Bperilous Posted February 22, 2021 Share Posted February 22, 2021 Just got a slab today back from CGC and the slab was cracked and can be split open. Do I have to pay for a reholder on this? Doesn't seem right. Even paying the shipping costs again doesn't seem fair. Has anyone ever had this happen? Link to comment Share on other sites More sharing options...
Dylan. Posted February 22, 2021 Share Posted February 22, 2021 10 minutes ago, Bperilous said: Just got a slab today back from CGC and the slab was cracked and can be split open. Do I have to pay for a reholder on this? Doesn't seem right. Even paying the shipping costs again doesn't seem fair. Has anyone ever had this happen? You should email Matt: mnelson@cgccomics.com Link to comment Share on other sites More sharing options...
gregwynn Posted February 22, 2021 Share Posted February 22, 2021 Email customer service. Link to comment Share on other sites More sharing options...
Drink2mny Posted February 23, 2021 Share Posted February 23, 2021 You're not alone. I just got back TMNT: Ronin #1. Bottom is cracked and seam on left side is open. I emailed to see what I need to do. I have one getting signed by Eastman. I hope it is better sealed than this. Link to comment Share on other sites More sharing options...
Lightning55 Posted February 23, 2021 Share Posted February 23, 2021 Not trying to be snarky, but why does everyone who gets a cracked case start a thread? There must be hundreds of threads that are entitled: Received cracked case from CGC. All with the same suggestions. Doesn't anyone do a search first??? It's like Newbies 101 to check first, then post. Keys_Collector and silverseeker 2 Link to comment Share on other sites More sharing options...
theCapraAegagrus Posted February 23, 2021 Share Posted February 23, 2021 14 hours ago, Bperilous said: Just got a slab today back from CGC and the slab was cracked and can be split open. Do I have to pay for a reholder on this? Doesn't seem right. Even paying the shipping costs again doesn't seem fair. Has anyone ever had this happen? No. Link to comment Share on other sites More sharing options...
theCapraAegagrus Posted February 23, 2021 Share Posted February 23, 2021 4 hours ago, Lightning55 said: Not trying to be snarky, but why does everyone who gets a cracked case start a thread? There must be hundreds of threads that are entitled: Received cracked case from CGC. All with the same suggestions. Doesn't anyone do a search first??? It's like Newbies 101 to check first, then post. Why do they always ask other consumers instead of CGC directly? Link to comment Share on other sites More sharing options...
Bperilous Posted February 23, 2021 Author Share Posted February 23, 2021 Easy answer....because CGC doesn't have the info available anywhere this easy to access. Link to comment Share on other sites More sharing options...
Bperilous Posted February 23, 2021 Author Share Posted February 23, 2021 13 hours ago, Drink2mny said: You're not alone. I just got back TMNT: Ronin #1. Bottom is cracked and seam on left side is open. I emailed to see what I need to do. I have one getting signed by Eastman. I hope it is better sealed than this. Mine is the same issue! Wonder if its a problem with it being oversized. Link to comment Share on other sites More sharing options...
oldrover Posted February 23, 2021 Share Posted February 23, 2021 I got back an Avengers 4 with a cracked case. Contacted C/S... they paid for reholdering and shipping both ways. FWIW. The Lions Den and silverseeker 2 Link to comment Share on other sites More sharing options...
Lightning55 Posted February 23, 2021 Share Posted February 23, 2021 2 hours ago, Bperilous said: Easy answer....because CGC doesn't have the info available anywhere this easy to access. CGC's customer service info is one click from the main page - 1st tab, Help Center: https://www.cgccomics.com/about/help-center-faqs/ Can't get much easier. Did you even search at all to see if there were existing threads with info related to your question, or just do what was easiest for you, and post another useless thread? Please use proper etiquette in the forums. Check the main page for suggestions for new users. If you think it's just possible that the question has been asked before, please search first. Keys_Collector, ExNihilo, theCapraAegagrus and 1 other 4 Link to comment Share on other sites More sharing options...
ExNihilo Posted February 23, 2021 Share Posted February 23, 2021 11 hours ago, Lightning55 said: Not trying to be snarky, but why does everyone who gets a cracked case start a thread? There must be hundreds of threads that are entitled: Received cracked case from CGC. All with the same suggestions. Doesn't anyone do a search first??? It's like Newbies 101 to check first, then post. To be fair, the search function for these forums aren't great. That said, I don't know why the natural inclination isn't to go straight to the source instead of asking unaffiliated customers. Whenever I've had a question, I usually click to the Contacts page and call customer service directly. Keys_Collector and oldrover 2 Link to comment Share on other sites More sharing options...
The Lions Den Posted February 23, 2021 Share Posted February 23, 2021 5 hours ago, oldrover said: I got back an Avengers 4 with a cracked case. Contacted C/S... they paid for reholdering and shipping both ways. FWIW. And we have a winner... Link to comment Share on other sites More sharing options...
William-James88 Posted February 23, 2021 Share Posted February 23, 2021 16 hours ago, Lightning55 said: Not trying to be snarky, but why does everyone who gets a cracked case start a thread? There must be hundreds of threads that are entitled: Received cracked case from CGC. All with the same suggestions. Doesn't anyone do a search first??? It's like Newbies 101 to check first, then post. would be fun if we could also have a "is this really a 9.8?!?!?!?" thread where every newbie posts their non 10.0 comic and the answer is an automatic "yes" CHASEnBLUE and The Lions Den 2 Link to comment Share on other sites More sharing options...
Drink2mny Posted February 24, 2021 Share Posted February 24, 2021 CGC was super quick to reply what I needed to do to get a new case replaced. Already shipped mine out for repair. Link to comment Share on other sites More sharing options...
Math Teacher Posted February 24, 2021 Share Posted February 24, 2021 On 2/23/2021 at 1:20 AM, Lightning55 said: Not trying to be snarky, but why does everyone who gets a cracked case start a thread? There must be hundreds of threads that are entitled: Received cracked case from CGC. All with the same suggestions. Doesn't anyone do a search first??? It's like Newbies 101 to check first, then post. Surely it wouldn't have anything to do with the ineffectiveness of the Search option here. I often have better luck searching through Google than through the board Search option. Clifford R. Sapienza 1 Link to comment Share on other sites More sharing options...
Jeffro. Posted February 25, 2021 Share Posted February 25, 2021 On 2/23/2021 at 9:00 AM, Bperilous said: Easy answer....because CGC doesn't have the info available anywhere this easy to access. Right at the bottom of this page. Link to comment Share on other sites More sharing options...