...not found in our cert database
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21 posts in this topic

I would try again tomorrow. There seemed to be numerous glitches going on today with the CGC database to include confirming certification numbers, viewing submissions, and adding to your registry. I got some very odd error messages myself when trying to add today. If you're lucky, you'll find it has resolved itself.

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12 hours ago, DJones said:

I'm unable to add this book to my collection. Can someone help? Pics attached. Thanks.

Screenshot_20200621-205434_Chrome.jpg

20200620_191726.jpg

Our server was down intermittently over the weekend. This should be working properly now.

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Thanks for starting this thread @DJones

—Yes I’ve also had problems with books being accepted in the registry

Ive been trying to enter these books since 6/26 & 6/30/2020

3E6788B6-150C-4479-8944-86EF66AE391B.jpeg.9b47529fd8e9b3a66b29249d4fa9d888.jpeg90E21C6B-F057-40FE-A66F-3199F84B29F4.jpeg.0e87b1232c02256ad0a88502e7410ff2.jpeg

And I tried adding them again today on 7/16/2020 with the same message 🤷🏼‍♂️B8F8B9E8-693B-4150-A61A-43D66B4AF6C7.jpeg.1ff72a2efa815be6ac862b889f50fb4c.jpeg0882B0C0-7227-49C5-8586-6EF4C1515F6E.jpeg.f348b4f022105dd9bd24311f7daf1378.jpeg
 

Any help getting these books added to my sets would be greatly appreciated @Matt G

-Thank You. 🙂
 

 

Edited by nepatkm
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On 7/16/2020 at 5:32 PM, nepatkm said:

Thanks for starting this thread @DJones

—Yes I’ve also had problems with books being accepted in the registry

Ive been trying to enter these books since 6/26 & 6/30/2020

3E6788B6-150C-4479-8944-86EF66AE391B.jpeg.9b47529fd8e9b3a66b29249d4fa9d888.jpeg90E21C6B-F057-40FE-A66F-3199F84B29F4.jpeg.0e87b1232c02256ad0a88502e7410ff2.jpeg

And I tried adding them again today on 7/16/2020 with the same message 🤷🏼‍♂️B8F8B9E8-693B-4150-A61A-43D66B4AF6C7.jpeg.1ff72a2efa815be6ac862b889f50fb4c.jpeg0882B0C0-7227-49C5-8586-6EF4C1515F6E.jpeg.f348b4f022105dd9bd24311f7daf1378.jpeg
 

Any help getting these books added to my sets would be greatly appreciated @Matt G

-Thank You. 🙂
 

 

Hello @nepatkm

We are currently on a freeze while we judge the awards. Once the awards are announced we will honor the requests in the order by which they are received. Thank you for your patience. 

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Hi, 

I received this book over the weekend and it shows up on the registry but it wont accept the book in its designated slot. Batman Rebirth # 50 Joemad.com Edition C Cert# 2002662002 when you get a chance could you fix this? 

Thank you

20200809_132623.jpg

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On 8/8/2020 at 3:19 AM, Every Day A Story said:

As above boardies @Matt G, I am similarly having problem adding a NM #14 book to my New Mutants set. 

1419086619_ScreenShot2020-08-08at5_18_38pm.thumb.png.70946b36445411ee2757edf80e8ea65a.png

Hello @Every Day A Story,

You are receiving this message as you already have the book in another New Mutants (1983) set for your signed books. You can only have the book in one set at a time. Thank you

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On 8/9/2020 at 1:30 PM, TDKR said:

Hi, 

I received this book over the weekend and it shows up on the registry but it wont accept the book in its designated slot. Batman Rebirth # 50 Joemad.com Edition C Cert# 2002662002 when you get a chance could you fix this? 

Thank you

20200809_132623.jpg

This has been fixed. Please try again. Thank you

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10 hours ago, Morpheus89 said:

Howdy All, First time post.  Tried multiple times to add the following books to my collection.  Please help.  Thanks in advance!

image.thumb.png.d16d3338fb436deb035f5df204cbcbe6.png

image.thumb.png.831f8426161268b32fae48ffd2b2d49b.png

hello @Morpheus89,

This message means that the registry does not have a book in that slot yet or that you may have added the incorrect book to the slot. These are sent to an admin queue which I am currently working through. We were on a freeze for 6 weeks for the award season so I am working through the backlog at this time. This will be resolved soon. Thank you

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1 hour ago, Matt G said:

hello @Morpheus89,

This message means that the registry does not have a book in that slot yet or that you may have added the incorrect book to the slot. These are sent to an admin queue which I am currently working through. We were on a freeze for 6 weeks for the award season so I am working through the backlog at this time. This will be resolved soon. Thank you

Thanks for the update :)

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Hey Matt,

My friend has been trying to get this book (Captain Marvel (1996) #5 entered in his Thanos Master set for over a couple weeks, with no luck. He is entering it in the correct slot, but it’s not taking...admin queue took care of the couple others that were in the same group of books doing the same thing, but this one hasn’t been addressed

 

86223868-B911-43E4-A9D3-859A20CFD85C.jpeg

FE832914-F30D-4F0C-B97F-4647E1C8A9EA.jpeg

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On 8/24/2020 at 2:45 PM, djpinkpanther67 said:

Hey Matt,

My friend has been trying to get this book (Captain Marvel (1996) #5 entered in his Thanos Master set for over a couple weeks, with no luck. He is entering it in the correct slot, but it’s not taking...admin queue took care of the couple others that were in the same group of books doing the same thing, but this one hasn’t been addressed

 

86223868-B911-43E4-A9D3-859A20CFD85C.jpeg

FE832914-F30D-4F0C-B97F-4647E1C8A9EA.jpeg

It finally registered in the slot. Thanks!

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14 hours ago, Every Day A Story said:

Trying to add newly graded books. 2 were able to be added but these three were not found.

Can you help or advise? Thanks in advance.

Screen Shot 2020-09-04 at 10.26.03 am.png

 
Our certification verification tool on the website is currently down. We have contacted out IT department and hope to have it up and running very soon. Please try your request later in the day as it should be working. Thank you for your patience. 
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Hello @Matt G,

You recently made some changes to the Thanos Master set per my request...one of the requests was to for Thanos (2019) series books to be added to the seta, and for the slots to be all encompassing (not restricted to regular issues or a specific variant)

That being said, I tried entering this book onto Thanos (2019) 1, and it didn’t take. All I got was the “not valid for entry” statement...Please address when you get a chance.

Thanks!

 

E0EC5940-97B4-417E-911D-C4490B9277E0.jpeg

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19 hours ago, djpinkpanther67 said:

Hello @Matt G,

You recently made some changes to the Thanos Master set per my request...one of the requests was to for Thanos (2019) series books to be added to the seta, and for the slots to be all encompassing (not restricted to regular issues or a specific variant)

That being said, I tried entering this book onto Thanos (2019) 1, and it didn’t take. All I got was the “not valid for entry” statement...Please address when you get a chance.

Thanks!

 

E0EC5940-97B4-417E-911D-C4490B9277E0.jpeg

Hello @djpinkpanther67,

The book has been added to the slot. Please note that the error you received means that the book was added to our admin queue. We work on these items automatically so the issue will typically be resolved within a few business days. 

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