Issues at Receiving 0

[djpinkpanther67]

Why are my 9.8 prescreen moderns not being treated as such when being processed in receiving? I was just charged for all of the books in the submission on my CC, but the invoice/packing list clearly stated 9.8 prescreen on it.
Why am I being charged the full amount of the submission when they haven’t even been graded yet? Aren’t prescreens not supposed to be charged, at least until they have made the determination of what books made the cut?
This is not the first time this has happened, and it’s starting to get annoying. It feels like I have to call customer service every time I submit books.

Also, at some point will submission tracking be able to show what books made the cut before they hit Finalized /Imaged/Shipped status (like they used to)?

 

[Jennifer F.]

Good morning, Thanks for your message.  Do you have your submission number you can provide so we can check into that further for you?

Thanks!