Chuck nasty

I think this is ridiculous that I need my story to be cleared by a moderator, because of how honest I’m being. I haven’t used any vulgar languages nor have I made any false claims. I am just a little voice and coming from a company as big as yours, the buyers should have the freedom to address their frustrations and poor customer service experience.

It was my first time grading 10 comicbooks, the website isn’t the easiest to use for being such a big company in my personal opinion. We all went though a pandemic all around the world and before any announcement of any delays, I’ve decided to pay for the cheapest membership at $25.00 just to try the process and save some money. The website indicated that it would take approximately 60 days for the entire process. I thought it’s a bit lengthy in time but still worth the value in money saved. I set up my package and had the package sent into cgc in July of 2020. So October passes and then November and finally in December someone from CGC finally calls me and let’s me know I needed to pay for the presses at CCS. I was confused because I thought I paid the entire thing right from the start, which amounted to about 500 or so in price. When the activation of my account occurred, I really thought I took care of everything right then and there. Anyways long story short, the billing person in control was this lady who I won’t mention their name was getting frustrated and even angry with my lack of knowledge about what’s going on. She passes the phone to several other people where I finally reached another girl who felt remorse snd bad for my situation. Anyways, she gives me steps on getting my raw books back by emailing her cgc email. So I comply and today, they finally get the leftover amount I owed without addressing my email and messages, I’ve left on their phone. I’m sort of happy because I just wanted my books to move through the process but it is now like half a year it took to process, can anyone give me a reason why any private collector would use this service? I also had Clayton Crain signing in August and they had already warned us that it could take up to 5 months for pressing and grading so I ended up changing my mind on several press jobs, well I got those books in October and November. I get that the company is backed up, but this is clearly unfair that bigger clients accounts get addressed right away compared to a half year battle from a newbie grader. I respect the company and it’s meaning in the comicbook world, but I will never use this service again. I rather just pay double to triple the price on the online comicbook stores, than wait this long and be treated like someone who’s only spent a few dollars, has anyone else felt like they don’t matter like I’m feeling?