cmVito Posted May 3, 2021 Share Posted May 3, 2021 I know you guys are in the thick of it right now, especially with PSA closing most services temporarily. So there's only so much you can do for 1 submission. I sent a submission in economy that was marked received on 2/10. At the time this was a 45 day turnaround. I was approaching 45 days so I checked the status and found out that almost 100 days was added to turnaround times. I realize this is as a result of the sheer volume of cards being sent to you guys. Last month on 4/8 I had requested to change tiers, obviously at an additional cost, so that I could hopefully get my cards in less than double the amount of time for the service I initially submitted for. I've had no updates and whenever I call I'm just told they will email them again. If someone could please find my cards and assist in them being changed to Standard it would be very greatly appreciated. I think I've already exceeded the turnaround time for the tier that I'm requesting to be switched to. Thank you soo much and I appreciate any attention given to my submission bc I know it is a big ask for someone to focus on any one submission given the state of card grading atm. Submission # 3787668 Link to comment Share on other sites More sharing options...
Administrator PaulS. Posted May 3, 2021 Administrator Share Posted May 3, 2021 Hello, Unfortunately, we are no longer allowing any submissions to be bumped. It simply takes too much time away from grading to have to search through all of the carts to move stuff forward. Sorry! Paul Link to comment Share on other sites More sharing options...
cmVito Posted May 3, 2021 Author Share Posted May 3, 2021 This is not what I was told at least 4x now over the phone and it was definitely still allowed when I requested it. This isn't a new request. This is a request that has been confirmed is happening multiple times, they just said it was taking awhile to get to it. I swear I didn't just wait a month for you guys to change policy and tell me too bad after it was already agreed upon. Link to comment Share on other sites More sharing options...
cmVito Posted May 3, 2021 Author Share Posted May 3, 2021 16 minutes ago, PaulS. said: Hello, Unfortunately, we are no longer allowing any submissions to be bumped. It simply takes too much time away from grading to have to search through all of the carts to move stuff forward. Sorry! Paul I forgot to quote but pls see above. Link to comment Share on other sites More sharing options...
HomeGrownPoke1 Posted May 3, 2021 Share Posted May 3, 2021 2 hours ago, cmVito said: This is not what I was told at least 4x now over the phone and it was definitely still allowed when I requested it. This isn't a new request. This is a request that has been confirmed is happening multiple times, they just said it was taking awhile to get to it. I swear I didn't just wait a month for you guys to change policy and tell me too bad after it was already agreed upon. I feel like I'm in the same boat. I was told a a couple weeks ago via email I can change my tier once my package is opened and scanned into the "system." I really hope CGC honors this agreement and grandfathers me in like a proper multi-million dollar business should do for their customers. Link to comment Share on other sites More sharing options...
cmVito Posted May 4, 2021 Author Share Posted May 4, 2021 5 hours ago, PaulS. said: Hello, Unfortunately, we are no longer allowing any submissions to be bumped. It simply takes too much time away from grading to have to search through all of the carts to move stuff forward. Sorry! Paul 5 hours ago, cmVito said: This is not what I was told at least 4x now over the phone and it was definitely still allowed when I requested it. This isn't a new request. This is a request that has been confirmed is happening multiple times, they just said it was taking awhile to get to it. I swear I didn't just wait a month for you guys to change policy and tell me too bad after it was already agreed upon. Can I get a response please? Link to comment Share on other sites More sharing options...
GHFoster Posted May 4, 2021 Share Posted May 4, 2021 20 hours ago, PaulS. said: Hello, Unfortunately, we are no longer allowing any submissions to be bumped. It simply takes too much time away from grading to have to search through all of the carts to move stuff forward. Sorry! Paul Then let us cancel our orders, Paul. HomeGrownPoke1 1 Link to comment Share on other sites More sharing options...
Kusig Posted May 9, 2021 Share Posted May 9, 2021 On 5/4/2021 at 10:31 AM, GHFoster said: Then let us cancel our orders, Paul. Let me cancel mine WITHOUT being charged the full amount. Link to comment Share on other sites More sharing options...
