X_Phile

I totally aly agree. I have subs that have been completed early actually passing submissions delivered months earlier, and others still sitting past the TAT.

I have a modern Fast Track that was received by CGC first week of April. Has been SFG since 6/22. Their theory is it was wrongly put in the "slow track" pile yet it cannot be located.

That would be great. Thanks Mike.

They still have not located my modern fast track submission delivered in April and officially scheduled for grading 6/22.

Or how about the notification about the forms change comes with some information on how there will be a new barcoding and scanning system implemented with the change, that will cut down on handle time and and TAT by x amount of days, and improve accuracy of submissions being direct to the proper tier backlog. I would then be much more excited for the change. It's similar to them patting themselves on the back for finally getting caught up on opening their mail.

Makes it much easier to add to the backlog of submissions. Pretty sure the old submission process isn't what they should be focused on as a priority.

Agreed, CGC should extend the time on the submission page to account for the long delays in getting books graded. It's something they should easily be able to do and something of good faith gesture.

Gives me time to practice my F5 speed and posting time.

Thanks Joey appreciate you sharing and does make me feel hopeful. What frustrates me the most is that they tout their incredible handling and labeling and grading process on the site, yet a) the submission got placed in slow track when it was fast track, and b) they have no idea where it is or how to find it. Then to have been corresponding with them since August and they keep telling me how they have people looking for it for almost 4 months is just a joke. Give me access and I bet I can find it in four months. How hard are you really looking? I have interacted with various CGC people over the years both at shows and email and phone and they always were great to deal with and caring about the customer. During this whole experience I have yet to feel they even care about my concerns or having my business. Just really disappointed in them as a company and the way this has been handled. I guess I just have to wait and see what happens.

Yes, and July submissions starting to ship out which were received after. It's like they lost June's submission. See a few problems reported for June submissions.

Just to level set your expectations, they have been locating and rushing my June order since August.

When was you 6/7 marked as received in the system. Still waiting for them to locate my MFT delivered April, received 6/22 and has sat as SFG since. Started raising concerns in August and still not located. Last correspondence with the CGC rep working it was 11/9 they escalated to Operations Manager and our Customer Service Director and would let me know. Still waiting on a response. So they have had my books since April, have been actively searching for them since August, and can't reply in November. That is not a sign of a caring company. I have really been disappointed with CGC and their handling of this situation. Things happen I understand but there is no excuse to not discuss with the customer and come to a resolution.

Exactly the BS I was told, yet slow subs a month later have started to ship according to this thread.

They didn't happen to also be celebrating the finding of my lost June submission by any chance?

Very nice. Someone is cranking through the HT want list!

Yeah, I have been way undervaluing my subs and corrected that in August. This issue made me realize the potential loss I take if they need to reimburse me the declared value.

I guess I am not alone.

I have talked to a few in management. Fees were refunded but still no clue where they are or when I will get my books.

They were received at the facility in April, entered into my account in June, and that has been it. They told me 11 weeks ago they believe they were put in the slow track room, and still have not located them. Each week I check in and same answer, haven't found them yet.

They have officially been "looking" for my June MFT submission for 11 weeks now and haven't found it.

That's new. I have never seen that happen.

Thank you so much @ADAMANTIUM. That is what I assumed and then just saw my book listed as received at CCS and thought not the order I figured it would be done. Appreciate the quick response and information.

I have a quick question on the signing/pressing/grading process. I apologize if this is a stupid question but have never submitted anything for inhouse signing. Do they press the book before or after the book is signed? Thanks in advance.

Yeah I have one that was delivered early May, marked as received by CGC on 6/22 they think got put in slow track. I have been talking to CGC for 10 weeks now and they still can't locate it.