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Ron Churches
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Everything posted by Ron Churches
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When will CGC change its packaging??
Ron Churches replied to kreativemente's topic in CGC Trading Cards General Discussion
I had a sub with bulk cards that needed two boxes. One of them had these dividers in it, and the slabs paid the price for it with surface issues on a few. The other box had a similar style insert, but made of a different material. Those cards managed the shipment in better condition, and had way less dust on them from the packaging. The new inserts to separate the cards are way better. Still not as good as the foam stuff, but I can imagine that was creating a lot more shipping cost due to the bulk of those. -
I do not think their internal processes are good enough to be intentional with such a thing. I think they created a couple of different work streams to try and combat a moving bottleneck and the result was there were some workstreams that somehow really got set aside, probably erroneously. Maybe the two location thing, maybe not, but the trends are apparent.
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Yes. They've created a system where the customer needs to follow up if things go even a moment beyond 'normal'. Their billing system is able to send email for the invoices. I have no idea why their system wouldn't have the ability to, at minimum, send emails on card declines or billing issues. It would benefit them! It's probably happening all over, as they've been holding high dollar transactions for months that people had to plan around financially. Their accounts receivable department should be begging for some level of automation to make their numbers look better. Almost makes you think they just don't care about it? It's cash flow! Focus!
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CGC does not encapsulate Authenticated Cards
Ron Churches replied to Drew99's topic in CGC Trading Cards General Discussion
This seems like a corner case of a corner case. I suppose you have options for your oddball item, so I guess you're not SOL too bad? -
So, it's pretty common to build customer service rules around refunds to do stuff like this as the first pass. Companies are very resistant to refunds, in general, to combat fraudulent requests. But, boy, sometimes you need to have a customer service manager be able to read the room, and this was one of those times. Paul is PRODUCT management, but he's running around here doing the CSM's work. If /I/ had my own grading company, the CSM would be living on these boards. Maybe not responding to it all, but I'd sure as heck understand where my process was breaking down (and this was a major process mishap). It would be so easy for this to be done more effectively, I cannot imagine how they could screw it up.
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Paul, there's a clear trend of Feb received orders lagging. It could be sampling, as I'm sure only a fraction of total submissions end up on the forums, but the trend is hard to shake. I suppose if it's not acknowledged, eventually this goes away, as those orders that seem to have fallen out of the process finally get picked up and finished, but I think it would be helpful to understand if whatever was going on with that period of orders has been fixed moving forward?
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The character issue when you look at the text on the submission page is related to the fact that their software isn't translating the fonts for those special characters. It has nothing to do with their label generation, which does not suffer from this limitation. They could do themselves a solid by updating the way that stuff is displayed and probably save hundreds of hours of answering this question from people who are confused why they can't translate text accurately on the internet in the year 2021.
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Sports cards are doing better with HGA than Pokemon, that I've seen, and their volume of Pokemon is relatively small. I'm not going to argue about 'reputation', but there's plenty of pros and cons to read about their methodology online. I wish you luck if you move your submissions that way; seems a little risky for my tastes.