. Whoever working for us recorded the name for that variant just didn't do it quite the way I'd prefer. I removed Ordway so it'll be labeled as "Mall Variant" in the future.
  4. Sounds like you have a lot of options! Good luck!
  5. Seems like primarily a marketing funnel providing an easy introduction to CGC submission for less knowledgeable collectors, rather than something that’ll have any measurable impact on the eBay market. But maybe not, time will tell. Always good to try out new ideas.
  6. My guess would be that we did actually email you about requesting a different form of payment due to the size of the order, but that it wound up in a spam or promotional email folder where you never saw it. Regardless, I agree that's not an ideal way to handle your order. I'd prefer our limits to be higher so they are less likely to restrict new customers, and any payment requirements should be made clear while you're going through the checkout process. I'm working on improving all that.
  7. No, credit cards and debit cards are treated the same way.
  8. Am following up with OP via PM. For everybody else reading along, we have temporary lower charge limits for newer customer accounts than for accounts with a longer established order history. Limits also vary if you're in the US or in another country, etc.
  9. mycomicshop


    Successful retailers know better than to upset an existing customer by deliberately canceling an order just to squeeze a few more dollars out of a book. They would rather keep a happy customer than create an angry one. Sometimes stuff happens. Shortages, damages, miscommunication, human error, whatever. When something happens involving us, I know I certainly appreciate when a customer (especially one who's been a happy long-time buyer) gives us the benefit of the doubt, makes us aware of a problem, and gives us a chance to address it as best we can, rather than immediately assuming the worst or promising to trash us online. In my experience the buyers who are quickest to accuse you of ripping them off are often the ones who are most likely to exhibit just that behavior themselves if the roles were reversed and they had the chance. Shortages or other problems can happen all the time, but most of the time go unnoticed because with low demand books nobody especially cares and can usually get anything they want anyway. But when something happens with a hot book, any supply problems are very visible because every single copy is in demand, and anybody who might miss out is really focused on why they missed out. Coliseum is one of the biggest and most well-run comic chains in the country and I'd be really surprised if they weren't already doing their best to take care of all their customers on a book like this. Appreciate Phil coming around to speak up. Also they got a really nice collection in last month.
  10. Hi Ryan, I agree with you that both those books of yours should go for more, but I don't know that the disruption Monday night was an important factor. One of the two items ended about an hour before the site problem started. I think they would have done better in our quarterly prime auction rather than the weekly auction--prime is better for pricey gold and silver age, weekly is targeted somewhat at lower value books (typically under $50 in value), moderns, and multi-item lots. I know the site didn't give you the option for prime on these two--our internal pricing wasn't up to date and wasn't valuing them high enough to think they were eligible. I'm putting in a fix for this tomorrow, so that books like these would have the option to go in prime, and if the value's high enough prime would be the only auction option they'd qualify for. Also, for you or anyone else reading, if you ever have a book that our site says is only eligible for the weekly auctions that you know to be valuable enough to be a good fit for prime, if you ask our consignment manager we can override the item for you to put it in the prime auction. I'll also follow up with you via PM. For what it's worth, this weekly auction actually ended up averaging in the ballpark of 5% better relative to price benchmarks than the two weekly auctions that preceded it, which both contained roughly the same quantity and mix of material. As with any auction, there will be some individual disappointing results and some individual disappointed sellers, but it doesn't look to me like there will be too many upset sellers because despite the Monday night disruption, on average the auction still ended up performing a bit better than a "normal" undisrupted weekly auction.
  11. I believe the problem has been conclusively identified and fixed now. Our site runs on Amazon cloud infrastructure, and one of the low level infrastructure pieces we use had a set amount of activity it was configured to allow. We didn't realize there was a limit involving that component, and our activity has grown to the point that we were exceeding the limit, which resulted in strange errors and long response times. Once we traced it to that, it was relatively easy to reconfigure it to allow for higher traffic and activity levels.
  12. We've been working on it. We don't have a solution yet, and whatever the issue is has been especially tough to resolve. For the affected auction items starting part way through the auction when the disruption started, I have rescheduled their closing times to Tuesday night. I will be sending an update email to bidders and sellers shortly. I'll provide another update on Tuesday once we know more.
  13. nocutename, I have confirmed that your account information has been cleared as you requested. There's no hard feelings on my part towards nocutename and I wouldn't mind letting the thread die, don't want her to feel bad. As is often the case with these kinds of things, the problem started with a misunderstanding--OP originally thought it was our mistake, but that was not the case, and then from that misunderstanding spun into more of an issue than it would have been otherwise.
  14. My preferred way to handle returns would be: - if a return is due to something outside of the customer's own actions such that the items received aren't as described (our error, damage in transit, etc), then of course no restocking fee - if a return is due to the customer's good faith error (oops I ordered the wrong thing), or even if it's a buyer's remorse situation and they changed their minds but it's an honest mistake and first time, don't sweat it, accept the return with no restocking fee, let them know that although we do have a restocking fee for some returns it's not necessary here. The situation described in this thread sounds like it wasn't our error, but it was a minor oversight by the buyer and not a big deal, and I wouldn't have charged a restocking fee. - but if a buyer has repetitive return requests where we didn't do anything wrong and the buyer made an error or got buyer's remorse, or otherwise is not ordering/returning in good faith, then I have no problem charging a restocking fee. We're not trying to be Wal-Mart or Amazon where anybody can return anything for any reason as many times as they want. There are buyers that would take advantage of it if it were allowed, one example being buyers looking for 9.8 candidates among books listed only as NM, and wanting to return correctly graded books that aren't suitable for 9.8 slabbing. Or ordering a 6.0 FN book and returning it, not because they don't think it's a 6.0, but because they thought it was undergraded when they ordered it, and then after receiving it decided it wasn't undergraded as much as they hoped. We don't want people fishing for stuff like that and then returning what they don't like. We want to take care of our customers, but we expect buyers to meet us half way and treat us fairly too.
  15. Saw it, loved it. Fantastic wrap up and send off for everything they’ve built up over all these films. The emotional moments all landed very well for me, but I’m an easy touch for stuff like that. I’d see it again.