Jennifer F.

Good morning, Yes, your book should have a label at the top of the holder which would have the book name and the grade listed. At one time it was a sticker that was put on the outside of the holder but we now put those on the top of the holder but inside so they can't be pulled off. You can submit your book for a reholder and we can put it in a new holder with the updated labels. Thanks!

Good morning, Thanks for your message. Private signing orders are pressed and graded after the signing. If you selected the pressing option, you will see that as the status once we log your order in but that doesn't mean it is currently being pressed. That process will not start until after the signing. Thanks!

Good morning, Thanks for your message. Yes, Facilitators are CGC authorized dealers that have been approved to provide CGC authorized witnesses for signings. A facilitator can use an approved witness at both conventions that CGC attends or does not attend. Facilitators also sometimes host or attend signings at stores, or private event signings. Many of our facilitators are listed on our website https://www.cgccomics.com/signature-series/facilitators/ or they post in our CGC chat boards about conventions they are attending or special signing opportunities they have set up with artists/writers/actors. You can also check our Signature Room chat board to find out which facilitators might be attending the show. You can access that here: The Signature Room - CGC Comic Book Collectors Chat Boards (cgccomics.com) Thank you!

Good morning, Thanks for your interest in CGC. I can certainly pass your suggestion on to our web team that handles the online forms and see if that is something that might be possible to add. Thanks!

No, this signing has not taken place yet. We don't have a finalized date as of yet but it shouldn't be too much longer. Thanks!

Good morning, Thanks for your message. I am sorry to hear about the issues you have experienced. Since you are not the submitter in this case, it will really depend on how the dealer sent these books in. If they listed your name and address and the return shipping information then you can inquire about the status of the order if you have the submission or order number. However, if they have the order going back to them and you are not listed anywhere on the paperwork then we cannot provide any information to you and they would have to contact us directly for any updates. Books will retain the same certification number when they are just reholdered but if they are regraded then usually there is a new certification number. Since this book was most likely entered as a mechanical error, however, it may retain the same information since it won't be entered the same in our system as a regular regrade would be. We'd have to see the actual order to be sure, however. If you have any other questions, please let us know. Thank you!

Good morning, Thanks for your message. If it is a Universal blue label, you could potentially take it out if you wanted, but it is not required. However, if it is a Signature Series yellow label then it must be submitted still sealed within the holder to retain the Signature Series label. If you have any other questions, please let us know. Thank you!

Good morning, You don't have to do anything on your end for the credit to be applied. It is linked to your Collector's Society account and that is automatically applied by our accounting department when we receive your order. You won't see the credit show up on the packing slip or online form, however, as that is not a live system. You are not charged anything until your order is received and the paperwork sent up to accounting and then they will first deduct off the credit and then charge the difference. If you have any other questions, please let us know. Thanks!

Good morning, Thanks for your message. Unfortunately, we can't really make any determinations based on photos only. We do offer a screening service where we can screen your book to see if it would be a good candidate for pressing services. You can also check our CCS page to see examples of the type of things pressing can do: CCS Pressing | CGC (cgccomics.com) Thank you!

Good morning, Thanks for your email. Submissions only remain on the mail submission tracking page for a certain number of months. You can still pull up the information by entering the submission number in the search bar on that submission tracking page. Please email our customer service department with this info and they can check into what the delay is on this one. You can email us at: submissions@cgccomics.com. Thanks!

Good morning, The value we ask you for is an insurance value, a number you would feel comfortable with in terms of a replacement value if your book was lost or damaged while with us. If you are unsure of the value or the value could fluctuate, we encourage you to be conservative as we do not reimburse you if you over-value your book. In the event that your book was grossly under-valued, we would contact you to bump the book to a higher grading tier and you would just pay the difference in the grading fees at that time. Thank you,

Good morning, Unfortunately, we could not advise you on that. You should check with your accountant or tax preparer on something like that. Thanks,

Good morning, Please reach out to our signature series department for more details. You can reach them at: signatureseries@cgccomics.com. Thanks!

Good morning, If you renew your membership at the Premium or Elite levels you do receive a new $150 membership credit. You will receive a new credit each year when you renew under either of these two levels. Please note, however, that the credit does not carry over so if you do not utilize your full credit before your membership expires, you would lose any remaining credit for that year but then gain a new $150 after you renew. If you have any questions, please let us know. Thanks!

Good morning, Thanks for your message. If the book's cover is entirely foil, unfortunately we cannot press it. If the outside cover is foil while the interior cover is paper stock, we are able to press it. The foil covers that can be pressed have certain limitations due to the raised surface of the cover. In some cases, bends are too deep or large to be effectively removed because of these limitations. If in doubt, please utilize the CCS screening service to determine if your foil cover is a good candidate for pressing. Thank you!

Good morning, Yes, we do grade books from all different countries. As long the book fits into our holders, we should be able to grade it without a problem. Thanks!

Good morning, You may want to check with our sister company, NGC, which grades coins. They may already grade this type of coin. You can reach NGC customer service at: service@ngccoin.com or by phone at 800-642-2646. You can also check the NGC census here: NGC Coin Census Population Report | NGC Thank you!

Good morning, Thanks for your message. There is no set time frame. It will depend on the tier you selected and what the current turnaround time is for that tier. You can contact our customer service department with your submission number and they can check the status of your order for you. You can reach customer service at: 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. If the sketch or signature hasn't been witnessed by an authorized CGC witness then the only way to receive the Signature Series label would be if it came directly from the artist with the creator agreement. The artist must be the one to send it to us with the appropriate paperwork, not the customer. If you have additional questions, you can reach our customer service department at 877-662-6642 or by email at: submissions@cgccomics.com. Thank you!

Good morning, Thanks for your message. Yes, you can send different tiers in the same box. Everything that is on your packing slip should be included in the same box. Just be sure to still write "EX" clearly on all sides of your shipping box so we can pull out those books and get them logged in ASAP. Thank you!

Good morning, Thanks for your message. Unfortunately, CGC will not be attending that show. You can find a listing of any upcoming events on our website here: Events | CGC (cgccomics.com) However, there will most likely be a CGC authorized facilitator that can provide witnesses for you and submit the books to us on your behalf. You can find a listing of facilitators here: https://www.cgccomics.com/signature-series/facilitators/ You can also check our Signature Room chat board to find out which facilitators might be attending the show. You can access that here: The Signature Room - CGC Comic Book Collectors Chat Boards (cgccomics.com) Thank you!

Good morning, Thanks for your message. Pressing and grading are separate services and each have their own fees and turnaround times. When you fill out your online submission form, you just need to select both the pressing and grading services for those books that you want both pressed and graded. The books will go to CCS for pressing first and then transfer over to CGC for grading automatically after. You can find the pressing fees and times here: CGC Services & Fees | CGC (cgccomics.com) And the grading fees and times here: CGC Services & Fees | CGC (cgccomics.com) Thank you!

Good morning, Thanks for your message. For questions regarding charges, please contact our accounting department and they can provide you a breakdown of the charges. You can reach them by email at: accounting@cgccomics.com or by phone at 877-662-6642. Thank you!

Good morning, Thanks for your message. Unfortunately, our system isn't currently set up to allow customers to update their payment info on their end. We will have to update that here. You can call or email our accounting department and provide the updated info and we can get that changed for you. You can reach us at: 877-662-6642 or by email at accounting@cgccomics.com. Thanks!

Good morning, Thanks for your message. Yes, you can definitely send in graded and raw books together. You can include a window bag in with the graded book and we can put that book into your window bag once we crack it out of the holder. Or, we will have a supply of window bags here we can use also. Just be sure to include your packing slip and put the artist's initials on the outside of the shipping box. Thanks!